Kitco Metals

Terrible place, i ordered something, plain to see, the order looked correct, i had selected the correct items. When the order arrived a month later it is something cheaper that i have no use for at all and they claim it is what i ordered, Anyone can see it is not, does not match the order but they try to claim it is equivalent. It is an undesirable cheap substitute that does me no good and not at all satisfactory. They had legal troubles in the past and don't appear to have changed. Save yourself and your money, don't go there!

I don't have too much to complain from them besides the fact that they have to follow strange rules and every time I send them money to purchase their product I have to call back and confirm with some questions. It is just annoying and I understand they just have to be in compliance but still...
On an opposite looks like the company is having good background within the gold bugs community and people recommend their vaultchain for gold and silver.

Kitco is fraud they keep your cash frozen for 5-6 weeks with out any valid reason frozen saying they are working on reviewing your account!

I had monies invested in metals w/ Kitco for almost exactly a decade. After making my initial purchases (and leaving them in the care of Kitco), I had almost nothing to do with Kitco for the remainder of that decade.

When, however, I went to convert the metals back into currency and have the resultant check sent to me, it was a MOST unpleasant experience.

For starters, the Customer Service Rep (CSR) with whom I was speaking became noticeably unhappy about me closing out my account. He also steered me towards receiving my check via regular mail, which I agreed to. But I had no idea that it would take almost a MONTH to receive that check.

I kept looking for that check, and it didn't show up for three weeks and a day!

After two weeks of waiting, I called Kitco and asked where my check was?

I was advised by THAT CSR that their "policy" is that they have 21 business days to get you your check.

I made it clear to them that I had placed an order for vitamins only a couple of days prior from up in North Dakota, and had received that order within 4 days of placing it (throught the post office). So I KNEW that the postal system wasn't the reason for the delay in my receipt of the Kitco check, and made it clear to them that I thought they didn't have any right to simply hold onto MY money for weeks on end.

THIS CSR was unhappy to hear THAT piece of information. I"m sorry, but these KItco CSRs are living in some alternate reality if first, they don't expect anyone to ever close out an account with Kitco (AND get noticeably bent out of shape when someone does close out an account with them); and second, also think that it should be A-OK with Kitco's cusotmers for Kitco to hold onto money that belongs to their customers (and NOT to Kitco) for weeks at a time.

Unbelievable.

AND... to be clear... I was looking forward to (finally) receiving the check, so I could check the envelop in which it came, and see how long they waited before they actually mailed out my check to me.

Well... Kitco - a company that I had THOUGHT was so above-board and trusted so much - pulled a fast one regarding this matter, also, 'cuz (if you can believe it) Kitco has figured out a way to mail out your check to you WITH NO DATE of MAILING ON THE ENVELOP.

I wonder how much time someone at KItco spent figuring out how to circumvent the usual (and what for me, up 'til now had been the UNIVERSAL) mailing procedure of dating the envelop with the date that envelop had been mailed out?

Way to go Kitco!

Where do you think business practices like this are going to get you?

You have certainly lost my busines forever becaue OF the garbage that you all put me through on this closing of my account.

I made several purchases from here until I found another source with better pricing and very fair shipping costs.

I read articals about the Market prices thats it. I never bought from Kitco. I would think they would be a trusted company.

I ordered on kitco and transferred money only to get a notice hours later that the shipping fees they charged when i did the order was just an estimation and it was not clear at all during the order so they sent me an email saying that the shipping fees are going to be much higher even compare to other sites their fees of international shipping is super high so i had argued that i wanted to cancel all and i wouldn't agree if their site wasn't so misleading they hardly wanted after hours of arguments to see my point and hardly agreed not to fine me for canceling... ill never order from them again..