InstantPrint.co.uk

First time I've used this company and I chose them for to the high rating on Trust Pilot.
When my leaflets arrived, they looked so different from the proof they sent - so dull and much darker than on screen, even with the screen brightness of my laptop and phone turned right down.
The colours were not the same either so I contacted them and was told they need evidence - understandable but my phone camera kept enhancing the image making it look much better than in person.
I called and they suggested a video so I sent one of a leaflet in front of my laptop screen with the brightness right down, switching between the leaflet and screen, you could clearly see the issues I had.
They replied that I needed to photograph many of the leaflets laid out as one want enough - as though they could somehow come out of printing all differently.
I posted some as the photos couldn't show what was clear in person and they replied with excuses about printing in CMYK and the files were created in RGB.
They are willing to give me discount off my next order but that's all they are prepared to do so I'm over £70 out of pocket with 2 boxes of rubbish to dispose of.

I used instantprint to print my wedding invitations and the quality of print was exceptional and i've had loads of compliments on them! Thanks Instantprint!

Placed an order for 200 A5 presentation folders. The order arrived on time however almost half the items were damaged beyond the point of use. Ths items had not been banned or shrink wrapped, just dumped into a large box and shipped. I think my order was outsourced by InstantPrint to another company as the packaging/quality was so poor. I was finally offered a refund on the damaged items only after 7 emails back and forth. Terrible quality and no real support. I am professional designer who uses online printers every week, I certainly wont be using instant print again.

First experience was very good. However, the second one was terrible. Confusing while approving the layouts, delivery date promised not honoured, menus printed in the wrong size and very poor quality. And to top up a terrible customer service if you can call it that. Extremely disappoint with level of service. Used to be good but now it's very bad. Do not surprise by the tons of daily discount vouchers sebt by email and website promos... Just lost £50 and being a small and independent business it really represents a lot. Hope you don't have the same bad experience. Rather don't try

I would not recommend this company as constant machine break downs so orders don't arrive, lie about not receiving emails, just terrible. Lost a good customer as so fed up.

WHAT A SHAM. The whole company is a sham. Total BS with all the excuses they give you for the poor printing that they send you. They try to give you excuses that they think you dont technically understand. The customer advisor '* is working for a company that has such bad reviews. Shame on him. The only stupid thing i did was not looking at the reviews before i used them. STAY AWAY FROM THIS COMPANY AND DONT USE THEM IS MY OPINION

*Personal information redacted by admin

I have designed and bought business cards twice through this website, and have been fully happy both times. I've ordered from two other companies and this one is the best. Lovely and clear, and sent by DPD so I can use the app to see exactly when it's arriving.

I've used this company plenty of times to print leaflets. Always rich quality prints and good quality paper.