Kicks Crew

1. They are not a legit manufacturer but a re-seller who charges up to 40% more than what you can buy these for from a legit seller.
2. They make exchanges and returns hell. They assume you wear the shoes and make you send many pics of the shoes and the box!
They make you pay for shipping both ways and then if you want to exchange they will charge you shipping again + a % 15 fee for the total cost. They insist you agreed on this.
3. The shipping is slow even though it may only be a state away.

Be sure there is no chance you will need a return. Their full return policy is 15% restock on entire total price (includes shipping & tax) + $20 for return label + non refundable $35 shipping. In the end it would have cost me $100 just to return 1 pair of shoes! Not to mention it took me 2 weeks to get them. You have 7 days to return (with hefty fee). This is why people default to bigger companies like Amazon and other. I feel bad for smaller businesses but this is why I will never shop here again. Crazy $$ return policy won't bring me back.

Contacted them within 15 minutes of placing an order to try and change the color of the same style sneakers for my niece because my mom made a mistake. They held on to the shoes and my money and we're going to charge me 15% just to change the color of the order and $30 in shipping charges. I hope they go out of business immediately. I should have stopped payment

We are having very disappointing experience with this platform. We ordered the shoes 2 weeks ago and till now we didn't get any fit back about the date of delivery. I sent cancelation request three times and there is no answer. This is totally disrespectful service. Looks like frauds l!

They're "processing" takes way too long. When it's done it goes through "quality control" then "processed" again. This company is from Hong Kong. They're outsourced company who are very overpriced and make you wait weeks. Definitely do not recommend at ALL. They're custom service is non existent.

You place an order, thinking you snagged a good deal, then two days later you get an email saying order canceled. These dumbasses canceled my order and realized they listed the price "too low" for their likings and then relisted my shoes for $50 more. Such a scam and waste of time. You're better off shopping at actual legitimate companies.

Weeks have passed and I don't have my shoes still. Tracking shows them coming from China. So honestly - chances are that they're fake.

I feel compelled to share my recent experience with Kicks Crew. A few years ago, I purchased a pair of Nike sneakers that were not only stylish but also highly durable. I wore them daily for two years before they showed any signs of wear. Given this history, I was excited to repurchase the same model.

However, my experience this time was vastly different. After only wearing them 6-7 times to the gym and once or twice outdoors, I noticed the soles of both shoes beginning to deteriorate. Considering it had been only 14 days since I received them, I reached out to Kicks Crew's customer service, hoping for a resolution, especially since the shoes were a $200 investment. To my disappointment, I was informed that I did not qualify for a return or exchange.

Based on this experience, I question the authenticity of the sneakers, especially since my previous pair from another vendor had such longevity. I would advise potential buyers to be cautious and consider purchasing directly from official sellers, such as Nike, who likely offer more robust customer support.

I was really skeptical of this website after reading so many reviews saying that processing took too long and so many people had to request refunds. Thankfully, the shoes I ordered arrived in about a week. The only thing I will say is that it was very expensive and I probably could've gotten them cheaper from another reseller. I think the reason why some shoes take so long to deliver is not a flaw on behalf of Kicks Crew, but the resellers which they are affiliated with. Fast and easy purchase and I'm very satisfied.

If I can give zero stars I would. I ordered a pair of shoes from Kickscrew back in August that I never received. I paid $299.21 dollars for nothing and I can't even receive a full refund. My package was lost by UPS. I initially thought the blame was on UPS so I filed a claim and waited 2 months to receive update that my claim was paid. There was no payment on my accounts. I even waited 10 business days for payment to reflect, still nothing. I contacted UPS only to be informed that the claim payment was paid out to the sender which is Kickscrew, 10 days ago. Kickscrew never notified me so I contacted customer service. With no explanation whatsoever I was refunded $200.64, $99 dollars short of my original payment. It is amazing how a business that gives zero fs about their clients can sustain

This place is the worst! I ordered a month ago to have in time for Christmas. I have reached out
Multiple times and keep getting the same canned message. Now they marked as shipped but no tracking number so I think they are just trying to shut me up. I doubt I will have this before Christmas if I ever get them at all

Don't order from this place!

Absolute con. These are not a typical retailer. They are a reseller based overseas. What ever you think you're paying for your shoes, add a whopping delivery cost AND import duty.
None of this was disclosed when purchasing the items which took a month to come.
I thought I was buying a £126 pair of shoes as a Christmas present which ended up costing £230 and arriving in January.
Yes, this information is in their terms and FAQ's but that doesn't help the giddy customer who thinks they're just buying from a typical reseller. Be transparent at the point of purchase!
I feel completely ripped off and had I waited, could have got what I needed off the high street.
For the lack of transparency, I'll never use or recommend this company.

TLDR: Shoe price $89, shipping $69, hidden import fee $45 upon delivery, terrible customer service.

My recent experience with KicksCrew has left me thoroughly disappointed and frustrated. What initially seemed like a promising online shopping venture turned into a nightmare of hidden fees, unreasonable wait times, and atrocious customer service policies.

First, shipping is $69 which is utterly absurd but I decided to proceed as I had a coupon code for the site. Adding insult to injury, there was also an import fee of $45 slapped onto my order, only after my item had been shipped. These exorbitant fees were not disclosed upfront, leaving me feeling deceived and taken advantage of.

But the disappointment didn't end there. Upon receiving my order, I found that the items were not as expected. Hoping to return them, I was hit with yet another blow – a 15% return fee. So, if I wanted to return, my $89 shoes, I would need to pay shipping + return fee + import tax myself ($69 + $13.35 + $45) - all for getting nothing.

In summary, my experience with KicksCrew has been nothing short of a disaster. From the exorbitant shipping and import fees to the lengthy wait times and unreasonable return policies, it's clear that this company has no respect for its customers. I strongly advise against shopping here and will be taking my business elsewhere in the future.

Overall a horrible experience. I purchased a pair of shoes from Kickscrew and they charged $35 delivery. Then they took 2.5 weeks to even ship it and used DHL which is probably the slowest delivery company. Product arrived, looked worn and I submitted a request to return the item. It took 7 days to even get a reply and this is what I have been told: I wont get my original shipping cost back (understandable) AND they charge $20 for a return label and a 15% return fee. So returning them is effectively pointless. My advice - never order from this company.

Be aware that if your shoes needs to be returned ( in our case size issue!) you will be spending 15% of TOTAL TRANSACTION ( not only shoe price), original shipping non refundable ( that's understandable) Plus you will be asked to pay additional shipping $$ for return!
This is email we recived: ( we send request for return instructions the same day package was recived:
"Thank you for contacting KICKS
CREW.
We are here to assist you with the
Return, please note our return
Policy below:
Return requests will only be
Accepted within seven days of the
Delivery date
There will be a return charge
Which is 15% of the total
Transaction payment
The original shipping fee is non-
Refundable.
A return postage of USD $20 will
Be incurred for the refund."
In our case the math is:
Subtotal
$125.00
Shipping
$35.00
Taxes
$16.40
Total
UsD $176.40
So we have to say goodbye for $81.25!
Crazy! Be aware!
I don't even wanna think how much exchange will cost.

I had my delivery stolen because Kickscrew delivery person left the package exposed to the street, even though there was a clear sign directing them otherwise. When contacted, Kickscrew said I should deal with the police.

They are a scam 100%. They don t refund you, they just copy paste then same email over and over. Stay away

I ordered a pair of 9060 new balances they cost 242.00 plus 35.00 shipping. When I received them they were dented up in the front of one sneaker and the stitching was off only on one shoe. I asked for a refund and they told me they are not responsible for the way the manufacturer made the sneaker and offered me $20. I advised I want a refund or I will escalate this. They then advised they would look further into resolving this and that was 5/16/23 and no response following. Take it from me DO NOT ORDER FROM THEM! I learned my lesson :(

Sent me the wrong shoes. Sent them back with their label and tracking number. I had to call them after no contact a month later and they said it arrived back. A month later no contact I called them again. They said the shoes actually didn't arrive And asked for me to prove they received them. I said that's THEIR JOB. I used their tracking and I have it recorded THEM Saying it arrived. Another 2 mo the and half of excuses claiming it never arrived. I contacted my bank to do a claim. I called them to tell them I was doing this. "Magically" two days later they "found them" and issued the refund themselves. Despite saying they'd pay for the tariff (which I recorded) they changed and said no. Seemed to be trying to run out the clock on the time frame I could issue a claim with my bank and think if they can be as inconvenient as possible people just won't bother with the hassel

The worst online shopping experience I've ever had. Charged $70 for shipping - no review order page. To cancel my order minutes after shipping (when they had not had a moment to pick or pack anything) would have been basically the same amount. I do not recommend.

Should've known better the price was too low. Felt untrustworthy - should trust that it is. Came weeks after they were promised, and then I was only refunded half my $ - claiming outrageous shipping - TeRRIBLE COMPANY DONT WASTE YOUR MONEY

Not only did they cancel my order, but they have also put the item back online for double the price. This is the proof. Nover buy from them. They are a Chinese company and they are cheats. Thank you for shopping at KICKS CREW.

We are sorry to inform you that the item in your order did not pass our verification process and therefore we are unable to ship your order as it is the last pair and we are not able to find a replacement item.

Your order has been canceled and fully refunded. Please do allow 3-5 business days for fund to reflect on your account.

Thank you and we look forward to welcoming you again.

Best regards,
Vivian L. | Customer Experience Specialist
Customer Service Working Hours: Monday to Friday 9:30 am to 10:30 pm EST

BEWARE! They took payment for shoes they did not have and now will not refund me. Have been attempting to get refund for weeks on end and keep receiving 1 line reply's and dodging. Please do not put yourself through the same heartache.