• Keenwalk

Keenwalk

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Overview

Keenwalk has a rating of 1.22 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Keenwalk most frequently mention plastic bag, ankle boots, and poor quality problems. Keenwalk ranks 747th among Shoes sites.

  • Service
    43
  • Value
    45
  • Shipping
    40
  • Returns
    41
  • Quality
    45
78
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Got a pair of terrible quality boots stuffed in a plastic bag.
How would you rate Keenwalk?
Top Positive Review

“Good customer service”

Hellen B.
1/14/21

I have looking for a pair of comfortable shoes for a long time. To save myself from the hassel of disease currently, I decided to shop online and suddenly saw Keenwalk ads on Fb. When I see their size chart, it's a little bit different from my normal size, so I left a note when made an order. They contacted me immediately through both email and phone. Thanks for their advice, I finally choose my fitting size and so happy with them, I recommend my friends and my family as well to buy more from them.

Top Critical Review

“Wrong size, sub par quality, save yourself the hassle trying to get your money back”

Brenda C.
9/27/22

Sent 2 different sized boots, told me I received correct size. Sub par quality. Have fun trying to get a refund

Reviews (187)

Rating

Timeframe

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Reviews that mention popular keywords

plastic bag (26)
Thumbnail of user christinep849
1 review
2 helpful votes
May 7th, 2021

I purchased a pair of lace-up boots from the site because the photo looked good and there was a significant price reduction. The shoes that arrived were made of poor materials, lousy craftsmanship and reeked of toxic glues. I was told I couldn't get a refund but could exchange them. The catch: I would have to ship the shoes to China for a cost of $30.00 in order to get the exchange! AARP has included companies like this in their list of scams.

Thumbnail of user ellent109
1 review
18 helpful votes
October 13th, 2020

Advertise premium leather ankle boots w/foot support. Free shipping, no risk, return as long as within 10 days. You have to pay return shipping. Shoes shipped from US. no phone # on site, does not say returns to mail to china. Arrived in plastic bag. Were poor quality leather, lack of workmanship, sewing together of leather edges was uneven, pouched and crooked. Shoe laces not leather, orange cloth, boot tan, foot bottom unformed rubber no support.

Thumbnail of user anns1010
1 review
1 helpful vote
September 15th, 2021
Verified purchase

I ordered sandals and they arrived one month later. Two problems: very poor quality and way too small. Turns out they were dropped shipped from China. They must have different sizing standards there because these were not even close in size. Returns must be made to China and take up to 90 days to process. They can, however, give me a 10% rebate immediately if I will keep the too-small sandals. Don't be taken in! Do not order from this outfit. I would give them ZERO stars if I could.

Tip for consumers:
Do not do business with this company. They are not trustworthy. Try Zappos shoes instead!

Products used:
I was unable to use the sandals because they are too small. I will donate them.

Thumbnail of user alisons249
1 review
4 helpful votes
May 21st, 2021

I thought this was a store that sold Keen shoes. They are not, they are a company from China that shops strong toxic smelling hard plastic soled, man made fake leather upper shoes. When you try to return, you get replies "others liked them, what is wrong. Then when pushed they say you can return them to China, that costs more than the shoes cost. I'm taking it up with my credit card company. Very poor business practices. BEWARE!

Products used:
I will not wear these shoes. poor quality, You have to return to China! for any possible refund!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathyh719
1 review
0 helpful votes
January 14th, 2021

I have looking for a pair of comfortable shoes for a long time. To save myself from the hassel of disease currently, I decided to shop online and suddenly saw Keenwalk ads on Fb. When I see their size chart, it's a little bit different from my normal size, so I left a note when made an order. They contacted me immediately through both email and phone. Thanks for their advice, I finally choose my fitting size and so happy with them, I recommend my friends and my family as well to buy more from them.

Products used:
shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user catherineh576
1 review
3 helpful votes
June 29th, 2021

Do not fall for this website! This is a scam! They send you shoes that you order, but no receipt. If they do not fit, they tell you to mail them back to China and then they might pay you back. However, the mailing fee will be more than the double the cost of the shoes, so you should just keep them! This is all communicated by email and you cannot talk to a person. I have shoes that don't fit and no way to return them!

Tip for consumers:
Would have helped to know that you couldn’t return product or exchange it in the USA!

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisah2528
1 review
0 helpful votes
October 22nd, 2021

Ordered a pair of shoes. Could not believe how cheap they looked. They weren't as advertised-color wrong, no arch support. They were so bad I didn't even try them on. Wanted to return but the shipping cost is double what the shoes cost-$104. They have to be returned to China if you want a refund. What a rip off! Never buy from this company! This notice will be posted on my social media accounts!

Thumbnail of user kurtzc
7 reviews
0 helpful votes
May 18th, 2021

Ordered boots for walking but transformed them into boots for garden, slightly differed from what I ordered but i am not angry, it's ok. Thanks for a quick shipping

Tip for consumers:
look for a quality item

Products used:
boots

Service
Value
Shipping
Quality
Thumbnail of user kayee11
1 review
12 helpful votes
October 30th, 2020

I ordered a pair of short boots advertised as being leather. When I received them they were obviously not real leather and looked cheap even at $70. I was told they could only be returned if I received the wrong item or were damaged even though their return policy said anything could be returned for a full refund within 10 days. They have no phone contact with customers - only email. Do not waste your time with this company.

Thumbnail of user ls568
1 review
2 helpful votes
August 2nd, 2021

Do not do business with this company. These shoes look like they came out of a drugstore and would be in the sale bin for $3.99. When I told them I wanted to return for a refund, they said to ship to China which will cost me more than I paid for them. This is bait and switch, mail fraud, and dishonest business practices all rolled into one. Do not do business with this company

Tip for consumers:
Do not buy anything from this company

Products used:
Shoes - horrible craftsmanship. Cheap. Extremely overpriced. I was ripped off.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyb2047
1 review
1 helpful vote
June 14th, 2021

I ordered some cute sandals that looked great in the picture and were inexpensive. When they finally arrived, the quality was terrible: plastic instead of leather, smelled disgusting, much too wide, cheap looking. Like others, I was told I must pay full shipping--back to China! I wish I had read the reviews before purchasing! I will also try to post a review to other consumer sites. No one should get stuck with this scam!

Tip for consumers:
Do NOT buy from this company. Scam and poor quality.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user joanm793
1 review
0 helpful votes
December 18th, 2021

I was not happy with the fit and quality of the two pair of sandals I purchased from Keenwalk's website. I was sent an email telling me where to return the shoes, which I did by the US Postal Service. I sent a copy of the receipt of shipment. In September I emailed the company and was told my shoes had not arrived yet, on December 18 I once again requested my refund. I was told my package had not arrived yet and that my tracking number had expired. These people are dishonest. DO NOT USE WEBSITE;

Tip for consumers:
Photo does not look like the real deal. Also, the shoes were shipped in a small pink envelope. I stuffed the shoes back in the same envelope and returned them to CHINA. BTW, the website did not mention I was ordering from China and delivery would take several weeks.

Products used:
Returned both pair of shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathyp677
1 review
1 helpful vote
October 2nd, 2020

Hard But Finally I able to send this garbage back I ordered thee shirts size 3X. I received three shirts with a 3X label in the color. There were actually small. The sleeves came just past my elbow and the front was way too small. I wrote asking for a refund. After three emails to the company I am extremely dissatisfied with the items I ordered. Not to mention. I went online to request Refund order but the request would not process. Tried contacting the merchant they gave me their customer service helpline number which was+1((8 five zero six three two zero nine eight zero))when my line was connected they helped me some with instructions so that i can return there garbage back and initiated my money to me, at first I thought whether they will really help me or it's a scam but after I confirmed with my bank I was relaxed as I have really received my refund from

Thumbnail of user laural949
1 review
17 helpful votes
October 5th, 2020

BEWARE! Total junk product. Cheap fake leather, rubber and glue. Not even cut straight. Not at all as advertised and NO refunds for misrepresentation or dissatisfaction. Garbage company. 68.00 for ankle boots (supposedly on sale!) worth maybe 20.00 now will be a charitable donation as these go straight to homeless shelter. At least I expect they will be better than nothing and not a total waste.

Thumbnail of user annr525
1 review
2 helpful votes
June 15th, 2021

Guess I wish I had seen this site before I ordered from KeenWalk. For being called 'orthopedic' shoes, they have no support. The heel cup will not stay on my foot when I walk. It flips over and I end up walking on the outside of the shoe. I discussed a refund with them, but I have to pay shipping to return them to China, which is almost as much as I paid for the shoes. Guess I'll throw them away.

Tip for consumers:
Don't bother.

Service
Value
Shipping
Returns
Quality
Thumbnail of user colleenm410
1 review
0 helpful votes
June 25th, 2021

I ordered the bunion correcting sandals. I just received them. They came in a small envelope... no packing/shipping information was included. They are VERY cheaply made! They are way too wide with no way to adjust the straps. They look nothing like the advertisement. I'm embarrassed that I was 'taken'! DO NOT BUY! (They are heading straight to the trashcan!)

Value
Shipping
Returns
Quality
Thumbnail of user allisonj102
1 review
4 helpful votes
October 12th, 2020

Deceiving Company... I ordered the Waterproof Boot's. They had a White Scratch on the rt. Boot's. The color was not as the Picture showed, and they were to small. I have Emailed MARY ANN many many time's. I got one Response saying that my Email's went into SPAM. I don't think so! They have NOT answered my Email's. SO. They are SCAMMING AMERICAN"S. And will NOT REFUND You MONEY. They have PADDED themselves with their TERM OF SERVICE... This is more than a SCAM... This is Down Right Criminal... So... anyone reading this. DON'T BUY FROM THESE CROOK'S... SECOND. COMPLAIN WITH THE BETTER BUSINESS BUREAU... THE BBB... THEY DON'T EVEN PUT A ADDRESS OUT. OR A NUMBER... RED FLAG'S

Thumbnail of user laurag935
1 review
1 helpful vote
January 21st, 2021
Verified purchase

I so wish I had checked out this website before purchasing what I thought were high-quality vegan leather boots from this company. My camera isn't working, but it's the same pair of boots I see others have recently reviewed. They were very good with their communications about delivery and even trying to work with me on a return, but in the end, they said I had to return them to China for a full refund, which cost half as much as the boots, which shipped from CA. I paid nearly $70 for these boots. If I'd seen them in person, I wouldn't have even paid $5 for them the quality is so bad.

Tip for consumers:
The quality is extremely poor and returns have to go to China, which is costly. I'm sure their ploy is to get you to buy the item knowing you will want to return it, and then depending on the likelihood that you will not want to pay for the shipping and just keep it.

Products used:
Premium Waterproof Ankle 2020 Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user brendac273
2 reviews
10 helpful votes
September 27th, 2022

Sent 2 different sized boots, told me I received correct size. Sub par quality. Have fun trying to get a refund

Tip for consumers:
Scam company!! Sent wrong size, assured me they sent me the right size, did not want to pay to have them shipped back. Keenwalk.net will show you their reviews. 1.22 stars out of 5. Terrible company! I've read several people did not get a refund, but I stayed with it and luckily went through Pay Pal. I think the company is getting flagged by Pay Pal, which is good because then you won't have to go through what I just had to.

Products used:
None, was sent 2 different sized boots. Ordered a size 9 and family member wears a 10 1/2 and they fit her. One a bit bigger than the other. Very hard time getting a refund, but Pay Pal ended up paying the exorbitant return shipping, so I get a full refund and shipping paid for. BUYER BEWARE!!! Go to Keenwalk.net and read their 1.22 stars out of 5 reviews. Scam company!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathlnc
1 review
0 helpful votes
January 14th, 2021

I have looking for a pair of comfortable shoes for a long time. To save myself from the hassel of disease currently, I decided to shop online and suddenly saw Keenwalk ads on Fb. When I see their size chart, it's a little different from my normal size, so I left a note when made an order. They contacted me immediately through both email and phone. Thanks for their advice, I finally choose my fitting size and so happy with them, I recommend my friends and my family as well to buy more from them.

Thumbnail of user roses476
1 review
0 helpful votes
August 21st, 2021

The shoes I received were junk. Made cheap and the add states flexible, what a joke. When you complain they tell you to send them back to China at your expense, so you keep the junky shoes and throw them away. I notified them after I placed myself and order because I made the mistake of not looking at the internet reviews, and they argued that they were a legitimate company! SCAM! SCAM! Do not purchase!

Tip for consumers:
That it is a scam. Garbage shoes, cheaply made. I paid 48.00 for a pair of shoes that I could buy at a dollar store for 5.00 the most

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user deborahg718
2 reviews
10 helpful votes
October 30th, 2020

Purchased this fm FB... MISTAKE! The bottoms are glued on, leather super thin something lol lol, color was not as advertised, looked a mustard color, additionally they shipped them in a plastic bag which caused crease in the right shoe... and found these exact shoes on Amazon for $30... they are not even worth $30... unlike their claim that they were $160 boots... I contacted my bank and provided documents they are investigating for fraud.

Thumbnail of user marciah261
1 review
0 helpful votes
May 31st, 2021

I can't get ahold of anyone to inquire how to send 2 pairs of shoes back. Their website works only part time, so am unable to contact them. The leather shoes I ordered, are made of PAPER and smell like they sprayed leather aroma on them. The sizes are way too small for my feet. I'm too embarrassed by ordering this crap to even donate to the homeless. Avoid this business. They will rip you off. 1 star is too good for them.

Tip for consumers:
Avoid them

Products used:
shoes

Thumbnail of user annb1144
1 review
0 helpful votes
November 10th, 2021
Verified purchase

After 2 months, a delivery notice stated my order was delivered to my mailbox, or "near my mailbox.". I never received my order and no reply from "customer service". This company is not affiliated with KEEN Shoes. Total rip off but a cheap lesson.

Thumbnail of user janices487
1 review
0 helpful votes
January 4th, 2021
Verified purchase

The pictures of the ankle boot are beautiful, appear to be quality leather. DON'T BE FOOLED! They are made of crummy plastic and don't actually look nearly as good. Very disappointing for $67 dollars - would expect to pay $15 for that quality. They also don't want to give money back - only exchange for size or partial credit.

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