• JINX

Overview

JINX has a rating of 2.61 stars from 38 reviews, indicating that most customers are generally dissatisfied with their purchases. JINX ranks 116th among T Shirts sites.

  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    2
See all photos

What reviewers want you to know

Positive highlights

  • The young lady who answered my call was very nice (being nice to customer service goes a long way, too).

Critical highlights

  • They then told me they were going to ship out my new size, though they didn't for another 2 days.
How would you rate JINX?
Top Positive Review

“Very Satisfied”

Lukas H.
5/26/21

I ordered a Cyberpunk 2077 Samurai snapback hat from J! NX exactly three weeks ago, and my order was delivered today. I'm always a tad anxious ordering from American sellers, as they often charge heavy shipping fees for international orders, but I was pleasantly surprised that the shipping was only $5.14 (around £4). I had been waiting for this particular item to come back into stock for weeks, keeping the tab open in my browser and frequently checking it in the hope that they'd restock, so I went ahead and ordered the item despite seeing some negative reviews from fellow international customers. In my opinion, three weeks is a very reasonable amount of time to wait for the order to be processed and shipped from America to England, especially with the current postal delays due to COVID19. The hat arrived undamaged and is good quality. I am very, very satisfied with my order, and would happily order gaming merch from J! NX in the future.

Top Critical Review

“Taking nearly 2 months to send Minecraft merch!”

Taryn N.
6/30/20

I ordered wallets from the official Minecraft store run by Jinx on May 7. It's June 30 and still nowhere to be found. Jinx's partner Newgistics' tracking is fake, every time I open the tab it's a different date for updates. Support says there's nothing they can do and it's cause of the virus. There's no excuse for this broken website, Chinese sellers online ship faster than this. No one should support these kind of awful and deceptive selling practices.

Reviews (38)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5) 2 days (6)
Thumbnail of user tarynn4
1 review
3 helpful votes
June 30th, 2020

I ordered wallets from the official Minecraft store run by Jinx on May 7. It's June 30 and still nowhere to be found. Jinx's partner Newgistics' tracking is fake, every time I open the tab it's a different date for updates. Support says there's nothing they can do and it's cause of the virus. There's no excuse for this broken website, Chinese sellers online ship faster than this. No one should support these kind of awful and deceptive selling practices.

Thumbnail of user kellieb1
Kellie B. – JINX Rep

Hi Taryn, We did have some slowness due to COVID, however the economy shipper did also have a serious technical issue receiving a portion of orders, which yours was a part of.
We have removed that shipper as an option. We have not had any other issues with UPS or USPS.
Anyone who had a package in that batch has had their shipping refunded and we will send a pre-paid return label to anyone who wants one.

Thumbnail of user judithr9
2 reviews
10 helpful votes
January 9th, 2015

Great! This site is legit and totally not a scam! I bought a Minecraft Creeper scarf and they told you when it will arrive. It did! A+

Thumbnail of user kayleem24
1 review
4 helpful votes
July 29th, 2020

This website is a scam. Had to blow up their email to get a refund. Phone number doesn't work because it's not real. Was given a "return label" and told to send back the stuff when I got it. Guess what still hasn't arrived after 3 months? Because it never shipped. Please be aware especially if your kids send you a link to this website. Which is the only reason I became a victim of this website because my child sent me the link to buy birthday gifts.

Tip for consumers:
Just don't.

Products used:
None because I never received them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kellieb1
Kellie B. – JINX Rep

Hi Kaylee. We are not a scam. We are the official Minecraft Store. We did have an issue with one of our shipping providers. They assured us that shipments had resumed however, if you have still not received your order, it is likely lost and we can either reship it or refund it. Unfortunately due to COVID we have limited access to the phones however, emails are still be answered within one business day. Thanks in advance.

Thumbnail of user dimv
1 review
3 helpful votes
January 10th, 2014

Nice, quality products. The prices are a bit strong but acceptable if you consider the merchandise unique and of good quality.
The shipping, however, is easily the slowest I've ever experienced. I had orders from China that arrived faster than this. I don't know if the tracking is trustworthy, as it states that my package arrived at *destination facility* over 10 days ago and I am yet to receive anything.
Still, the products are very nice therefore I will repurchase but I do hope they will find a solution for their snail-slow delivery.

Thumbnail of user vlad
1 review
3 helpful votes
November 8th, 2019

I ordered two items on sale and paid the same price for delivery. I did have no tracking number, I saw the letter type in the order details. And after one month I didn't get my order. Support told me that they could reship or refund, but they couldn't reship all items. I have received much more large packages from the USA for less price and with a tracking number.
And I could not search for my package with my local post service, cause it's a letter!

Thumbnail of user kellieb1
Kellie B. – JINX Rep

Unfortunately packages can get lost in the mail and it is beyond our control. It is rare but it does happen. In your case we are happy to reship or refund. If some of the items in your order were out of stock, we can issue a full refund for those items.

Thumbnail of user roberts2053
2 reviews
3 helpful votes
September 26th, 2019

Ordered item and was advised of shipment with a tracking number on 9/10. Since that time there has been no information regarding the order. I have contacted Jinx quite a few time requesting a status update on the order. They continue to reply with "sorry, it is now on it way". As of today they are no longer even replying to my emails.

Thumbnail of user kellieb1
Kellie B. – JINX Rep

HI Robert, are you International or in the USA? For international orders we consider a package lost if it has been over 30 days since the ship date. We are always willing to reship or refund an order after 30 days has passed. We respond to all emails within 1 business day unless you send multiple duplicate emails, then we will only answer one.

Thumbnail of user areebk1
1 review
4 helpful votes
October 20th, 2019

I placed an order for PUBG merch back on 5th August 2019 and I paid for international shipping. I still haven't received anything nor am I able to track my order. Don't trust these guys and don't waste your money! I'm currently trying to get a refund..

Thumbnail of user kellieb1
Kellie B. – JINX Rep

Hi Areeb, We consider a package lost if 30 days has passed and you still don't have it. We will always be willing to reship or refund a package if you contact support@jinx.com

Thumbnail of user tarao10
2 reviews
2 helpful votes
November 12th, 2017

Fit finder is probably the most useless sizing tool I've ever encountered, and because of that... I haven't been able to order anything accurately on Jinx. Where is a normal measurements chart? I typically wear a men's XS - using the fit finder, they suggest a M or L. I normally wear a women's L or XL (because your shirts tend to run on the small side), but your site just says, "Sorry, we were unable to find a good match for you for this product" and suggest S or M with a percentage of accuracy (15%/24%) It's a dang t-shirt. Are the sizes different now, or are they the same? Just give me the measurements and I can figure it out for myself.

Thumbnail of user kellieb1
Kellie B. – JINX Rep

Hi
All products have a size chart as well. Unfortunately if a size chart has not yet been uploaded it can cause the fit finder to not display correctly. Sorry for the inconvenience. The size chart is located on the bottom right of every product page. Also we can always help if you email support@jinx.com. I hope this information helps.

Thumbnail of user zeenthj
1 review
4 helpful votes
May 9th, 2015

I ordered a sweater from this website at the end of march 2015 and It is may 9 right now and I have not recieved my package. I have contacted them 3weeks ago and they said its been sent out already and I just have to wait. With jinx.com having overpriced shipping that takes over a month to maybe recieve a package is simply insane. Shipping from China or japan takes less time than that and its free shipping. You guys are rip offs and I will be sure to notify everyone I know about your service.

Thumbnail of user kellieb1
Kellie B. – JINX Rep

International shipping normally only takes a couple of weeks, packages have been known to get stuck in countries customs inspections for longer which is beyond our control. Unfortunately we cannot file a claim for lost package until it has been 30 days. If after 30 days you still have not received it we can either reship a new one or issue a refund.

Thumbnail of user kijitd
1 review
2 helpful votes
April 13th, 2016

I have made a lot of purchases from Jinx and I love their products! But the last item was very faulty! Neither did the tee fit well nor did it have the right colors on the print! But that is okay! Things are sometimes defective and I understand! But what I don't get it why I have to pay for shipping the defective item to me and then back to them as well. Neither of the shipping costs were refunded to me! So I basically just spent around $10 dollars on a defective item along with the time spent in having to ship it back!
The dollar amount here isn't the problem but the very fact that they don't really take care of their customers is! Wish it wasn't such a big disappointment! Really love your products!

Update: I spoke about the order twice to your customer service stating the defect... And i don't think you would know the tee i am talking about. It was not ordered on my name but a gift for me. I have tees of the same size from you and none of them were so tight on the neck. And the text on the tee was much darker than the pictures. I can provide you the order number on personal message.

Thumbnail of user kellieb1
Kellie B. – JINX Rep

Hi Kijit,
The item you returned was not a defect. The shirt is exactly as described in both fit and color. You were refunded the cost of the tee shirt as per our standard return policy. The $3.55 you paid for postage is not refundable and this is mentioned on our site on every product page in our 120 day return policy. If any shirt our customers receive is defective they do not have to pay anything to send it back or get a replacement. I researched your order and you did not contact us at any point to say you received a defective product. The Returns team looked at the item you sent back and it is not a defect. In the future please be aware that shipping is not refundable.

Thumbnail of user jm100
1 review
4 helpful votes
May 6th, 2014

Shirt left their shipping warehouse 2 days after placing order. I chose the most economical shipping method and took about 2 weeks to arrive (I live about 6 hours away from the shipping location, by the way). It made stops all over California before it made it to my house. I didn't mind though as I wasn't in a hurry to get it, but just wanted to mention all of that for those who want it quicker than 2 weeks. However, they sent the wrong shirt but a 5 minute phone call fixed the problem. The young lady who answered my call was very nice (being nice to customer service goes a long way, too). They shipped out the correct shirt and I received it in just 3 business days. They also included a prepaid shipping label to ship back the incorrect shirt. If there's a mistake with your order, I recommend that you CALL THEM (do not email). Calling is quick and the problem is taken care of right there and then.

Thumbnail of user lukash37
1 review
0 helpful votes
May 26th, 2021

I ordered a Cyberpunk 2077 Samurai snapback hat from J! NX exactly three weeks ago, and my order was delivered today. I'm always a tad anxious ordering from American sellers, as they often charge heavy shipping fees for international orders, but I was pleasantly surprised that the shipping was only $5.14 (around £4). I had been waiting for this particular item to come back into stock for weeks, keeping the tab open in my browser and frequently checking it in the hope that they'd restock, so I went ahead and ordered the item despite seeing some negative reviews from fellow international customers. In my opinion, three weeks is a very reasonable amount of time to wait for the order to be processed and shipped from America to England, especially with the current postal delays due to COVID19. The hat arrived undamaged and is good quality. I am very, very satisfied with my order, and would happily order gaming merch from J! NX in the future.

Service
Value
Shipping
Quality
Thumbnail of user irmas2
1 review
1 helpful vote
October 15th, 2015

Why does shipping cost so much all of a sudden!? I wanted to order one Commander Jacket during your J! Nx-o-ween sale and almost had a heart attack when I saw the shipping cost! Over 27 euros for the slowest and cheapest option and it's shipped from London. The prices weren't that high last time I ordered.
Sort it out J! Nx!

Thumbnail of user kellieb1
Kellie B. – JINX Rep

Hi Irma,
Send us an email to support@jinx.com so we can look into it. We can check with the shipper in the UK to find out what the price is so high. Thanks in advance.

Thumbnail of user leannef2
1 review
3 helpful votes
January 5th, 2014

Placed an order waited forever for it to arrive no tags on shirt and wrong t-shirt. Emailed with no response. Strongly advise not to deal here.

Thumbnail of user kellieb1
Kellie B. – JINX Rep

Hi Leanne,
We can help out. Make sure you are sending the email to support@jinx.com or you can give us a call. 1-888-546-9266

Thumbnail of user deannap32
1 review
2 helpful votes
August 3rd, 2018

Their sizing chart is way off and sometimes makes no sense. They have removed the ability to leave a review of each product which was helpful in sizing decisions. Their website is trying to be slick and cool and is now cumbersome with lots of graphics having to load between clicks.
Between not knowing what size to order, higher shipping costs and no reviews to help with purchasing I'm done with their site. There are too many gaming sites out there to buy from.

Thumbnail of user alannap1
1 review
2 helpful votes
December 24th, 2013

I recently ordered some gamer shirts off this site and im totally unhappy with the shipping. I got a email saying it shipped on Dec 14th and no joke it took 2 days to get to the carrier and I still dont have my shirts and its Dec 24th. I totally get that its the christmas season and things are bogged down but this is ridiculous! I paid roughly 7 dollars for shipping and when I have paid 7 dollars for shipping on other sites it has NEVER taken this long.

Thumbnail of user kellieb1
Kellie B. – JINX Rep

Hi Alanna,
Orders do take one to two days for processing as mentioned on our website. The shipping speed itself is determined by which option you choose at checkout. Economy, Standard and Expedited all have different speeds and price points. Unfortunately there were a lot of delays in shipping speeds from a lot of online retailers this Christmas due to weather and overwhelming volumes.

Thumbnail of user jodied8
1 review
2 helpful votes
January 8th, 2014

Ordered quite a bit of stuff from here, said it would arrive before 02/01 it is still not here. Gone to log in and there is no recognition of my account but yet I've paid for the items! I have emailed them & also wrote on Facebook & had no reply from either! Stay away!

Thumbnail of user kellieb1
Kellie B. – JINX Rep

Hi Jodie, Please send an email to support@jinx.com and we can find it. If you checked out as a guest it may not be viewable online.

Thumbnail of user isatysb
1 review
1 helpful vote
July 7th, 2013

Due to a glitch in their online purchasing system, I was charged twice and received two items but only received confirmation for one order so I had idea there was two items coming. I called customer service and was asked to send item back at MY charge, my request for a nice gesture (return paid by them) was not approved. So now I paid 2 shipping charges for their mistake. Thank you Jinx. That was the first and last time I am ordering from this website.

Thumbnail of user kellieb1
Kellie B. – JINX Rep

Hi Isatys,
I am sorry to hear you had an issue with your order. In your particular case two separate orders were placed at two different times. In most cases you only have to write "Return to Sender" on the package and leave it in the post box. The order will come back to us without you having to pay for shipping. Please let us know if you have any other questions.

Thumbnail of user maggied2
1 review
1 helpful vote
March 7th, 2013

This site has very little help for customers. Their shipping is on average 11-14 days, but you'll pay at least $6.00 for it, it's not even free for having to wait that long! That's also not including the 3-7 days they spend getting it ready to ship. They take forever to answer questions, if they even answer at all. I thought their selection was good, but won't ever be buying from them again.

Thumbnail of user kellieb1
Kellie B. – JINX Rep

Hi Maggie,

We have completely revamped our shipping and we now have more options for speed and pricing.

Thumbnail of user jennyh10
1 review
5 helpful votes
February 25th, 2014

I am so annoyed of jinx.com. I had ordered two shirts for my fiance for Valentine's Day on the 12th and I had paid extra to get it delivered to my house on Valentine's Day. Turns out I never got a shipping confirmation email and it was never delivered on time. I called customer service on the 14th to ask about my order status and they said that my items were still at the warehouse. I told them to not worry about it since it was already Valentine's Day and that I wanted my extra shipping fee to be refunded back to me. Then a few days later, I check my order status and it says one or more of the items I want is out of stock. What the $#*!, why do you now tell me that the item that I picked out a week ago is now out of stock? So then I call customer service again and they wanted me to pick something else out. I then told them to just take that item out of my order and just send me the other shirt. Another week has passed and I've been charged for that shirt and it has still not made it to my house. I will NEVER shop at Jinx ever again. Horrible company.

Thumbnail of user kellieb1
Kellie B. – JINX Rep

Hi Jenny, I apologize if there was any confusion. Only one of the items was out of stock. We let you know and then waived your shipping for the inconvenience. The other shirt would have been shipped out however, later that day you sent us an email with the message "I would like to cancel this order." So we did. You should see the charges refunded to card any day. Again I apologize if there was any confusion.

Thumbnail of user caseyd1
1 review
1 helpful vote
March 17th, 2012

I have made 3 purchases on this site but only received 2. How messed up is that? They will not return any of my emails, calls, or posts to their facebook. I don't understand how a company can take your money and not have to answer to it.

Thumbnail of user kellieb1
Kellie B. – JINX Rep

Hi Casey, We respond to emails within one business day. You can either use our help page to send the email or you can send it to support@jinx.com If you have still not received one of your orders please let us know so we can trace it or ship you a new one. Thanks in advance.

Thumbnail of user renaew3
1 review
0 helpful votes
April 7th, 2017

Would love it if you would put measurement on your site please. See my husband bought me a XL woman tee from there it was a wow shirt. I come and it looked like a small no one in my house fits that, so ended up giving to my 12 yr old niece

Thumbnail of user kellieb1
Kellie B. – JINX Rep

Hi Renae, Thanks for the feedback. It is always difficult buying shirts over the internet which is why we do have a sizing chart on all of our product pages and we also have a feature called Fit Finder to help customers get exactly the right size. We would be happy to replace the shirt for you and get one that will fit. Please send me an email at support@jinx.com and I will get that taken care of for you.
Thanks in advance.
Kaybi

Thumbnail of user lizh10
1 review
5 helpful votes
October 18th, 2013

I asked for an exchange, and got the wrong size back. I called them and explained and they said no problem. We will send you the correct size and shipping label so you can send back the shirt that is the wrong size. I was pleased that it was so easy to get it sorted out.

Thumbnail of user annieh12
1 review
1 helpful vote
March 6th, 2013

I ordered a shirt for my son's friend for his birthday. Said it would take 8-12 days to receive order. I thought no way will it take this long as I have done my fair share of ordering from reliable buisnesses and it never takes longer than a week. First of all it took 3 days for the order to ship from the company (I'm assuming California.) Then took another 2 days to arrive in Nevada. Then no other tracking for another couple day. Still has not arrived. I'm sure I will not be receiving this order in 10 days which is when the party is. Think of how many more sales this company could have if they got their act together. Should not take this long. I've even ordered children's clothes from the UK and I get my order in 10 days. Getting orders out as quickly as possible should be a priority of any business. Will not be ordering again from JINX.

Thumbnail of user kellieb1
Kellie B. – JINX Rep

Hi Annie, FYI We have revamped our shipping and added newer, faster and much cheaper shipping!

Thumbnail of user lukee
1 review
7 helpful votes
April 3rd, 2010

While they are a legitimate seller of t-shirts and products (had bought several products in the past with no problems, They have shady business practices. One of their features on the website is a "submit an idea, and we'll pay you $100" sounds great! So I came up with the idea for a "Killer Pacman" shirt. I send it in and I never hear back from them, yet when I checked the new products, they had a new shirt with a "Killer Pacman" design on it. I emailed them to complain and they 'assured me' that everyone who comes up with original ideas that they use get payed- but refused to pay me. I'm not falling for the "someone else happened to came up with the exact same idea as me in such a short period." that they tried to give me- but after this I deleted my account and will never shop there again. Greed has been the downfall of so many good ideas and good companies, and it has taken another victim.

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From the business

J! NX is a clothing brand heavily influenced by gaming and geeky interests. You are required to visit if you are into gadgets, gaming, computers, robots (really big ones), ninjas, eskimos, stuff with blinking lights, and/or pretty much anything technica...

Company Representative

Thumbnail of user kellieb1
Kellie B.

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