• Knitted Belle Boutique

Overview

Knitted Belle Boutique has a rating of 4.17 stars from 35 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Knitted Belle Boutique most frequently mention customer service. Knitted Belle Boutique ranks 166th among Women's Clothing sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    3
  • Quality
    5

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • Beautiful clothing and shoes, great variety and wonderful customer service.

Critical highlights

No critical highlights yet

How would you rate Knitted Belle Boutique?
Top Positive Review

“Love Knitted Belle!”

Melanie K.
1/30/18

LOVE this site! Ordered two dresses, at reasonable prices. The shipping was fast. They have the cutest stuff. I was worried about them not fitting the way the online site said they would, and they fit perfect! Also, got a little thank you card, free shipping, a gift of a free pair of earrings that are absolutely adorable! Definitely put a smile on my face:) Highly recommend ordering from this site for cute stuff and even better customer service!

Top Critical Review

“Bad Customer Service”

Janell S.
12/23/17

Items took 6 weeks to arrive without notice of back order. When needed to return items, was told credit to store only (a policy which they do not disclose at point of purchase). Owner, * refused to respond to my requests for refund. Terrible customer service, poor delivery. *Personal information redacted by admin

Reviews (35)

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Reviews that mention popular keywords

customer service (16)
Thumbnail of user melaniek28
1 review
15 helpful votes
January 30th, 2018

LOVE this site! Ordered two dresses, at reasonable prices. The shipping was fast. They have the cutest stuff. I was worried about them not fitting the way the online site said they would, and they fit perfect! Also, got a little thank you card, free shipping, a gift of a free pair of earrings that are absolutely adorable! Definitely put a smile on my face:)

Highly recommend ordering from this site for cute stuff and even better customer service!

Thumbnail of user taylorr55
1 review
16 helpful votes
August 25th, 2017

They have adorable pieces. If you see something you like, you should immediately place an order--they sell out quickly given their popularity on Instagram Finally! A boutique with well made, stylish, fab pieces, reasonable prices, and friendly, helpful staff who know their stuff. My absolute FAVORITE place to shop! Absolutely LOVE this place! Keep it up guys!

Thumbnail of user terryl93
1 review
7 helpful votes
November 21st, 2017

Knitted Belle is one of my favorite stores. Their customer service is amazing. I've bought multiple items for family and they always let me return the product if they don't like them or want a different item. I recommend them to everyone.

Thumbnail of user denisew50
1 review
25 helpful votes
July 6th, 2016

I have purchased three dresses and multiple tunics from this store. I receive many compliments every time I wear one of your items. Great quality and unique items that I can't find anywhere else. Huge selection to choose from. And Gina is so helpful, has a big smile and so kind to work with. She has helped me pick out flattering clothes every time! I will make this one of my favorite and frequent shopping sites!

Thumbnail of user suzannes37
1 review
15 helpful votes
June 8th, 2016

The clothes are cute, but they are run of the mill boutique clothes you can get from any small online boutique. So I'm not sure why anyone would wait 2-3 weeks to get their order when you could easily find same styles at other online boutiques and receive within a reasonable 5-7 day shipping time. (Most boutiques actual shipping time will be much less- 2-4 business days). You can get an expedited shipping method however. But don't get too happy because you will be charged a small fortune to make that happen. I'm sorry, I just can't understand why an online business insists on a 7-10 day processing time! So before item even ships USPS, they need 7-10 days? No thanks.

Thumbnail of user carinah1
Carina H. – Knitted Belle Boutique Rep

Hi Suzanne, Most of our items do ship same day. However, there are times we cannot do that due to high order volume or an item not being immediately available. I am sorry you had this experience, and welcome you to try us again. Carina

Thumbnail of user hayleyc17
2 reviews
5 helpful votes
August 25th, 2017

There are several items at this Boutique that I have not found elsewhere. I love to wear cute stuff that is unique. The two shirts I bought recently are fabulous! They fit perfect! The description of the fit is spot on. I have gotten several compliments. I will absolutely be purchasing more items from your Boutique. Love it!

Tip for consumers:
You have to check out their stuff. It is so cute!

Service
Value
Shipping
Quality
Thumbnail of user beckyw23
1 review
4 helpful votes
July 6th, 2016

I have had excellent service@ Knitted Belle. Always top notch customer service with Gina, and my items are in the mail that day. Have them in my hand 2 days after. Clothes are beautiful. I have also had to return items for a different size, and of course, I would expect to pay shipping back, but always get my return size right away. If you haven't been to Knitted Belle, take a look... very beautiful clothes!

Thumbnail of user jauriew
1 review
5 helpful votes
July 6th, 2016

I had the most pleasant experience shopping with Knitted Belle Boutique! Not only did I receive my order in a very timely manner, but I felt pampered the whole way through. The packaging was perfect, the service was excellent, the transaction was painless, the products were great quality and fashionable. Not to mention, the awesome discounts I received just for placing an order. I will be shopping there for my clothing for now on!

Thumbnail of user barbara.bockinberry
1 review
0 helpful votes
September 7th, 2023

Biggest scam! Right out the gate all advertising says site ready in 2 days. 1st email - it will be 5 -7 days. Asked if I wanted my items in the store separated/categorized & I said yes. Informed me it would be longer than 5-7 days since I wanted my items categorized. I bought 2 stores, never had any feedback or communication regarding the 2nd store. I then brought up the timeline discrepancy & my 2nd store that there was zero mention of & that I wasn't happy with the communication (lack thereof rather) My response? I was only asking a simple question. I don't need money that bad. I'll refund you. RUN! Most fraudulent experience EVER!

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Value
Shipping
Returns
Quality
Thumbnail of user richellep1
1 review
2 helpful votes
December 18th, 2016

I've been a very happy customer for over a year at Knitted Belle! They've gone over and beyond with their customer service! I've recommended this particular boutique to my family and friends because of merchandise and their exemplary customer service and free shipping! There has been two times that I've had to return and item and it went very smoothly! KB is no different than any other online boutique and their terms are in line with everyone I've done business with! Highly recommend!

Thumbnail of user kathyr67
1 review
4 helpful votes
July 6th, 2016

Shopped here with the girls and absolutely love the items I received! Very nice, excellent customer service, so thankful they got a plus size selection! Cute clothing at a great price! Check their inventory weekly!

Thumbnail of user denisec82
1 review
1 helpful vote
December 19th, 2016

Knitted Belle is a favorite among many that I know. Beautiful clothing and shoes, great variety and wonderful customer service.: 0)

Thumbnail of user bethanyk8
1 review
1 helpful vote
August 23rd, 2017

I love this store! They have an awesome selection of clothes. Its a boho, coachella type of style. My gf loves it as well, they have a huge selection for women's clothing. The prices are very good for the quality of clothes that they sell. I highly recommend checking it out! :)

Service
Value
Shipping
Quality
Thumbnail of user keironm
2 reviews
2 helpful votes
April 3rd, 2017

I have placed numerous orders with KBB over the last year and have been extremely pleased with everything I have ordered. Their response time is quick and Carina always reaches out to me when an item is back ordered or being delayed for some reason. The clothes are cute and prices are very fair and competitive!

Thumbnail of user carinah1
Carina H. – Knitted Belle Boutique Rep

Thanks, Keiron!

Thumbnail of user kristij18
1 review
2 helpful votes
August 23rd, 2017

INCREDIBLE customer service! Not to mention a great selection, amazing prices and low cost shipping! I have made many purchases and I always get many compliments.

Service
Value
Shipping
Returns
Quality
Thumbnail of user glorias43
1 review
2 helpful votes
December 19th, 2016

I enjoy their clothing and find them very helpful. They will go out of their way to contact you personally if there is an issue. Two thumbs up!

Thumbnail of user janells4
1 review
16 helpful votes
December 23rd, 2017

Items took 6 weeks to arrive without notice of back order. When needed to return items, was told credit to store only (a policy which they do not disclose at point of purchase). Owner, * refused to respond to my requests for refund. Terrible customer service, poor delivery.

*Personal information redacted by admin

Thumbnail of user carinah1
Carina H. – Knitted Belle Boutique Rep

Janell, As I told you, our return policy is very clear on our website. I am sorry you did not like your item and had to return it. Our policy states returns are for credit only.

Thumbnail of user victoriad32
1 review
5 helpful votes
July 6th, 2016

I have been a LOYAL customer for almost a year now and you couldn't PAY me enough to stop shopping here. Gina and Carina are so easy to work with and are very in tune with helping me with all of my needs. I have had to return a few things that were credited immediately - I have had to exchange a few things that was done quickly and with understanding. These ladies have been at my beckoning call whenever I need something. I love the clothes - I love the service - I get my packages within 3 days of ordering. LOVE Knitted Belle! Thanks ladies!

Thumbnail of user dianeo8
1 review
3 helpful votes
December 20th, 2016

Love doing business with Knitted Belle Boutique. A great selection of clothes to choose from, true to size and great quality as well.

Thumbnail of user carinah1
Carina H. – Knitted Belle Boutique Rep

Thanks, Diane!

Thumbnail of user peytonb6
1 review
2 helpful votes
December 19th, 2016

I've bought many things from KBB and have loved every single one of them! All of their items are so unique and I can always find the perfect one for me! I've never had any trouble ordering from here and the service is excellent! They are very personal and willing to help in any way they can!

Thumbnail of user terriw26
1 review
2 helpful votes
December 18th, 2016

I've had only great experiences with the several orders I've placed and the owner has contacted me promptly each time. Great customer service and clothing is cute. One word of advice: clothing runs large! Size down when ordering.

Thumbnail of user susano39
1 review
5 helpful votes
July 8th, 2016

The customer service rep was very sweet and helpful. She took her time to ensure that I got exactly what I wanted and it fit me perfectly! The products are consistently high quality and the prices are fantastic!

Thumbnail of user lisas344
1 review
3 helpful votes
December 1st, 2016

Reply to comment from Knitted Belle-

You say that sometimes customers won't give you a chance to fix things- I offered you that chance several times. I love the appearance of your clothing on the site and wanted to be able to purchase more.

I informed you of the issue and I was ignored. I asked for help on your FB page. You deleted my comment and blocked me. When I emailed again to ask for options, you said to return it. When I asked HOW to go about doing that, you ignored me again until AFTER the return period had passed.

You know what I mean by damaged product as I already answered this. One item arrived shredded along the seams with strings hanging off the rest. The sleeves are not the same length and one will not even go over my arm (for reference, I have bony arms). One top is not the same color as shown and the other top is neither the correct color nor fabric. It seems to not even be the same blouse.
--------------------------------------

The only reason this company gets 2 stars is because they offer free shipping and I did receive SOMETHING.

I ordered two items, both arrived damaged and not even resembling the items I purchased. When you get shoddy product, there is recourse as the only returns allowed are for store credit. The owner censors any sort of critique on the site or Facebook so there is no way to warn other unsuspecting buyers. I wondered why the most recent comments on their FB page come from buyers from a year ago. My guess is, like mine, she deleted any other comment that was not glowing.

Actually the more I type, I keep thinking one star is more fitting, but again, they do offer free shipping.

Thumbnail of user carinah1
Carina H. – Knitted Belle Boutique Rep

Thanks for your feedback. Unfortunately, with the internet, people can say things that aren't true and you can't do anything about it. Sometimes, customers do not give you a chance to fix things before they make negative comments. When you deal with the general public, it is almost impossible to give everyone exactly what they want. That being said, I hope you will change your mind and give us another chance. I would really appreciate your business. As far as the comment about the clothes arriving damaged and being subpar quality, I am still not sure what you are referring to. I let you know you could return the merchandise if you weren’t happy, and you refused. We do purchase all of our items from the original vendors, so we are selling the same exact quality items as every other boutique. We are family-owned, and very passionate about this business. It is very sad to me that you decided to try to hurt our business by leaving this review without giving us the opportunity to make it right. It is also unfortunate that the only reviews some people will read and take into account are the negative ones. We are not in some other country. We are in the heart of the USA. We are trying to make a living just like everyone else. Some people just aren't nice, and that is one of the saddest things about running an online business. You don't get the chance to meet any of your customers, and let them see who you really are. I have owned another small business since 2003, which still has the same employees. If I was a bad person, those people would not still be with me after 13 years. Sincerely, Carina - Owner, KBB

Thumbnail of user karap9
1 review
2 helpful votes
December 18th, 2016

I love Knitted Belle and my closet shows it! Customer service is superb! They have special ordered me items and they have helped me exchange items for a different size. They are awesome and have fantastic clothes! Will continue to shop at Knitted Belle!

Thumbnail of user ginas23
1 review
7 helpful votes
October 4th, 2015

I purchased an emerald dress for a wedding and was so pleased when it arrived! The dress is beautiful, wore well, and is wash and wearl... no dry cleaning bill! I have since ordered other items and the thing that sticks with me is the softness of the clothes. I love that they are located in the midwest, so I always recieve my order quickly. I love Knitted Belle Boutique and recommend it to all my friends!

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From the business

Online clothing boutique with the latest trends and styles in clothing, jewelry & shoes for women. Unbeatable prices. Easy returns. FREE shipping over $50.

Company Representative

Thumbnail of user carinah1
Carina H.
Typically does not respond to reviews

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4.2
35 reviews
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