• King

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Overview

King has a rating of 1.91 stars from 56 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about King most frequently mention candy crush, and multiple accounts problems. King ranks 1045th among Games sites.

  • Service
    4
  • Value
    4
  • Shipping
    2
  • Returns
    2
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
2
How would you rate King?
Top Positive Review

“Bubble Witch 2 and many others”

Linda A.
11/5/16

I will not be playing anymore of Kings games as I loose lives given to me by friends, if I leave the game before I have played all of them. They are a gift from friends and I should be able to use them when I chose.

Top Critical Review

“Ads from hell”

Mike R.
11/25/23

To many ads it use to be a great game too play but it's all ads now ready to delete it up to level 7000 app is now garbage

Reviews (56)

Rating

Timeframe

Other

Thumbnail of user miker1988
2 reviews
1 helpful vote
November 25th, 2023

To many ads it use to be a great game too play but it's all ads now ready to delete it up to level 7000 app is now garbage

Thumbnail of user davidg5524
1 review
2 helpful votes
January 4th, 2023

I used to enjoy the candy crush saga and bubble whitch. But now they are so hard to win a single game.

Thumbnail of user siang16
1 review
1 helpful vote
February 28th, 2023

They cheat during game play. If you have a problem with purchasing or game play, they want you to take a screenshot or video of the problem; but you ran out of move and the level is gone. This is with ALL their games. And the purchases are too expensive! They are foreign scamming pieces of $#*!!

Service
Value
Shipping
Returns
Thumbnail of user tatianai1
0 reviews
3 helpful votes
April 7th, 2017

King i such a terrible company, when ever I've had a problem all they do is send you to the forums to look for someone elses questions and answers which aren't even close to mine (which I think is stupid)... king is the first website for me that has terrible customer service...
Hey king.com how about you communicate with your customers properly instead of sending them to your forums which don't help, plus why can only Facebook users post on your forums (I have a king account).

Service
Value
Shipping
Returns
Quality
Thumbnail of user larryh1751
1 review
0 helpful votes
March 11th, 2024

Sirius XM has taken over the game. I watched 6 30 second ads for 1 game. Needles to say I now play RoyalMatch instead of Candy Crush. I was a level 7000 player so I am very familiar with how the game used to be before Sirius ruined it

Thumbnail of user mitchr6
0 reviews
6 helpful votes
October 6th, 2016

It seems King has given up on customer service. The programs keep crashing and wiping out the memory of stock piled bonus items. I had saved up over 60 items on candy crush only to open it up one day and have 1. No response from King, in fact the contact website does not work. It seems when you try to send an email the I am not a robot" feature will not recognize that feature. Great way to not have to field bad press, just don't take emails. Best advise short their stock and wait for them to do themselves in, you will have the last laugh.

Thumbnail of user maryo61
0 reviews
3 helpful votes
July 20th, 2016

There is absolutely nothing fun about a game where for every step you take forward the computer snatches it away from you. Those stupid levels where the "jelly queen" continually robs you of everything you've just accomplished are ridiculous. After spending a week on one level I deleted the game and went on to something else. This was neither fun nor relaxing. It was simply aggravating and frustrating. I know you think you make it this way so that we will give in and buy things to help us pass. However, our experience tells us that the things we buy will only take our money and seldom help us pass anyway. This is my last king game. I would give it zero stars if that was an option.

Thumbnail of user gailp26
0 reviews
3 helpful votes
January 29th, 2016

I recently started playing candy crush saga. This is not my first King game but my least favorite because they hardly give you any lives. When I hit level 35 I had to wait 3 or 4 days for more. I refuse to pay for lives. This game is very frustrating.

Thumbnail of user kellyt55
0 reviews
2 helpful votes
April 29th, 2016

Used this site years ago and since then have moved house, when i went back to king i got in touch with customer services to ask about old account as i could not remeber username, got no response, so i opened a new account and new username,, won over £100 on a £10 deposit and when i cashed in was told they were not paying out as i had old account, they still will not tell me what name i went under, it's an open market out there so this is their loss, there are 1000 of other game site i play on, and enjoy so i'm happy

Thumbnail of user catherynm
0 reviews
4 helpful votes
August 21st, 2016

I have downloaded and played most of the King games. I loved them, and yes they are addictive. However, the last 6 months or so the games crash constantly, many times as I am about to win a level. Why doesn't King fix this problem? I have never purchased anything, and after reading the reviews, I am very glad that I haven't. Ready to get rid of them all!

Thumbnail of user faulknordonald
1 review
0 helpful votes
December 1st, 2023

Game is fun, but there are too many ads. And if you don't connect to Facebook, it's not nearly as fun.

Thumbnail of user joeb184
0 reviews
5 helpful votes
December 14th, 2015

The entire model is designed around trying to maximize their own profit margins, in selling people new lives, booster packs, additional moves. Anytime the luck isn't in one's favor, where it does come down to a matter of luck in the end; you can be assured that like in a casino the house will rig things to maximize the bank's own profits.

You'd be better off buying a game and not dealing with these shenanigans; then dealing with pay 2 win which is designed look free from the outset, but fleece people down the road.

Thumbnail of user sandrap65
0 reviews
3 helpful votes
April 4th, 2016

There are too many levels which are impossible to pass. I used to play for fun and relaxing. Now it's impossible to pass levels. After you get past level 1000 it's not fun anymore. You should give it up now.

Thumbnail of user leighs22
0 reviews
4 helpful votes
January 20th, 2016

Some levels are impossible without paying, the prices have gone through the roof and you always seem to have a few tokens left over. Don't fall into their trap, delete the greedy games!

Thumbnail of user tammyj31
0 reviews
2 helpful votes
March 16th, 2017

I'm tired of playing your games and getting ripped off by no free plays. I'm quitting and telling all of my facebook friends and family to follow me. Just a rip off

Thumbnail of user lesh8
0 reviews
8 helpful votes
November 19th, 2014

I have been a user of king games for years now and so has my wife but not any more. I lost 60 bars of gold I'd paid for because of an error on their part and they have never even bothered to get back in touch to my email I sent their customer services.
This shows they don't care at all about their customers, our loyalty of our hard earned money.

Worst customer service ever

Tip for consumers:
Don't waste your money!

Service
Value
Quality
Thumbnail of user sloanc
0 reviews
5 helpful votes
May 22nd, 2015

Erasing Candy Crush game now. I refuse to connect to facebook or pay for a 'free' game. I'm incredibly disappointed with the update. :(

Thumbnail of user maryk216
1 review
7 helpful votes
January 8th, 2017

I am so irritated with how King is making gamers waste their boosters. About 60-75% of the time I will use one of my boosters to find that King will put it on the board in a way that it is useless. For example, getting a coconut wheel and forcing a player to use it as the first move in a way where you can't clear anything with it. What is the point of saving boosters for harder levels if you are going to force our hands to only be able to use it in a way that is can't help. If I were purchasing these and you did this with most of my boosters I purchased, I would see this as stealing or fraud. It's not like it happens just once on a particular level. I could use 4 boosters one after the other and every time they place the booster in the same way so they get used up without being able to help.
Make the game fair!

Thumbnail of user non139
0 reviews
2 helpful votes
September 17th, 2015

Got 400 level & there was a glitch I after spendIng mucho dinero in trying to surpass levels. And then going back to level 1. Contacted support was nil. Found another game that had higher ratings. Will never play this scam game again

Thumbnail of user valb15
0 reviews
2 helpful votes
July 2nd, 2016

Will never play or purchase anything to do with King games. Useless, good-for-nothing support. Do they even have SUPPORT. Time to post this on social media

Thumbnail of user normb4
0 reviews
5 helpful votes
December 4th, 2015

This has been an on going matter for months, but yesterday was the total blow up, and I quit, went to my credit card co, and got refunded all the money I spent yesterday, I could have taken more but i'm a nice guy. Farm Heros Saga 359, won the game after spending a fortune, and a message comes up"Something went wrong, Please re load. Back to square one all over again, same thing happened after spending more money on that level, I won again, and the same message came back up. Sent them an e mail, not once but four times and still no answer, so I had my belley full of this off shore crap, and gave it all up. I think the part that gets me, is not responding to my mail, that hurts, just thumbing their nose at me and people just like me, what a shame, and to think that this group went public, not with my money. That's it for now. Best Regards to all of you, i'm out. NB

Thumbnail of user joyces11
1 review
10 helpful votes
September 8th, 2013

I was playing Candy Crush got to level 345 and Pet Rescue, level 175, I used up my lives in Candy Crush and took a beak, when I came back to play again, my apps were removed from my iPad! I have spent a lot of money for the extras! I contacted king.com. Asking themto put me back to the levels I was at! No response! Big rip off! Never pay for anything! Pet rescue won't let you advance without paying! I don't do Facebook, so I'm screwed!

Thumbnail of user monab3
0 reviews
4 helpful votes
May 16th, 2015

I finally deleted candy crush soda crush after working the 2 games for 2 weeks and not completing a level always shuffling never good moves you are not even given a chance to move forward without paying to do so. FREE PLAY IS NOT TRUE IT WILL COST YOU $$$$

Thumbnail of user angusm30
0 reviews
3 helpful votes
December 15th, 2015

Be prepared to be conned as i have on many occasions

Thumbnail of user dang30
1 review
5 helpful votes
September 4th, 2013

When you play games you are supposed to win jewels. Been on this site for over 2 years. The last few days I have been playing and noticing that my jewel count is not moving. Reading the reviews from others about losing money I guess this site must be a scam, too bad they are receiving such negative reviews... WILL NOT RENEW MY MEMBERSHIP!

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About the business

King is a leading interactive entertainment company for the mobile world, with people all around the world playing one or more of our games. We have developed more than 200 fun titles, and offer games that are enjoyed all around the world. King is an i...

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