Keurig

My original Keuring lasted 12 years before it started making strange noises. I bought a new one which lasted about two months, so I upgraded to the Keurig Classic ($199.99). This one lasted about 9 months and suddenly started spitting water onto the counter when the maker was plugged in but power was OFF. From that time on the power button did not work. Totally useless. Loved my original,but will never buy another piece of junk again. I suspect the Original owners have sold to yet another third world country. Shame on you!

After trying to get the chat person to help, they referred me to call customer service. After waiting for 20 minutes, a recorded voice came on and asked me my name. I answered. No response. Same auto voice, I answered, no response. Happened 5 times. Then I was told because there was no response it was hanging up. I HATE THIS COMPANY BEYOND WORDS! I WILL FINISH THE COFFEE I HAVE AND TRASH THE BREWER. THEN MOVE TO NESPRESSO OR ANYONE, ANY COMPANY, ANYTHING BUT KEURIG. Unbelievable incompetent -- and that's JUST the customer service complaint. I could go on...but you get the point. AVOID THIS COMPANY AT THE RISK OF YOUR SANITY.

I have the most basic version available. Put water in the tank, put your pod in, press start
No, it's a way more complicated than that. By the time you figure it out, there's grounds all over your counter and you're late for work. Just no. A coffee maker is much more simple and tastes way better. Don't waste your money.

I purchased the Keurig Duo Plus a few days ago for $ 149.99 and saw it for $114.99 on Keurig web site. I called to get the difference in price but the company would only give me the difference if I boxed up the old one and sent it back and purchase a new one for that price. They want to make it inconvenient as possible so you won't do it. They could just credit your card but won't. Stay away from this company they keep playing with the prices. Bad business My first and last Keurig. User's recommendation: Look for something else

I called to get a return code for a product I purchased that was incorrect. I have called 3 times and I continue to get that my claim needs to be escalated. Escalated for what? I need a return code for a refund! I've already purchased the correct product from you. This doesn't seem correct. I'm currently on the phone for 16 mins. Waiting for someone else to help me. This is ridiculous and I will never purchase from this company again! Your reps are so bad and they can't seem to resolve anything. I was told I should get an email in 3 days and have received nothing. Shame on you!

I would highly discourage anyone from purchasing this product as after having 2 replacements ( total of 3) in less than 1year the last one only lasting 1 month it is not worth the cost. My Mr. Coffee is by far more reliable

I have had at least 6 different keurig coffee makers and each one is as bad as the first. Actually the first one was probably the best. My latest one was the smart coffee maker. After the first descaling, it started telling me to add water when the water was full. This has happened more times than I can tell you and each time early in the morning when I'm getting ready for work. I give these pots one year of lifetime at the most and then they are absolute garbage.

I was sent this duo machine for a birthday gift and it quit on both sides at one time I called and was on hold over a hour and then can't understand a dang thing and then emailed pics and everything they want and was told sorry can't replace picture wasn't clear or the letter they asked me to write and take pictures in front of machine was wrong they act like I get paid to do there job just send me a new one and I could have sent this junk back y'all are wrong on so many levels that if it was my company at least people would get a refurbished one or a coupon or something it hit the trash after sitting on my counter for two weeks arguing with you and I bought a $10 pot from a small company good luck in future because I sure tell everyone not to buy your junk

I was a customer of Keurig for a couple of years for their Chai Tea. I ordered thru their website every 4 weeks. The Chai tea is now a flavorless tea. I tried it on two different Keurig machines and it is definitely the tea. I had 3 boxes left from my shipment and when I called Keurig, they told me they don't take returns of their products but offered me a $50 coupon. I told her I wanted to cancel my auto delivery of future shipments of the tea and I was told they cancelled the auto delivery for me. They didn't end up cancelling the delivery and they never sent me a coupon. I did just end up with another 4 boxes of tea. I was told again that the auto delivery was cancelled but that they don't take product back and will not refund my money. What a crappy company. Customer satisfaction is obviously not important to Keurig. I'll find my tea and coffee elsewhere.

We purchased a new K-Supreme plus on Oct 24th 2023. On Nov 26 2023 it. I contacted Keurig for help and was told it was past the warranty period. We had the maker 32 days. All they offered was a 20% discount and free shipping. I threw it away and will not purchase another keurig. It was supposed to be a good coffee maker. I don't think so.

Upon receipt of 4 damaged boxes - please be advised, that the process to remedy the situation is worse than childbirth. Thirty-eight minutes of looking for codes on the side of the cup, codes for the brewer, and 999 questions later...instructions are to repackage it, send it back with a label you will receive from the shipper in 1-3 business days so that they can validate the loss. Then, they will reship coffee. It looks like that's 2 weeks without coffee unless I purchase elsewhere. To this I will do and discontinue my auto-ship that I've used for over 10 years.

Worst costumer service if you want to return something. Horrible coffee quality
I bought a keurig machine and a Nespresso machine
To try out we all agreed that Nespresso is a better quality so we decided to keep the machine and return the keurig (the coffee tastes as it is watered down and old coffee, we tried 3 different flavors). They don't issue return label it cost $50 dollars to return a $100 machine. Worst service don't buy on their company website not worth it

I bought a keurig coffee maker about 6 months ago for my office and the water pump has gone out. Keurig said the would replace it so i took pic and emailed them they just keep giving me the run around. Then the people you talk to cant even hardly speak English you have to keep having to spell out words for them. I will never buy another Keurig in my life. I will be taking the out of all the businesses that I own and my home back to a coffee pot.

Do yourself a favor and buy a French press. Keurig do not last, coffee is the worse and their customer service is the pits!

I have owned 3 Keurigs. The first one I inherited from my mother who died 5 years ago and it is still working. I used it for a while and then boxed it up to take with me when I travel sometimes. The second one was even better, but I eventually gave it to my daughter and bought an even better one. The third time I purchased a Keurig K-Express Essentials in May 2023. It worked great until November 2023, when it stopped workiing, so I called Keurig at *******739. They ran me through some trouble-shooting and, when they decided it wasn't going to work, told me they would replace it. I had registered it with Keurig when I purchased it, so all I had to do was send them a copy of my proof of purchase, a photo of the serial number, and a photo of the coffee maker with a note identifying me (per their emailed instructions). The replacement was sent to me 2 days later. They were so nice, and the new one works fine.

This is the 3rd one that Keurig replaced. I see many reviews that have the same issue. Keurig response is always the same. We're sorry contact customer service. The single Keurig K Cup has an ongoing issue. Unit cost $169.00 and is Junk.

Bought my keurig 2.0 last year before Christmas. Shorted out today 12-16 23. Tripped and broke my ground fault receptacle. Nothing like paying another 200 bucks because of a piece of crap coffee maker. Will absolutely never buy a piece of crap from keurig again. Buy American not this crap.

This is the second one we have purchased. Neither one lasted very long. Does make good coffee, but not worth the money. Last one we bought lasted a year. SAVE YOUR MONEY!

I had two keurigs in last two years, both the top most expensive ones ~$250. Both died in less than an year. Inside of the first one something exploded inside and water came out from the bottom. The second one start making hissing sound inside, then vapor came from holes of the device and it shut down permanently.
Quality of modern keurigs is absolute terrible, this expensive piece of garbage cannot last even an year. Will never buy anything from keurig anymore in my life.

After a year I turn over the unit to clean my miniplus and never turn again, I call customer service, after 34 minutes of back connection poor english and poor customer service the told me it had warranty and 5 minutes later that I didn't, this is my second unit going bad after it is turn over.
Would not recommend this product or company

Wife called *******739 Keurig.com to get reimbursed for bad peets k pods 45 min and 45 questions later
We MIGHT receive reimbursement. Horrible experience. Person on phone had to be in another country. Language problems. I cant help to think they paid her 5 times the amount of the cost of the one small box of k cups. 45 QUESTIONS-NO KIDDING (UPC code on box************** -As proof of purchase)

Please think twice when purchasing a Keurig coffee maker. I purchased a K-Supreme Plus SMART and after 3 1/2 months, I was descaling the machine with the recommended Keurig descaling solution and it began to smoke and all power stopped. I was concerned about a possible fire. They stated when I contacted them, that they were going to send me a new one and then said that they could not accept the requested information I sent them to prove my ownership. I would have to send my coffee maker back for their evaluation and then they would make a decision. I would be without a coffee maker for a long time and no guarantee that they would even replace it.

I RECOMMEND NOT TO BUY A KEURIG! I am concerned about the possible fire it could have caused me while cleaning it. They DO NOT want to stand behind their product.

I IMMEDIATELY ORDERED A NEW NINJA COFFEE MAKER AT MY EXPENSE!

I hate my Keurig supreme, stupid thing always says descale, even after buying their solution it doesn't work like it used to. Our old Keurig was good, but now it seems they have worked in planned obsolescence. I hate companies like that