Kal Tire

Isn't it just annoying to go out and find the size of your rims? Do you really want to do that? With Kaltire you have no reason to do that, you can just click "Shop Tires By Vehicle" and off you go!

Four years ago, i choose to purchase nokian tires. Kal tire was the only dealer at the time, i was near the Cochrane, Alberta store. When I dropped the car off a couple days after making the appointment, the man behind the counter smelled very strongly of booze and was behaving in a rather belligerent manner and was not polite at all. I vowed to myself not to go back to this business as the man obviously had no standard as to how to present himself and behave to the customer, while he was still drunk at 9 am in the morning! As i like the tire brand but not the shop, i travelled more than 70 km's to have the vehicle serviced at another kal tire. Two weeks ago my daughter needed new tires and was directed to a deal at the local Kal Tire where i had met the drunkard years previous. We dropped the wheels off to have the new tires mounted. When I returned to pick them up, the Kal Tire Rep behind the counter asked me of my opinion of what i think of the recent alleged pandemic. I stated an opinion that is sound and backed in research, science and 25 years personal experience as a natural health practitioner. Then the tire salesman got loud and stated he was a microbiologist and had the answer to the pandemic (contrary to my opinion) then began to mock me to my face. (I did not remind him at that point of the fact that he was selling tires, not a microbiologists, but did not ask him where his lab was, so i may be remiss as he could actually be doing research after his day job?.) The last 25 years I have been involved in manufacturing and selling microbes for human consumption, I am not university trained, I have real world experience, I know my business. So the sales agent / kal tire representative, ran into the back shop, not knowing I was already there and started spouting off to the other employees and make mocking me of my opinion! ( I sensed he must be a very insecure man of >6 foot size to my <5'8" to have to tell his tire mechanics how smart he is and just called out a customer who had a differing opinion to his). I immediately called him out and asked him to watch what he is saying, and with my toes just over the bay door line, he began yelling and pointing at me and got very aggressive, stating I was not allowed in the shop, causing me to have concern for my safety. My toes were barely over the line, but he came charging and yelling pointing his finger continuing to spout how smart he was! It is really disappointing to have to encounter such individuals who are so intolerant to others opinions that they must bully and demean. KAL TIRE Cochrane, twice your employees had to act in ways that show no respect to another. Not to mention the overall rude attitude. YOU FAIL, negative 5 stars. Unfortunately this system doesn't do negative number ratings. I sent an email to Kal Tire HO and no response after more than two weeks?! Nokian Tyres may want to review what kind of people sell their tyres? The Kal Tire corporate policy appears to support the employee attitude. Sad.

A few days ago, I sent my car to Kal Tire at Surrey BC have the tires balanced and rotated. My experience there was much less than satisfactory. Here's a summary:

1. I told the guy, Manpreet(?), I also needed the spare tire inflated. I had mentioned that earlier when I called but I requested that again just to be sure. I told them I have emptied the trunk and the spare tire is readily accessible.

2. They took my car and FOB but didn't offer any kind of written job order, which is strange and risky for me.

3. After they finished the job, the priority for the guy at the counter (a chinese guy) seemed to be simply collecting payment and little else. I had to ask to see the service report, which he had to retrieve from a garbage bin!

4. When I asked, the guy had no clue as to which way the tires were rotated. He made a guess and said it was cross rotated because my car was a 4-wheel drive, which my car wasn't! He then corrected himself and said the tires were rotated directionally (same side front to back). I dodn't think he knew what he was saying.

5. The notes on the service report said there was "rear edge wear on both fronts down to cords". I checked the tires after I brought the car home and found no such wear.

6. The report stated the tires had between 3/32 and 5/32 threads. I checked. My Michellin tires has around 32,000 km and still has more thread depth than that!

7. Report said the brakes were dry. The report recommended service. At 32K odometer, my 2018 Lexus brakes are still good!

8. Finally, I asked the guy whether the spare tire has been inflated as requested. He assured me it was. Not convinced, I demanded he ask the mechanic who worked on my car (JAXU?). The guy went and came back with the assurance that the tire was in fact inflated. Well, I was still not persuaded so we both went to car to have that verified.

Lo and behold, the tire was NOT inflated.

Suffice it to say, I'm never going to KalTire again. Sloppy service! I should have known better than entrust my Lexus to these amateurs!