Kpopfactory

I placed an order for two albums. I got an email from them stating that due to covid shipping was not available to the usa. I mentioned that i purchased from other shops in Korea and had no issues and their response was that only EMS was available to the USA... after telling me no shipping was available at all. (Lie #1) I then asked how much it would be to upgrade shipping to EMS so that I could get the order and was met with a rude response telling me that I should've bought the albums through another store I'd purchased from in Korea and that I should ask for a refund from them. I kindly explained that they had the best price, so I ordered from them and repeated that I wanted to know what an EMS upgrade would cost. They stopped replying to my emails. Finally I gave up and asked for a refund, which they replied to and refunded within 10 minutes... and didn't do a full refund to cover the "Paypal fee", stating that PP takes a fee from my end for returns (lie #2). (The fee is refunded to the buyer but not the seller and it is plainly stated in PP TOS that the seller (KPF) pays the fees and the buyer (me) gets the full amount refunded). On an item they REFUSED to send and proceed to be rude to me over and tell me to go elsewhere because they didn't want me to pay them for shipping upgrade to keep my sale?

Best part? My friend messaged their instagram the same day asking about EMS shipping to the USA and was told it was available. So they were caught in their lie.

Update: Still in a PayPal dispute with them. But the albums I wanted randomly now say "sold out" which leads me to believe they didn't have the item to ship and didn't want to admit a site error. This is definitely not a way to keep customers. I wouldn't have minded if they'd simply said they were out of stock or asked me to replace the order through the site to get the correct shipping, but instead they lied through the entire processes and tried to pass their fees off on me, giving me rude attitude the entire time.

Go with KpopAgent, Kmall24, Ktown4u, Kpopinyourareastore, or any locally owned kpop shop instead. All are wonderfully run and have had no issues with.

I haven't found many reviews on Kpopfactory but still decided to give their website a try. I ordered two BT21 bag charm doll and they are the official BT21 merch.The shipping was way faster than expected: It took about 1 week for the order to process and a week (2 at most) for it ship from SK to Canada. The shipping can get quite expensive considering it correlates to the weight of the package. However, they wrap their item very securely!

PS: They gift printed pictures for every purchase! 5/5 would recommend it.

The customer service is absolutely wonderful! They will reply within 24 hours every time. They have a lot of items and products that are normally harder to find or may be sold out in other stores. Their packaging is also really nice and neat and they always give little gifts with every order. Their shipping prices are a little more expensive than kpoptown's but only by a few dollars unless you are buying a lot of products.