Joann Fabrics

Joann underships and refuses to fulfill shipment or reimburse. Package goes by weight so if it weighs what it should they won't recompense you for missing fabric. Unprofessional to deal with.

I ordered a pair of quilting scissors online and I selected PayPal as a payment method. It automatically sent the order without me given the opportunity to review the information. It chose an address that I no longer live at. Attempting to contact customer service told me that the order cannot be altered or canceled after submitting and I would have to wait until it ships for a refund

I purchased a large order from this Joanns in Franklin, TNand was told they didn't have the people to put the merchandise out. When I picked up in store 3/4 of it was not there. I paid using another party, now I can't get a refund for items I didn't get. They do not answer their customer service number. The manager hung up on me twice because she could t figure out how to place the phone on hold. All I want is my money back for the items they did t have and no one will help! I will never ever shop Joann's online or in store ever again!

I've been watching a certain piece of fabric. A friend told me it was not currently marked down so that meant I could use my 50% off coupon. Living in Maine means there are not many fabric store options. I drove 40 minutes to topsham and got it cut only to find out it didn't count. It was 25% off. No sign. I was told their printer was broken. I think that means they should have whipped out a marker and made the appropriate signs or accepted the coupon. I consider this deceptive advertising.

I ordered a bolt of fabric online for quilting. Even though the website said it was in stock, it took them almost a month to send it. When I got it, I was horrified to find that I didn't get a full bolt of fabric, but rather two unequal sized pieces. I contacted them through their website and after going around with this person, she said that when you place an order, it can come in many different pieces to add up to amount you ordered. I couldn't find this anywhere on the site. And on top of that, when I measured the two pieces, they were about 4 inches short of being 8 yards. I asked for a discount (she said I could send it back for a refund, but I explained that I'd already purchased all of the other fabrics and would have a hard time finding something that would match everything the way this did) and she finally sent me $15 online credit to buy something else. I asked to be escalated to a manager to which she never replied. Clearly those working in customer service do not have a clue about sewing or crafting. This is total misrepresentation! This was December and January and they still haven't changed the wording on their website. Beware that you could end up with pieces of fabric that won't work for your purposes if they are cut into multiple pieces.

I I never will shop at Joann's again.I ordered some things online during president sale. Two of the items were wrong size.Then Top it off they charged my card Twice.So instead of order being 25 bucks ended up taking 50 off my card.Then when I called customer service I was told had to wait 7to 10 businesses days for the money be put back on my card.

Ordered online a month ago. Still have NOT received it. They're NOT taking calls, email response says we cannot cancel your order. APPALLING! Yes you can cancel, but are refusing. Kept my money and NO ORDER! I will not shop here again!

I purchased an oliso iron from them for someone for Christmas. The box was open when I received it. They refuse to take it back. They say it policy, because it is open. I received it open and they don't take electrical items back. If you don't take them back then you shouldn't sell it. If we receive it broken especially. This is bull crap. And I won't purchase anything else from them except their cheap fabric in store only. No more online orders.

I placed an order online line using a joann gift card. Never received. Contacted customer service and was told they could not trace gthe order using the gift card number or my name. I was angry and let him know. When I went to place the order again, but for pick up at store, my gift card was empty. There was 20+ dollars on the card, now it is zero. Because I was angry, they emptied my card for spite. Shame on you joann fabrics.

So here we are, Christmas in a few days and my order hasn't shipped yet. You can't cancel it, and don't think you're getting everything you ordered, NOPE. Things aren't available that were when I ordered. How a company can do business like this is bizarre to me. I think they are shipping from China, hence the long delivery times. Let's talk about your order coming in numerous boxes too. How do they make any money? If I need to ever order again, which I highly doubt, I will make sure I order MONTHS in advance. Really get your act together Joannes!

This place accused my husband of stealing a shirt because he had a sticker on one he had purchased a few days prior. My husband buys all his shirts from here! He asked them to check the cameras so they could apologize but they refused so he asked for a different PIC and they said nope and told him dont come back in w a sticker or w out proof of purchase

This business has recently blocked me again from buying online and getting the best discounts they offer. I buy a lot of yarn and I also sell the yarn on Amazon. Others sell the yarn they buy from Joann's, Michaels, Hobby Lobby etc. There will always be people that does this. We sell the yarn at a higher price to people that don't have a craft store in their town. Joanns is not threatened here. Sellers like me buy shopping carts of their yarn. You'd think that would please them. It keeps them in business. I wrote a review before and then they let me buy online like others again. Now they decided to take that option away again! This store plays games with everyone! Not just me. They don't deserve any business! Michaels has never done that to me.

Why in the world would a company not have customer service available on weekends? The cutesy.message that they're crafting doesn't fly. Just allows more time for us to not reach someone. I ordered something on 11/24 and it didn't ship yet. Was told the regular 10 business days or whatever. Well, it's been that. Meanwhile, stuff I ordered is being canceled but was there when I ordered it. Will call again today. Hassle overall and don't recommend ordering from them online.

I agree with other reviewers. Yes, everything is different with the pandemic, but two orders in a row they cancelled my online order after over a week. They said the items were out of stock, but they're still selling them on the website.

No customer service phone number - really? I can't think of any company that cares about its customers without a phone number. Their "help" line via email is pointless. It took 5 tries to get any answer at all, then it was a "nice" and totally meaningless answer that didn't answer any of my questions.

Their website has a lot of marketing about making masks, but they don't really support it. I'm making masks to give away with other people in my church. YES, it really does matter Joann's that you make good on items you sold to me. For my first order it took me 2 weeks to scrounge around and get what I needed from neighbors. I should have learned! My second order is partially "cancelled" (by Joanns), 1/2 "in process." No answer from their help line about any estimates whatsoever about when the items might be available.

Truly lousy, uncaring service no matter what they may try to tell us.

I ordered an order for Christmas ribbon to wrap my holiday gifts with in NOVEMBER the shipping was awful with part of my order received just days before Christmas and then the rest of my order was cancelled. I reached out to their customer service number multiple times without ever getting any updates to when my order would ship. I will never shop with this company ever again.

I placed an order at Joann.com with 10 items including two pieces of fabric on 11-8-2023. It is still processing. I have called twice. Two excuses were given, both on the flimsy side. Just ridiculous.

Order was packed so poorly that when received I got the package for the sewing machine foot but no foot and Joann has still not responded to my request for a replacement or a refund.

How can it take over a week to fill an online order when I can place one with Michaels and it's filled within a day! 220.00 order I will be canceling! If you can't fill the orders then stop taking them! Maybe hire more people!

I have yet to receive the remainder of the order I placed in November. As many other people have stated, they no longer accept calls, so the only way you can contact them is through email. When I was able to talk with someone is customer service in mid December, the person disregarded my valid points and literally attempted to deny me the right to speak with her superior regarding the issue. I will NEVER order anything from Joann again! They refused to let me cancel my order when I asked to do so because of the huge delay, which is unheard of from a big business like theirs. I cannot see them lasting much longer. Inasmuch as I like the convenience of their brick and mortar stores, this experience with my online order and reading what everyone else's has gone through, has really embittered me towards the company as a whole.

I got a gift card for Christmas and it has already been used. I know the card is good but it didn't work. The manager was rude and simply said you have to call the number on the back. I called. Customer Service answered, mumbling I asked the customer service representative to speak more clearly. They looked up my card and said it had been used. I said I thought that it had to have been used fraudulently. They transferred me to a department and was on hold for a long time. Finally a message came on saying they were closed for Martin Luther King day even though today is not Martin Luther King day, please call back

Whenever I go to the store, the bathroom is never available for the public, the manager is rude, people who check you out never are helpful with coupons or the app. Many times even though I have the app and a teacher discount they say it's connected to your phone number but it does not give you the discount now my Christmas gift card does not work and there's no one to help me on the phone. What a scam. I don't even like this store because most of the stuff they sell is cheap junk way overpriced even with a sale it's not worth it.

I purchased an absolutely beautiful wreath online. It was shipped just hours after I ordered it and arrived a few days later. Gorgeous. I showed it to my mom and she looked online as well as she was looking for one for over her fireplace. She found a few, all were said to be available in the store, so we went to look to see them in person. Aside from a Christmas wreath or 2, there were no wreaths to be found. We did find some Bloom Room stems which were advertised as buy 1 get 3 free. She had been looking for these to put in vases so we spent a good amount of time going through them and finding the perfect ones. When we went to check out there were 2 customers who entered the line just before us. The phone started ringing so the cashier picked up the phone. When she was done it started to ring again, and rather than calling over the next customer she answered the phone again. So we all just stood there looking at each other. She finally put the second call on hold and helped the women in front of us. When she was done with them she picked up the call on hold and told the person on the other end "I'm sorry I checked and we don't have any". Clearly lying to the customer, which is not something you want to see. THEN she called us over, rang up our stuff and it was almost $50. We told her what the sign said to which she replied that all of them had to be the same. It said that nowhere on the advertised signs, which would have been helpful to know. She really had no interest in our situation so we just left everything on the counter and left. We would have been fine with this requirement had we been informed of it. Frustrating to spend so much time shopping for something only to get this screw you attitude. I work in customer service and would never treat customers, in person or on the phone, in such a poor manner. But based on reviews, this seems to be the norm for this store. Part of this is the fault of management, if you allow it, it will continue. But there's some responsibility on the workers here as well. We have other options and will use them instead. And as good as my online experience was, I won't order from them again. For the record, we were at the Centereach, NY store. (Not that anyone from this company cares)

I ordered 4 yards of fabric and entered a coupon code. The site said my order came to $12.17 with shipping (no sales tax on fabric in my state) but as soon as I hit accept and pay my credit card origination beeped and said I had been billed for $33.15 I take screen shots when I buy things so I remember to keep track of credit card purchases. I sent the screen shot to customer service expecting to get a refund but was told it was a "pricing error" and they aren't going to fix it. So what they are saying is the site can tell you that you owe one amount and then charge you for a completely different amount.

I am only giving them one star because 0 stars is not an option. I ordered fabric online for masks to pick up in store, no communications only an email that you need to wait. On 4/14 an received email to p/u my order, instructions said to call the number provided but no one picks up the phone. Found an employee who said the store was closing early and to come back tomorrow. Came back the next day and again no one answered phone. Stood outside for 15 mins. Gave my order number to an employee who did nothing. Found another employee, told to wait but you don't know how long. Two people behind me received orders so I asked about mine which seems to be a crime according to the employee who warned me not to make her mad by asking because she was busy. So I asked if I just needed to wait out here maybe all day and I might not receive my order. Like the day before. I was told just to wait. I asked to cancel my order; employee told me no but agreed to cancel it when I became upset with my situation. What a circus of disorganization and unprofessionalism. If they cant handle the orders they have, why take more. Ordered from G Street instead, they called the next day and were very friendly and professional. Sent my order for free. Why would I buy from Joann's when there is a professional option.