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Kincaid Furniture has a rating of 2 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Kincaid Furniture ranks 586th among Furniture sites.
Purchased 5 years ago for home lived in only 6 months year. Have about 50 emails regarding welting unraveling and worn spots starting weeks after delivery. I live by myself and do not have pets; yet Kincaid blame both for what is just poor quality. I am medium stature but cushions wrinkle and worse cannot rotate. Each cushion fits only certain spot! Decorator told me when I got sofa it would not last 5 years!
Purchased a Kincaid sectional a few years ago. Soon after purchase, I noticed a divot in the 1/4 round part of the sectional. The frame appears to be missing springs in the front or perhaps just be a defective design. As a result of the concave frame, the cushion has ripples and has become concave as well. I showed it to my interior designer and another furniture expert and they said it was defective. I filed a claim with Hickory Park furniture, the store from where I purchased it, and Kincaid, but they claimed that there is nothing wrong with it. On a minor note, I recently discovered the stitching coming undone on one of the cushions! I love the other parts of the sectional but am so disappointed with the overall look and feel of the quarter round.
Tip for consumers:
I purchased the sectional from a store out of state who did not support my claim against the manufacturer, Kincaid. I have heard that some reputable furniture stores provide warranties for this type of defective workmanship.
I'm very unhappy with this bedroom set. Mainly because the wood is so soft that it dents and nicks when you look at it! Additionally the drawers are not very deep. Meaning from bottom to top. Not back to front.
I has purchased the protection plan but they would not over the dents because I did not call right away. I waited a month. Also one of the nightstands that has a slide out shelf is dragging on one side.
For the amount of money we spent on this set I expected 5 star quality.
The bedroom set we bought 35 years ago is superior compared to Kincaid.
I will never buy this brand again. Which this was supposed to be our last set.
Purchased 5 years ago for home lived in only 6 months year. Have about 50 emails regarding welting unraveling and worn spots starting weeks after delivery. I live by myself and do not have pets; yet Kincaid blame both for what is just poor quality. I am medium stature but cushions wrinkle and worse cannot rotate. Each cushion fits only certain spot!
Decorator told me when I got sofa it would not last 5 years!
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