Kidult-online

I was looking for an inexpensive smartphone to be given as a Christmas gift. I settled on a Xiaomi Redmi Note 7. It's really a great phone for the price. Everywhere I looked it was selling for £160 to £200. kidult-online.com was selling it for £108.80 delivered to my door. Sounded too good to be true, but they accept PayPal and if there were any problems I would be able to get my money back. They claimed 3-5 days delivery from Hong Kong. I got an email that it had been shipped and a Royal Mail tracking number. The number appeared to be no good as Royal Mail said it couldn't find it in the system for the first six days. Come to find out, they ship it from HK to UK by DHL and then RM makes the final delivery. Day six RM shows the package. And I received it on day 7. So here's what I got... First, the phone came in shrink wrap. Xiaomi doesn't shrink wrap their phones. The sim removal tool, literature, and warranty paperwork were not in the box. It also shipped with the charger and a UK adapter. The phone seemed to be okay and works fine. Can't beat the price and shipping time was okay, even though it was a couple days late. I'll chalk that up to the holidays. EDIT: So after noticing the Chinese text scattered everywhere in the operating system, I looked a little closer and discovered the phone is NOT a global version phone, but a Chinese version, thus the lower price. It only had half the storage as well! They advertised and sold it to me as a Global version (see the receipt attached), but it's the Chinese version. It doesn't support all of the mobile bands for global use, so it doesn't work with all of the mobile carriers where I live. I also went to Xiaomi's website to authenticate the phone by it's serial number and it is, in fact, the Chinese version of the phone... FRAUD! See the attached capture from Xiaomi's website. Time to open a case with PayPal! I contacted these people and explained the problem. They seemed to be very apologetic and sent me a shipping label to return the phone. I sent the phone back and it was received by them on January 8th. That was the last I heard from them. They stopped answering my emails and have not refunded me so much as a penny. I opened a case with PayPal on the 15th and they have ignored that as well. So it's time to make the dispute a claim and see if PayPal will refund me. They have both the phone and my money, something has to be done at this point. EDIT: Paypal closed the case in my favour. Apparently the company refused to respond to Paypal, so Paypal closed the case and send my money back. The nice thing is I originally purchased the phone with GBP which was converted to USD and sent to Kidult-online. Since then, the exchange rate has changed and if the original USD amount were converted back at todays rates, I would have lost almost 10% of my money. Paypal refunded the exact amout I paid at the original exchange rate. Kudos to Paypal.