Kasselmansolar

I have been a customer of Kasselman solars since 2015, and it has been nothing but trouble from the start. They have not turned out to be what I would call a top-rated company. In the beginning, the panels were not producing as much energy as was guaranteed; despite putting an expansion after arguing for 2-3 years, it continued not to produce enough energy. I had to utilize local government funds to finally cut down trees to produce the minimal amount promised. Around that time, my roof began to leak because of poor installation. Initially, they fixed the first leak. However, the roof continued to leak due to poor planning and not utilizing engineers as they should have because I have a unique roof like many people in my area. When I contacted them, they told me leaks were due to the drainage system, not poor installation. I have had many experts in the roofing business that state that leaks are not due to the drainage system but by poor engerinring and not correctly installing the solar panels (they should not have been directly drilled into the roof and installed right next to the drain). In my attempts to resolve issues during an entire year and a half, I have called and have been ignored, and my calls get sent to voice mail. I have attempted to call and resolve the issues with the parent company and finally was able to get a callback. I was informed they would not come to assess the damage unless I paid an additional $350 fee—the company had already written off the damage as my problem. I had my insurance company and four separate contractors come to assess the roof; they sent out an expert to evaluate the roof, and it was deemed by the insurance company as well as the four contractors that the company was negligent and the panels were not installed properly. The company continued to disagree and did not attempt to correct the issues. They continued to push me to pay the $350 fee to have someone come to assess the roof; I was told that since they had already written off the roof as not their problem, I would be wasting my money. I even had a Kassleman solar sight asser and roofer state that they do not install solar panels the same method that was utilized on my roof—leading me to believe this method was not appropriate for most roofs. I had no choice but to replace my entire roof due to the extensive damage from installing solar panels. It would be between 9-10 thousand dollars for them to re-install the panels properly and use the ballard system, which should have been installed in the first place. When scheduling for the panels to be removed so I could have new roofing installed, they prioritized new customers over re-installing panels, leading to more damage to my roof while I waited for availability. In spring 2022, I could have the company remove the panels with a promise from the company that they would adequately re-install the solar panels within 3-4 weeks. The panels are still off; it has been three months without my panels re-installed. I continue to be ignored when I call back with no resolution. So I now total $2100 from the new roof. $2800 for the company to take the solar panels off, and now my panels are in my yard, not producing any energy as I pay more for my energy. I would not recommend Kasselman solars. Additionally, I was told I would have to hire for engineering outside the company costing $800-1500.