JW Computers

I had an issue with my original order after cancelling items out and paying by direct bank transfer, but JW's staff were very helpful in arranging a refund, emailing and even phoning back to ensure I got it in a timely fashion. The order spent some time in processing due to the busy New Year's period but shipped very fast with express post.

"Purchasing Dell monitors from JW was a remarkable experience. These high-quality monitors excel in delivering stunning clarity and color accuracy, making them ideal for professional and everyday use. JW's delivery service was commendable, ensuring the monitors were safely and effectively packaged, arriving in perfect condition. Highly recommended for those seeking reliable and superior monitors."

Paid for express post but due to holidays took almost 2 weeks. All good but expected straight away.

Andre the Business Development & Resolutions Manager from Head Office and his team at Castle Hill JW Computers have been a pleasure to do business with, I had some ongoing issues with my sons PC JW Computers problem solved every issue with courtesy and professionalism. Very Customer Service focused and so easy and helpful, they have a quick turnaround on any technical issues and replacement parts and keep you updated regularly, Highly recommend them as a local business and will continue to use their expert help and advice in the future.

Shopping at JW was truly delightful. The store's inviting ambiance, friendly staff, and well-organized displays created a pleasant atmosphere. The wide selection of high-quality products catered to my needs, and the seamless checkout process satisfied my overall satisfaction. The personalized assistance I received made me feel valued as a customer. From start to finish, the experience was enjoyable, leaving me eager to return for future shopping excursions.

Minor hiccup. Had trouble paying it with PayPal for some reason. I got emails saying that the payment got refunded back to me for some reason. Had to cancel the order multiple times because of it, create a new order and pay with card - That seems to work fine. Not too sure if it was the website or PayPal at fault. Either way, I was able to order the item that I wanted.

I've really tired of using dsktop computers because nowadays people are more mobile than they were ten years ago. Of course, I'm such kind of a person who always hanging out somewhere. I have decided to acquire some new professions in the internet and I understood that I needed a laptop, because it's impossible to move somewhere with desktop computer. So, I applied to this company in order to buy a laptop, of course, I have already sold my PC. This service helped me with this task and it provided me with a great laptop for working and playing games. So, I enjoy this.

Overall positive
Order placed on 28 Nov.
6 days of internal JW processing before hitting the road.
Articles on their way in the postal system on 4 Dec.
Delivered on 8 Dec ( to Kalgoorlie WA)
Ergo, internal processing takes 50% longer than the journey by mail.
This could be improved to have a better customer experience overall.

My new HPZ1 Tower would not boot. Wen at service department, moved heaven and earth to fix it.
The best service ever!

Quick, easy and convenient. Good costumer service. The price is reasonable. Good deal to me. Suitable for people want to upgrade their work space or computer spec.

Ordered Monday night and sent on Friday. That is a fair amount of time to sit on an order.

Very easy and quick transaction. They had exactly what I needed and the speed at which the product was made available for collection was exceptional. Always happy to shop here.

Customer service is lovely and helpful.
Was a bit annoyed at the delivery time, expected was 3 days from purchase(with express shipping) ended up being 7.5days wait.

Very helpful and welcoming

Well, actually I can't imagine my life without computer. It's considered to be the main source of entertainment for me. Some people can live without computers, or laptops, so I can't understand those ones. Computer for me is just like a smartphone. The main distinguishing trait is that I can't carry it with me. Recently, I have decided to buy a new one, because my old computer has been serving me for more than 10 years. I applied to this company in order to find out how much do they cost and how long should I wait for it. Fortunately, it was quite cheap and it was delivered within couple of weeks. Great service, I guess I will be the regular of it.

Easy to use and very efficient delivery. Plus the follow up experience is a very nice touch.

Items are as stated, arrived undamaged. Shipping was fairly slow, only dispatched 6 days after the order.

Easy purchase and payment options. Thought the processing time was a little long, but I'm aware that stock may take a while to source so overall I'm still happy with the service

I highly recommend the store due to its reputation for reliability and the exceptional quality of its products. Having experienced firsthand the reliability of the store's services and the outstanding quality of its merchandise, I am confident in endorsing it to others. From my interactions with the store's staff to the satisfaction derived from the products purchased, every aspect of my experience has been commendable. The store consistently delivers on its promises, providing customers with top-notch products that exceed expectations. Therefore, I wholeheartedly endorse this store to anyone seeking quality products and reliable service

I came across JW Computers when searching for a suitable mesh system upgrade. After seeing what they had available on my short-list I canvassed other sites. Pricing, for the most part was well above JW's price. I placed an order which was delivered quickly and with updates on order processing along the way.

There were no issues either placing or taking delivery of this order. Please do not force 50 characters in this box - it helps no one.

Product was advertised as IN STOCK. But took more than a week to go from ordered to dispatched as it had to be moved from another supplier. Didn't communicate until I emailed them. There should be clarification between ready to dispatch next day vs coming from our supplier. Scorptec does this.

Easy to find and order. Blacktown store gave me very good advice and the part number I needed.

The website is easy to navigate. Shipping was quick. I liked that you guys sent so many emails updating me on the status of my order.