Koodo

Hopefully I can save a few of you from a bad decision to switch to Koodo. Yes like banks and cable providers most cellular companies are near the same and usually crap but it seems Koodo is topping that list of the worst cellular providers in Canada.

I made the mistake to switch to Koodo ( A Telus company) after I received an unpleasant increase in my monthly plan after 20 years of loyalty to another provider. Why I'm dumping Koodo just 5 days into my sign-up is an absolutely appalling practise of wanting to charge it's new customers for service before Koodo is actually providing access to the network or service. I called and signed up to Koodo through their call centre. They advised they would be sending a sim card via mail (not courier)(Shaw sends there's by courier) and once I receive the sim card you can port your current number over and get running on the Koodo network. I received notification 2 days after my call that the sim card has been mailed and after a weekend and 5 days later I received the sim card. I just received my Koodo bill today that invoices me for service from the first day I called and talked to the call centre even though I din't get on their network for 5 days after because they didn't ship the sim card right away, because they choose to send it by regular mail instead of courier...etc. Thank god the sim card didn't get lost in the mail I guess I might pay for weeks of service without any sim card!

I called their customer service and explained my displeasure, the call taker said she understood my thoughts but could I hold. 25 minutes later she returned to the call to say I'm sorry but we can't credit the $4.67 charge for the 5 days as that's just their policy! Yes it's less then $5 but it's the matter that a company is wanting to charge for a service they aren't delivering! The agent said that policy would have been explained on my initial call and I replied I don't care what your policy is, what was mentioned in the oodles of information discussed during the initial call, how can a company charge for this when they weren't even expeditious in getting the sim card into my hands?

Koodo is less expensive but also suffers from a poor quality of reception and service performance.

Therefore I know with business principles like this I would be in for even more headaches down the road. Save yourself from the headaches and go with a more ethical cellular provider than Koodo.

I have tried everything to stop the stealing of my mobile but again koodo incurs mobille data i don't use... when
I switched mobile data off and restricted all apps.
Yet they manage to use my data and increase while hiding when it was used too with vague graphs.

They have to be scammers how they can possibly take over my phone and use mobile when i never use it in nor out.

Am Travelling and need to discuss few roaming issues with them two times I have put my east roam on and fixed a call back schedule but NO CALL & there is no way to contact ONLY AI CONTACT WHICH IS BULL $#*!. Can't believe that in this modern ere such monsters can survive. ZERO CUSTOMER SERVICE. SHAME

I have been waiting for a Refund for 5 months, have called several times and each time
I am assured the cheque is in the mail. In this attempt, a call back I have been waiting 40
Minutes. It would be a poor set of. Legs. That would carry you here. If I could giv e 0 stars
I would

I bought my son a phone 2 years ago and he lost it so we used an old Iphone 6S that we had given to us until it stopped working altogether. We waited until the tab fee was paid off (according to the Self Serve website) and tried to purchase a refurbished phone online. It wanted to verify my identity by texting a code to the phone that no longer worked. There was no option to change the phone number to have it sent to a different number or to email it or anything. It said to finish the purchase I HAD to go to a store. I then tried to use their bot which just got me more frustrated. I had 3 different people try to assist me, thinking that maybe I was the one having the issue, but they kept running into the same problem.
The next day I drove an hour into the city to then be told that they couldn't help me in store because they only deal with new phones. We told them what phone we were interested in and they sent us to a different location another 15 minutes away. The lady there was very helpful, but said that they couldn't do anything about the $50 connection fee. She set me up with a call back and immediately I got to speak with the rudest sales rep I have ever had the pleasure of dealing with. He even said that the connection fee was the in store commission so it could not be removed. What they could do was mail me the exact phone I had in my hand I could drive another 1 hour and 15 minutes home and wait a week and then the fee would be waived.
RIDICULOUS! So, the in store lady set me up with another call back for 2 days from then with a higher up person which never came in. Then, about 2 weeks later I got the bill. My new bill (because the tab fee went down $10 and the plan went down $5) should have been $75 but it was $185! Even with the $50 connection fee, that doesn't add up. It is because they also charged me for 2 of the previous tab fees of $25 each. I scheduled another call back which the earliest I could get was for 2 days away. They called, and although very nice, professional, and polite were absolutely useless. I asked to speak to a manager when I was told that I could either wait 25 minutes or they would reach the manager and then call me back to connect us. I opted for option 2 just so I wouldn't accidentally get disconnected anyway. That was a week ago and they still haven't called me back. I am so frustrated and don't know what to do about these outrageous charges and terrible service!