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Instagram

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Overview

Instagram has a rating of 2.42 stars from 480 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Instagram most frequently mention customer service, social media, and community guidelines problems. Instagram ranks 95th among Mobile Applications sites.

  • Service
    159
  • Value
    143
  • Shipping
    114
  • Returns
    109
  • Quality
    143
Positive reviews (last 12 months): 19.6%
Positive
9
Neutral
1
Negative
36
184
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • There just terrible at customer service that's all and actually taking reports serious
How would you rate Instagram?
Top Positive Review

“It made targeted marketing more easy”

Rida R.
11/19/23

Instagram for business is the best social media platform for me I personally really like because it is not just for sharing pictures,reels and stories but also I am working most of the time to promote the businesses and increase the sales. I run paid ads on Instagram see the insights of progress of that ad and the most important and great feature of Instagram business is that it allow us to targeted audience for our product and services as a result we get more sales so that is the most favourite thing which I like in this platform.

Top Critical Review

“Wanted to like”

Zeida R.
3/5/24

Went for a touch up and cut. Cut uneven, Touchup too dark and not matched my color. I told owner and person doing my hair. A day later after friends commented how badly my hair looked I called to speak to her, employees refused to let me talk to her. I texted this woman and she could not even call back. I just wanted it fixed. I paid 100.00 for a procedure that left me depressed and looking horrific. An owner that can not return a simple call and fix an issue that would probably take 10 minutes, is not concerned about customer retention. I traveled from NY to NJ in my daughters recommendation because she, so far has been satisfied with service by the owner. I was having surgery and they refused to accommodate me. Very disappointed. The root touch up lasted: weeks, I could have used same Target product and find it myself for 18.00.

Reviews (480)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (22)
Thumbnail of user zeidar
3 reviews
0 helpful votes
March 5th, 2024

Went for a touch up and cut. Cut uneven, Touchup too dark and not matched my color. I told owner and person doing my hair. A day later after friends commented how badly my hair looked I called to speak to her, employees refused to let me talk to her. I texted this woman and she could not even call back. I just wanted it fixed. I paid 100.00 for a procedure that left me depressed and looking horrific. An owner that can not return a simple call and fix an issue that would probably take 10 minutes, is not concerned about customer retention. I traveled from NY to NJ in my daughters recommendation because she, so far has been satisfied with service by the owner. I was having surgery and they refused to accommodate me. Very disappointed. The root touch up lasted: weeks, I could have used same Target product and find it myself for 18.00.

Tip for consumers:
Could not have anyone care enough to return calls or texts. My hair looks horrific and friends have noticed and it’s been stressful. And depressing. I only wanted to speak to owner

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Value
Quality
Thumbnail of user syafinazbintezainal30311
1 review
0 helpful votes
December 23rd, 2023

They don't know yet about the Asian Culinary Arts review and maleficent movie I will kill Elle Fanning and Angelina Jolie in real life. Stupid maniac make me cry at school yesterday and kecik myself. I have Mental Health issue ugly Elle Fanning and we should fight against each other. You still don't know my Nani pass away already and my uncle is Noor Iskandar we felt offended while watching it. All you do is having a boyfriend dumb hoe.

Tip for consumers:
I will audition Show Me The Money 12 or 13 and maybe all the season I am just a new person and don't bully me. Stray Kids foreverrrrrrr

Products used:
Not sure so you want me to be mad at you because that is dosa too.

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Thumbnail of user ridar8
3 reviews
0 helpful votes
November 19th, 2023

Instagram for business is the best social media platform for me I personally really like because it is not just for sharing pictures,reels and stories but also I am working most of the time to promote the businesses and increase the sales. I run paid ads on Instagram see the insights of progress of that ad and the most important and great feature of Instagram business is that it allow us to targeted audience for our product and services as a result we get more sales so that is the most favourite thing which I like in this platform.

Tip for consumers:
Not at all

Products used:
Branded Watches

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Value
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Thumbnail of user brandon.l.kroll
1 review
4 helpful votes
January 16th, 2024

Instagram are cowards. They hate pages that disagree with them politically or on moral issues and WRONGFULLY delete comments as SPAM when they are never violating their Community Guidelines.

Appeals button is a middle finger. Then they censor you from speaking for 24 hrs for "their definition" of "crimes" committed. They biasly cast sentence based on prejudice paranoia.

Their needs to be laws set in play for digital harassment by the makers of the app.

1 star, the Z's need to apologize for their violations.

Thumbnail of user heathers1190
2 reviews
5 helpful votes
February 15th, 2024

A scammer cloned my account with my own screen name with "_" added at the end. This was YEARS ago. I've had everyone I know report it to get it down, I've reported it MULTIPLE times, I've tried everything to get it down. I have young children and work for the state that I live in. I do not want something like that out there tricking people in to thinking I'm doing sex work. It should be ILLEGAL to allow this. Instagram also allows violent videos of murder, child pornography and pedophiles to thrive on their platform. They don't care as long as they're making their ad revenue. It's absolutely disgusting.

Thumbnail of user nitinghorpade7711
1 review
0 helpful votes
February 14th, 2024

This platform is one of the best and easy to use. Easy access and user friendly experience deposit and withdraw fast and easy to secure

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Thumbnail of user robs901
18 reviews
32 helpful votes
February 1st, 2024

Posts go nowhere. And even if it sez your photo is shared, it is not shared. See a hashtag that several days ago had content from more than one small business. After I upkoaded my photo to this hashtab, all of the content disappeared. See my screengrab.

Thumbnail of user strawberrycrumbcake4
6 reviews
9 helpful votes
April 13th, 2024

I love using Instagram to discover new things that I didn't know existed. I have a lot of unique items that I own because of discovery on Instagram and things still on my want list.

I also love using it to see pictures of cute animals, cool places to visit and even just seeing all things cute, something I love more than anything.

But...here are the things I find highly annoying about Instagram.

First of all, when I first signed up back in 2020. My account got flagged for suspicious activity. First of all, I did not know what I did wrong, which is highly irritating.

Just recently with my new updated account (I had several in the past and stopped using them because I couldn't keep up) besides the point, I was leaving a company that was very supportive and helpful to me, a kind message thanking them for their support.

Instagram had the nerve to flag my message calling it a violation for trying to receive likes. First of all, this is untrue and very far from my intention. I wanted to let the company that was helpful to me, know that I appreciated their support.

Things like that are super frustrating and annoying. For one, if you break community guidelines you can get your account shut down. I do not want my account to get shut down when I have done nothing wrong. It would be different if I went on the account to do nonlegitimate actions. I am not doing such a thing, I mind my own business, do my thing, and compliment and say nice things to other people's posts.

Instagram needs to fix its violation system because I looked at their community guidelines and what they had listed, I did not do any of it.

As I mentioned, it is irritating and frustrating to get your account deleted by Instagram when you know you did nothing.

Thumbnail of user marshie648
1 review
3 helpful votes
March 5th, 2024

I see women post half naked photos on Instagram and as soon as I say something it gets removed? Like there was a girl that posted a coochie pic with 1500 likes and as soon as I posted "gross" it got removed for "harassment" like these nasty women can post naked pics but as soon as I say it's disgusting I get sensored?

Thumbnail of user tamarar238
11 reviews
1 helpful vote
January 27th, 2023

El estacionamiento es incomodísimo, pero el local es acogedor y todo está muy bien presentado; extremadamente limpio y organizado. Absolutamente todo lo que probé es exquisito, excelente sabor y calidad; sobre precio pero vale la pena darse el gustito. El servicio puede mejorar un poco, pues cuando entré pasé a las vitrinas para ver las opciones mientras atendían a una dama, entonces me dijeron que la fila era al otro lado; me dije que lo sabía, que era la 1era vez que iba y estaba viendo qué ordenar, a pesar de eso volvieron a preguntarme varias veces qué iba a ordenar, cuando le indiqué que aún no sabía. Yo tratando de decidir lo que quería y ella ajorándome.

Tip for consumers:
Ir dispuesto a gastar, pero vale la pena darse en gusto.

Products used:
Focaccia

Service
Value
Quality
Thumbnail of user emanifayth07
1 review
0 helpful votes
December 14th, 2023

Instagram is very blatantly censoring voices for the palestinian cause. 100s of 1000s of people have complained about it. It's been 3 weeks since i csn comment like follow or unfollow people without warning on both my original page and my palestine cause page. It was done within a week of me supporting the cause, they are forcing their views and opinions onto the people who use the platform. It is incredibly insane to see especially since we don't live in israel and we can criticize and decide what cause we want to defend ourselves z

Thumbnail of user brandonl818
1 review
2 helpful votes
February 11th, 2024

I use this app for business and helping people in my community with their questions. It seems anytime I try to comment to help people ig removes them as spam. I can't even comment on my wife's posts. I am just going to go to yourube where I can actually leave comments for people. Ig sucks

Service
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Thumbnail of user behagersilehager
1 review
0 helpful votes
December 24th, 2023

Instagram Is the best platform to be connected with your friends. Every one else in the world enjoys

Thumbnail of user rushellee
3 reviews
2 helpful votes
February 24th, 2024

SHUT THIS $#*! THE $#*! DOWN FOR FALSELY ACCUSING CUSTOMER OF NOT USING THERE APP THE RIGHT WAY AFTER I HAD MY ACCOUNT FOR ALMOST 10+ YEARS. SHAME ON YOU INSTAGRAM now all of my memories are gone.

Thumbnail of user rabidwolfx
2 reviews
10 helpful votes
February 1st, 2024

Any comment is marked as spam. Reporting racist comments against white people somehow isn't spam and is ok. Another trash liberal agenda company

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Thumbnail of user chrisb4130
1 review
3 helpful votes
January 23rd, 2024

Found multiple posts that promote violence and drug use I tried notifying customer service or report a problem and they banned me for it, multiple people post comments about such things nothing happens to them, I post comment saying anything longer than 2 lines gets flagged for spam when there is no links in the comments no advertisements but i still get banned, this link shows all my evidence. https://m.facebook.com/story.php?story_fbid=pfbid0JTtaqY5n337x7dTPZiPb8XpZ9vwGtEym2VxgmiaBbmsF7XVnabZiDFt4vcyYoiiGl&id=**************&mibextid=cr9u03

Thumbnail of user mayam162
1 review
1 helpful vote
December 14th, 2023

It allows CP, allows bullying and usually prefers perpetrators content, it shadows news about Gaza. The owners are generally evil selfish people.

Thumbnail of user tyshondrab
2 reviews
1 helpful vote
February 28th, 2024

THEY REMOVED MY ARTWORK CONTENT AND ALL MY ARTWORK IN ADDITION, WRITINGS WAS ON THAT PAGE. I AM AN ARTIST AND A WRITER

Thumbnail of user clarar150
1 review
3 helpful votes
March 29th, 2023

I've had instagram for years and I'm very disappointed at the lack of response when I sent them an email to delete my account as it has been hacked and the hacker is sending messages pretending to be me to hack others and I have not gotten any communication back on the matter. I thought they'd work faster to get this resolved.

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Thumbnail of user zoeyp4
11 reviews
8 helpful votes
October 30th, 2020

One of greatest site to share our life on social media. So many filters to choose to give our photos a cool look.

Thumbnail of user elenan64
1 review
2 helpful votes
February 12th, 2022

Instagram for no reason or any explanation killed our account. Then we had our company info submitted, then sent a picture of our employee with the code in her hands. No respond. No reaction. Account dead. Idiocracy in action.

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Thumbnail of user dinamoumawad
1 review
3 helpful votes
December 31st, 2023

Never use the 10$ credit ad offere from Instagram since they are liars and they waste your time it will never work I tried it and had to reboost my post again and pay.

Thumbnail of user assumanc
4 reviews
0 helpful votes
December 30th, 2023

It literally became the most important social media app or a general app in a lot of the first world countries. It is amazing to see how an app can have so much weighing in people's lives.

Thumbnail of user neoc13
1 review
0 helpful votes
January 7th, 2024

Charlie_g_3 exposes to you via call and then takes video of you then message you to spread rummors to your friens and familly

Thumbnail of user bj6880094
2 reviews
16 helpful votes
April 11th, 2023

Instagram and Facebook are the worlds largest scam companies. They've made several false invoices claiming my account owes them money for advertisement promotion. I have NEVER requested promo from neither Instagram or Facebook, nor have they ever promoted my page or posts. They don't even allow me to reach more than 20 people when I post a pic or story, yet alone promote me. This is the biggest scam company in the world right now.

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Create an account or log in to Instagram - A simple, fun & creative way to capture, edit & share photos, videos & messages with friends & family.

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