• Kraft Auction Service

Kraft Auction Service

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Overview

Kraft Auction Service has a rating of 1 star from 7 reviews, indicating that most customers are generally dissatisfied with their purchases. Kraft Auction Service ranks 164th among Auction sites.

  • Service
    5
  • Value
    5
  • Shipping
    3
  • Returns
    4
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
See all photos
How would you rate Kraft Auction Service?
Top Critical Review

“Don't waste your time.”

Christopher M.
1/8/23

Have purchased several items from this auction house in the past but their customer service is horrendous. This recent experience will make me think twice before doing business with them in the future. If you need information or any kind of assistance you may never get a response from anyone for weeks. I contacted this company 4 times through email and called 5-6 times before someone ever picked up and the only response I got was that they'd have to look into it. Not worth the hassle here.

Reviews (7)

Rating

Timeframe

Other

Thumbnail of user christopherm2542
1 review
0 helpful votes
January 8th, 2023
Verified purchase

Have purchased several items from this auction house in the past but their customer service is horrendous. This recent experience will make me think twice before doing business with them in the future. If you need information or any kind of assistance you may never get a response from anyone for weeks. I contacted this company 4 times through email and called 5-6 times before someone ever picked up and the only response I got was that they'd have to look into it. Not worth the hassle here.

Tip for consumers:
Don’t bother

Products used:
None. Had to fight this company to return a misrepresented item.

Service
Value
Shipping
Returns
Quality
Thumbnail of user km435
4 reviews
24 helpful votes
January 5th, 2022
Verified purchase

I won two lots (one lot of action figures and one lot of vintage stickers) from Kraft Auction Service. Kraft Auction Service lost one of the lots (action figures) and offered no compensation for their error. Additionally, they charged me $17.10 to send the small lot of vintage stickers. I addressed my concerns regarding the lost items and the excessive shipping charges. The man I spoke with showed a lack of compassion, and was very short with me, very dismissive.

Thumbnail of user justing607
1 review
3 helpful votes
August 18th, 2022
Verified purchase

I was able to obtain documents from Kraft Auction services commiting fake trades so to bring the cost up. They even maxed out people maximum trade such as my pressure washer. I was it for $55 either a maximums of $225. John Kraft, the owner, saw my max amount and put in a fake trade (shill bid) for $190 to increase the amount of my wining price by 4 times. He has been reported to the Attorney General and is currently under investigation for fraud. Just so you know, I found out this is routine and was done on every auction Kraft Auctions did.

Tip for consumers:
Do not put in max bids as they WILL shill bid you. They have three employees that constantly monitor last minute bids to max you out.

Products used:
Gaming consoles, cleaning chemicals, safety equipment, pressure washer, furniture, antiques, cameras, dishware, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user harryi142
1 review
0 helpful votes
October 13th, 2023

Kraft auction sold me nothing but rusted junk, junk that should or gone to the junk yard. They don't care what consignment they sell,it's Buyer Beware, your lost and their gain. I won't buy from kraft auction again.

Tip for consumers:
Don't waste your time and money with kraft auction.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stever2130
1 review
0 helpful votes
April 16th, 2024

They list things in multiples like 4 boxes and say x4 so you think you are getting 4 in the picture / lot. It said bidding x1 which can come off as 1 bid for the lot or 1 bid per item in the lot. Very shady and deceitful. I personally thought I got a decent deal on a few lots. When in fact I payed well of retail for my items. They said I was the only one and no problems ever before. I know other people personally now that have had the same problem and when I called they were quick with a response like it was scripted or they have said it many times. Will not use Kraft again.

Products used:
Ammo, collectibles

Service
Value
Returns
Thumbnail of user bradf353
1 review
0 helpful votes
January 6th, 2024

Participated in an auction on Hibid by KRAFT AUCTIONEERS AND WON AN ITEM THEN TO FIND OUT that in fact I had not. I told them that it said congratulations u won on hibid and their answer to me was " You could've used a different platform!" Terrible service. Will never buy from them again.

Service
Value
Thumbnail of user stevenm83
13 reviews
103 helpful votes
February 21st, 2019

I am a federal firearms license holder, a guy had me transfer a gun he won in auction from Kraftauctions through Liveauctioneers.com. Kraftauctions sent me the wrong gun. I call them and was told to ship it back & they will pay me! I sent them the receipt & they didn't even acknowledge receiving it. No reimbursement, ripped off!

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