Kobo Books

Kobo's customer service has proven to be extremely poor, and the warranty does not cover anything at all! Feels like a scam

My Kobo, which cost around £300 with the pen, has white lines out of nowhere (there was NO pressure put on the device and it did NOT drop), and the company refuses to fix it, even if I OFFER TO PAY for the repair. How is this even remotely acceptable?

£300 to the bin, and the company can only offer me a £10 discount on a new? No chance i'm ever buying a new one. A disgrace. Kindle
It is!

I recently found Kobo books, and have purchased 3 books from them so far. I love how affordable the books are, which is definitely helping me read more. The first book i bought had so many spelling mistakes, making me wonder if the book was ever edited, however even with the spelling mistakes i was still able to read it perfectly fine:)
All and all, happy with my purchases.

Don't use KOBO. I just purchased an e-book yesterday and the only option on my PC was to use "read now" button. Today that button doesn't exist anymore. Another issue was that logging in after the purchase was impossible for some hours. Also you can't download you copy - only a URL-link.
Now I have bought a book I can't read without using a lot more time downloading different readers that might work today - yesterday they didn't. I am done with that company and must regard my money a loss

FYI - kobobooks is a ebook-ONLY site. I searched the internet for a specific book and found it on kobobooks, everything looked good but I didn't realize you have to scroll down to the bottom of the page below the "you might also like" that everyone ignores to discover its a ebook only. Now I have a book I had hoped to read in bed that I can only read on my computer.

On the plus side, after trying to squint through the pale teal on white login screen, the windows app installed easily and ran well. It gives me what I need, the ability to change font size and to read my book

The choice is impressive. Unfortunately, all books are DRMed. So when you decide to change your e-book reader, you will lose all the books you've already bought. It's like being a member of a library knowing that you will have to return all your books. Even if you paid for it. It's simply fraud.
Do not buy e-books with DRM.

Kobo has never worked from new, site just one load of rubbish. Do not buy tablet or books you have been warned

This was a great book. Very good characters. Lots of chuckles. This was a arc. This is the fourth in the Cossrko Cove Cosy series.

I bought a Clara Ereader and case from them and when the device arrived, I changed my mind and didn't even open the unit. I initiated the refund request and they sent me the return label for only the case and not for the Clara ereader. It's been 25 days since and I am still trying to get the correct return label for Ereader and the case because I am worried that if I use the wrong return label, I won't get the refund for ereader and then will have to spend time in the countless number of time to get it resolved, so I want to ship both items with the correct return label. I took their support 10 times either through chat, email, or phone. But they keep on sending me the return label for only the case and not for the ereader. In comparison to Amazon: At Amazon, it only takes 2-3 minutes to create the return label and it is a completely automatic process, with no personnel involved. Buy it from Amazon for ease of doing business.

I purchased a Kobo ebooks (Peak by Anders Ericsson) because I could not find another platform that sold that particular book. I purchased it for school. This platform could improve in some areas: Firstly, each chapter of a book is separate, meaning I could be at chapter 8 and the page numbers will still be (1-31) instead of the actual page number of the real book. So, when I need to cite pages for essays, I'd have to rely on taking notes of the pages by counting them. For each passage of the book I would note down, I would have to write (154 (2)), the former being the page from the actual book that I have been counting and the latter being the page it is in a chapter on Kobo (ex: the 2nd page of chapter 8). This is extremely unneeded frustrating because not only do I have to keep track of the pages, but I also can't go back through the book and cite something I did not note down because I don't have access to the actual page number the author of the book noted. Secondly, unlike other platforms, I can't search up a word or phrase and be redirected to the exact part of the book I'm looking for. Third, there is no highlight option. The ebook is not user friendly and has a lot of limitations to the point where I avoid buying ebooks from Kobo at all costs.

I bought a book, the money was debited from my bank account some days ago, and the book is still locked. I sent 2 emails asking for a refund. No answer! Money lost! Fraudulent app

Ordered 4 eBooks 6 weeks ago and have yet to receive anything and regardless how many times I contact them, all I ever get in return is "We only send eBooks"
How hard is it to check if they sent out and if so where they sent it just resend.
Or just resend them.
NEVER AGAIN>

I have used Kobo for several years and have had a great experience both with the books I have purchased and the e-reader I bought from them. I have never had any issues with billing or customer service.
Great way for a good read.

Purchased a book but wasn't able to access my account as the email id was being rejected. Even though I already had an account I was not able to access it or read the book that i already purchased. Not sure if kobo is legit enough to be a good reader app. Very poor user experience

Kobo offered 100 points per book read during February, but I had to chase them up several times and they still refuse to give the points earned by the terms of their promotion. The help centre is very difficult to locate and contact, the staff don't seem to know anything about the promotion, and took a long time to come back to me with a result (which was wrong in any case).

The app is locking up my phone and doesn't seem to be able to handle lots of books in your personal library (1000+), forcing to have periodic purges whether I want to or not. You can't sort by genre on the iphone app, which would have been very helpful.

The bonus is there are many good books available, including many free books from starting authors and introducing ongoing series. I would be happier putting up with the glitches in the app if the service was honest and reliable re: pricing and promotions. Unless Kobo put right their refusal to honour their promotion I will look for another service to continue with.

So I cancelled my subscription and they didn't take it off. Ok I figure one mistake, not! They tell me they can't find my CC I give the name billing address CC, everything and they can't find my account. I told them you just sent me an email and you CANT FIND MY ACCOUNT! Really?

Is there a rating lower than zero? DO NOT BUY
I bought a Kobo. It is defective, the screen cannot be turned on. Therefore, it is unusable. I spent 2 months following kobo's website info for troubleshooting, etc. I did online chats, etc.
An electronics store confirmed that it is unusable junk.
KOBO REFUSES TO EXCHANGE OR REPAIR the reader. THEY KEEP SAYING TOUGH LUCK.
When I threatened to write reviews on social media, they offered an exchange for an old, refurbished kobo. Unacceptable. But I agreed. And they still have done nothing. They just want me to go away.
I will write reviews everywhere and make sure that the whole world knows DO NOT BUY A KOBO, or their books, EVER. YOU WILL BE CHEATED; THEY STOLE MY MONEY. DO NOT DEAL WITH THIS COMPANY FOR ANYTHING

As an Author using Kobo for the first time, normally Google Books and Kindle for ePub, and Bricks and mortar stores for my paper backs.
It is with some surprise, that based upon experience over 8 months, Kobo business model is to not pay its authors for copies sold.
The model is to peddle non payment excuses over an 8 month period and then simply close the authors account (facts).
Please seek out a professional publisher for your books.
The matter is currently being addressed by the Canadian Government, which one assumes doe snot support this type of fraudulent activity.
Time will tell.
Authors should lean from my mistake and stick with the major publishing platforms, do not venture into the world of Kobo, without doing due diligence first.
Just my experience..

BUYERS BEWARE! Be very careful about buying credits for audiobooks. Their fine print has an expiration date and you lose the credit afterwards. Kobo had very poor selection of audiobooks. This "buying credit scheme" is misleading and needs to be known! Customer service never helped!

I'm pretty new to Kobo (bought a Glo HD last month), but had already two problems with ebooks (the first had false content, the other I just wanted to give back). In both cases I contacted the costumer service via contact form, and in both cases the support was not only helpful but they refunded the amounts without any problems at all.

Maybe sometimes something goes awry and they can't satisfy a customer but that's not my experience and that's what this site is all about: subjective experiences. I love the idea of a website which only offers ebooks ereading content, and nothing else.

I think the kobo desktop software and the shop on the e-reader itself is too simpel regarding searching for specific kind of ebooks and so on. And the ebooks (at least in English, which I prefer although I'm German) are a little more expensive compared to Amazon. Most of the time anyway not always.

So, in my opinion, there are a few bugs (not to mention the strange differences between kepub and epub formattings which occasionally occur) and they are the reason for removing one star but I won't go back to Kindle and Amazon.

Twice in recent years I've examined Kobo to see if I wanted to use it. It still has one of the worst commercial web sites I can remember. It's definitely the worst of the audiobook sites I've used or considered using.

There is nothing at all on the Kobo audiobook help page about downloading the file to a Mac. I sent an email to customer service and received instructions about how to download an app to do that. If it is possible, why is nothing mentioned on the web site?

Can I keep the audiobooks I buy forever, even if I can cancel my account? What exactly is a "subscription"? Is that the same as buying credits, like at some competing sites? Do the files have DRM?

I've spent way too long trying to figure out the answers to those questions, and that is a clue that Kobo is a merchant to avoid. Why does Walmart put its name on this shady site?

Your typical online bookstore for eReaders or iPad, similar to Amazon.com. When I got my iPad I got a coupons for 20% of my first purchase. I was very excited to use it, however when I went to make my purchase the site told me it couldn't be applied to that book - or many of the other current and popular books due to publisher restrictions. Very disappointing. Also, random, but after my purchase, I got a call from my credit card who suspected a fraudulent charge because the company is based on Canada.

Loads too slow. Updates too slow. Hard cover is way better. Pagination is inconsistent. Basically impossible to reference in any academically accepted way.

Bought wrong ereader cover, phoned Kobo to explain that I needed a refund was left hanging on the line twice as he went of to get advice, Was told to down load a copy of my invoice and they would send me a returns label. Sent email, was then told they would not do a refund. I sent a number of emails but most unanswered. Such poor service.