iTailor has a rating of 3.06 stars from 67 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iTailor most frequently mention customer service, and new suit. iTailor ranks 7th among Suits sites.
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Ordered 2 suits. 1 of them the pants came 4 inches short of what was entered into their site. Rather than send new pants made to the proper measurements. They tried to get me to buy a new pair at 50% off. The owner when he noticed his staff had made a poor judgement, called me from Thailand. He made everything right. Great response to the issue.
I used tailor many times over the years The last two shirts were really bad I will not use them again
Ordered 2 suits. 1 of them the pants came 4 inches short of what was entered into their site. Rather than send new pants made to the proper measurements. They tried to get me to buy a new pair at 50% off. The owner when he noticed his staff had made a poor judgement, called me from Thailand. He made everything right. Great response to the issue.
Products used:
3 price suits made to measurement
This is my second time dealing with Itailor.com, first was ok but second time, this time, I ordered 5 shirts and 7 suits. They are 3 sizes too big for me. I've contacted them and they requested photos, I sent them photos, they said they would work out the issue. Its been almost 7 month, I have oversize clothes I cannot wear and no sign of anyone in this company that seems to care. Almost $2300.00 later, im stuck. Don't make the same mistakes i made. Buy local where you can return the items if the fit is not correct.
NEVER AGAIN!
Tip for consumers:
Dont make the mistake I made, buy where you can return the item if not a fit as described.
Products used:
I bought several products, none fit, all way too big.
I used tailor many times over the years The last two shirts were really bad I will not use them again
Best customer service, great quality and value for money
Congratulations to Mr Bob, he displayed excellent customer service and did his very best to alter my suits and shirts... now they fit perfectly.
Itailor made such an effort to correct a sizing mistake (my measurement mistake) that have my loyalty as a customer.
The shirts' fabric feel really nice, the jeans are super comfortable.
I can't wait to order again
Following previous review the owner got in touch and ultimately gave me a refund on the items that did not work out. They once again proposed to make the suit again but as I had no confidence in this a refund was done. Great that they honoured their regard for customer satisfaction but unfortunately it takes a honest but bad review to get them to this stage.
They took over $500 for a tux and sent me a joke. The suit jacket body was shorter than the arms and they refused to acknowledge this could be a problem. Complete rip off. Rest of the fit was silly and not in line with the measurements given. They took my money and stopped communication. Stay away.
Tip for consumers:
Just don’t do it
Products used:
None
Fixed the fit and sent me new shirt fast perfect fit will keep buying. Now that I know what I'm doing Thank You
Received my shirts sleeves too short took a week to send them pics.of one of my that fits
Just tell me i mesured wrong an they'll give 50% off next order? Now im stuck with two shirts tha don't fit. Never again
Tip for consumers:
Measure a shirt that fits you and mesure it
Send the measurements or buy of buy off the rack and have It tailord you’ll save time and money
Products used:
Shirts
The fabrics and construction of the garments I ordered were of impeccable quality. That is indisputable. However, if you are athletic, muscular or have any unconventional dimension then I highly suggest not going with this vendor or the other large supposedly custom online tailor. I had to constantly repeat my exact measurements, but they were not adhered to. After stating difficulties with the first garment, they were kind enough to reconstruct it. The second garment still has some of the same difficulties as the first. Now, he has refused to even respond to my follow-up emails. If you can buy off the rack and your dimensions are pretty standard, then you can get a very well made garment here for an affordable price no doubt. If you really need something custom because your dimensions are slightly off the norm, which is why I came to this site in the first damn place, I'd advise you to just pony up and get a local tailor because for some reason "truly custom" must have different meanings to different people.
Best of luck to you all.
Products used:
I can't use any of the products because they don't fit properly despite my repeated follow-ups with the tailor directly.
Dear Sir, My name is Bob Co-Owner of iTailor. I am very sorry to hear about your experience. We are committed to make you happy sir. I have called and left you a voice call and sms. Look forward to connect with you and I will make sure you are happy with our clothes. Look forward to hear from you sir Thanks Bob
Estoy muy satisfecho con los zapatos a medida comprados a iTailor, han superado mis expectativas. Además he de destacar que su servicio de atención al cliente postventa es extraordinario, tanto en la velocidad de la respuesta como en solucionar cualquier contratiempo.
¡ Recomiendo sin ninguna duda iTailor!
Products used:
Shoes
Itailor is a great company they work well and very quick to respond and customize your needs! I recommend them!
Products used:
Suits
I will say, the company and its owner worked hard to resolve the issues. I received an expedited replacement for the item that was stuck in transit limbo, and the quality was of course what I have come to expect from iTailor. I will continue to use the site for my suiting needs; here's to hoping this was an isolated issue.
Products used:
Suit vest
I have used iTailor almost exclusively for years, but this latest experience has turned me off completely. Ordered a vest in January; I had moved in September and even though I changed the address (stupidly, you can't do this yourself you have to open a help ticket with them) the item was sent to the old address. It was then returned to the shipping facility in Michigan, where is still sits TO THIS DAY. Almost 6 months, and customer service has done nothing to get it re-routed, or replace the item, or even RESPOND to me beyond canned emails that seem to be designed to exacerbate the situation on their lack of helpfulness. Seriously looking for an alternative clothing company.
My shirts arrived safe & well.
They match 100% of what I expected.
Very good quality of theTextile
Great job
I'll be back
Thierry (Niel, Belgium)
My four groomsman and myself all ordered suits from Itailor with all of us having measurements off on our suits and it being too tight to move our arms or sit down in some of the suits. Quite unhappy with the end result of how they turned out...
Update: in contact with owner and getting new suit pieces.
Tip for consumers:
Be careful with measurements
Products used:
Suits
Updated: Very nice to connect with you on WhatsApp, truly hope you are happy with our solutions, look forward to make everyone happy.
Dear Sir,
My name is Bob Co-Owner of iTailor. I am very sorry to hear this. We are a good and honest family run business we will do our best to make you happy. Look forward to talk to you soon.
Thanks
Bob
Shortly after posting my review, I got a call from Bob, the owner. He immediately had them redo my shirts and sent them to me. I just received them and they look great.
After the quality of service I got from Bob, and the quick resolution to the issue, I'd probably be ordering from them again
See updated review. They resolved the issue
I ordered 2 shirts from them for my wedding. For some reason they added 5" to the hips, which makes this weird flare pop out from the sides. Customer service is refusing a refund even though their own policy "we add an allowance to the chest, waist, hips areas of 2-4 inches for slim fit". They didn't make any of the other measurements any bigger, just the hips. All they offered was to remake the shirts at a discount, which wouldn't be arriving in time for my wedding. I don't think I'd order from them again.
I ordered myself a nice great 3 piece for the wedding of a friend. The jacket and the vest were a perfect fit, while the pants were to tight. I contactet the CEO Bob Chawla and within a week he sent me a perfect fitting pant.
I will order again.
Great products and great service!
Products used:
3 piece suit
I ordered my suit February 2 in hopes to get it early for my buddy's Wedding. I went to a seamstress and got measured correctly then proceeded to order "the black" suit for 390$ cad. I double checked all my measurements by following the videos and made any small adjustments or differences. Once I received the suit today I tried it on and the shoulders were too small, the length was too small and the material felt like something from H&M. This suit felt as if I would've bought it from a cheap consignment store. For 390$ I might as well go buy a Hugo boss suit jacket. I am extremely disappointed and now have to spend hundreds of dollars and an expensive suit that feels cheap, just for the wedding. Would not recommend.
Tip for consumers:
Buy suits in person
They are very accommodating, I wanted big lapels, and they were able to deliver. They also said they can do double breated waistcoats and suspender buttons along request, I thinky he should add these options to began with, and while I would also like the option to go full canvas with the jacket, they are a great store.
Tip for consumers:
Always add and inch or two or the first suit in the chest, except for the length and shoulders or course,but also make sure the neck is very tight.
Products used:
Suits, shoes, shirts
After originally having submitted a critical review of I-Taylor service, i have to say that they have come around and corrected everything. They sent me a new suit and shirt, perfect fit. TheIr agent was very available to me over whats app, and he made sure i got quality material and a great fit.
Mr. S. M.
I purchased a Tuxedo for my wedding from iTailor. It arrived several months ago and was fantastic. The material and construction quality were great, the measurements were exactly what they gave them it fit perfectly. I was really happy. What I failed to notice was that I made a mistake on my vest and submitted to them a vest length equal to the jacket length. With only about 2 weeks until the wedding I reached out and asked if there was any way they could get me a new vest in time. Their co-owner, Bob, responded promptly, assured me they would make a new vest, ensure it arrived in time, and that they would do it at reduced cost. I was blown away. They held all the cards here, I needed that vest and I was willing to pay extra to get it on time. Instead of taking advantage of the situation and offering to deliver my needs, but at a premium, they proactively offered to make it happen for less. This is a company that does excellent work AND cares about the people it serves. Thank you iTailor.
Tip for consumers:
Reach out to their customer service if you have any concerns, questions, or want anything that isn't standard on their website. They're very accommodating and will work with you to make it happen.
Products used:
Tuxedo jacket, vest, pants and a second vest.
I ordered a 44R navy suit. Ups said it was delivered but I never got it. They open an investigation and never heard from them. Fortunately, Itailor contacted me and sent me a second suit, free of charge, this time through DHL and I got it yesterday. I'm very pleased with the suit, excellent fit.
Sent the wrong size and from what other reviews say this is going to be a pain to fix, I triple-checked to make sure I entered all the information correctly and I did, this was their fault and it doesn't help all I ordered was a simple pair of pants! Mixed with the slow shipping times, I recommend not to buy from these guys...
Update: they said it was my fault but I shouldn't worry because they would give me a 50% discount... I will Email the Co-Owner, Bob, directly hopefully that will help, will update
Update Two: they agreed to send the correct measurements for free after I Emailed the Co-Owner so I will update to three stars.
Update Three: back down to one star. They asked me to delete my negative review when they sent the "fixed" pants, I said yes, BUT, they sent the wrong size again Good Grief.
Update Four: They sent a new pair of pants without me having to ask and said they would issue a full refund, I'll update once the new pants arrive
Update Five: they sent the correct measurements and the pants are what I wanted from the start, they are very comfortable and look nice. All's well that ends well.
Dear Sir, We are at your service. My name is Bob Co-Owner of iTailor. Please kindly email me at bob@itailor.com and you will get a new replacement pant within 10 days sir. We are a good an d honest family run business and we will make sure you are happy sir. Look forward to hear from you so I know who you are and help offer you a solutions immediately.
Thanks
Bob
I have no idea who's measurements they used to make my shirt, but they clearly could not have been mine. They wanted me to pay to have the shirt remade, I paid through PayPal, which is the link they sent me. They then sent an email asking me to send them the receipt to show I paid. I'm still struggling with this, didn't they see the payment come through? And then asked if I got paid? Never again!
I love the shirts have been getting them for over 10 years can't complement them enough if there is anything not quite right contact them direct and they bend over backwards to help you in any way, the quality of the materials and construction is se ond to none. Thank you for being there.
Tip for consumers:
Measure once and then measure again
Products used:
Suit trousers multiple shirts pocket square
Tie
Needed some jeans with a slight flare and a 35" leg - couldn't get what I wanted in the right style until I found iTailor, who did them for me exactly as I wanted. Given the chance to design my own jeans I went for very basic and they look really smart. But the best thing is the fit, which is the best ever for any jeans I've had before due to me being able to provide exact measurements and iTailor making the jeans to these measurements.
I ordered the wrong style - straight leg by mistake - but I emailed and they changed it for me. Can't complain at all about the service, nor anything else.
I have just received my second order from itailor both were brilliant quality at a great price and both were delivered in less than six weeks to the uk. I am already planning my next order and would gladly recommend this service to my best friend...
Products used:
Jackets
Simply provide the tailors measurements and let us create custom suits, shirts, shoes and every other item of menswear. Enquire and design online and save on everything but style.
Dear Sir,
My name is Bob Co-Owner of iTailor. I am very sorry to hear about your experience. Please kindly contact me at bob@itailor.com or on WhatsApp +15109315801 so I know your order details. We are a good and honest family run business for 51 years, I will make sure you are happy with my solutions. Look forward to hear from you sir.
Thank you
Bob