Kroger

Kroger's online shopping is the worst experience. They have people answering the phone with attitude and just keep hanging up and put you back in the queue without letting you know. I have called four times and the issue still has not been solved. I am forced to file a chargeback on my credit card because their so-called customer connect has failed me on all levels. What protocol do you have in place if your so calls are being monitored? Disgraceful
ZERO stars from me

I have been trying to reach the kroger pharmacy and store at 7000 E. Broad St., Reynoldsburg, Ohio for 24hrs, to no avail. I keep getting a busy signal. I tried calling a 1-800 number I got from online, however they were of no help. At this point, I will be transferring my RX's elsewhere.

I have ordered 100's of times from Kroger and had my groceries delivered no problem. But for the last 2 months, Kroger tells me they can't find my address and doesn't refund me for my groceries. I spend a total of 2 hrs for 2 separate orders trying to get a refund. Thee most unprofessional company out there. I will never order from Kroger again and I spend $200 a week…

Ordered food. For delivery. I put no substitutions. They did it anyway they doubled the price I ordered took it right out of my checking account which I did not approve. I I don't understand how this company gets away with sending you food because you got money in your account and the most expensive they have. This company you gotta watch them they overcharge you and it's happened to multiple people. I'm done with store.

I need to voice how I feel about the cold and unfriendly feeling I got/get recently at one of the stores: it seemed that every employee I saw was miserable and unhappy - I say this because there were no smiles whatsoever from any of the ones I saw - even if I smiled at them, and for sure no friendly conversation. I realize times are very stressful (for everyone, not just businesses), but as far as Customer Service goes (actually for Kroger in general), it doesn't make the grade at all. I'm very disappointed in this, and would like to know that this issue is being addressed - from the top down. Grocery shopping is difficult enough in these troubled times without feeling like asking a question or asking for help is an inconvenience. Sour faces only make it worse.

I tried to get cash back for $370 at customer service. They declined my card even though the money was in my account. They took the money anyway. They refused to give it back. I called my bank and they said that the money was already posted and Kroger should issue a refund and because they refused to do so that it was considered fraud and deactivated my card. I am about to file fraud charges. That was my rent money. They're going to get me evicted.

Tried the large sesame private selection burger buns and they ruined our dinner. First bite and they just broke up and fell to pieces. Nothing worse! Would not recommend this product. Seems that every time I shop at Fred Myers there is a disappointment. Going back to Safeway for good.

Waited 3 hours past delivery time them driver showed up sat for 10 minutes with van running and drove off
I called they told me van trouble so cancelled order after watching them drive away they cancelled order them held charges. Lied saying van broke down but sat running in front of building and watch them drive away cant reorder or go somewhere else because holding charges.
Buyer beware lied and kept charges until they decided to release well after they camcelled order. Supervisor dishonest then said nothing they can do.

You all think that the consumers are stupid. You go buy two 12 packs. Get two free but each pack is $9.99. That's $20 for two of them. You're paying for the whole for every f****** pack so you guys ain't saving. Nobody y'all need to stop with this. Trying to say you're saving people. You ain't saving nobody nothing. Kroger's is a big ripoff that's why I don't go there. Rip off

You have already taken my time on the chat for over an hour... problem is not solved. Need I say more. Where are the negative stars I can choose for a review?. You do not value you members ot their time. Switching to Safeway even though they are more expensive.

Kroger collects your personal and financial data at check out. On my last shopping trip, I swiped one form of payment at checkout but the Kroger scanner "selected" a different credit card that was still in my wallet for payment. Despite multiple denials from Customer Service, an assistant manager finally admitted this was "a fluke" and refunded my money. I don't know about you but I keep insurance and banking cards in my wallet, too. Who really knows how much personal information Kroger collects from you when you check out? Hollywood Market is right across the street.

Love this store especially since I've gotten into couponing. I have a plus card and downloaded the Kroger app that uploads coupons directly to my savings card! I have gotten some great deals using manufacturers coupons on top of their already great savings. They always have the greatest deals on energy drinks such as rockstars for only a dollar! My kroger store is always my first choice before walmart.

So I spend about $400 or more per month at Kroger on Summer Avenue. Today I decided since the cashier was not busy, I would get in line and let somebody else pack my groceries. I get in line, unload my grocery cart and wait for the conversation at the end of the line to get finished. No acknowledgement that I exist, no hello, no customer service. I left the cart and the groceries and will no longer be shopping at this store (5 minutes away from home)...if they can't check their prejudice at the door they can check my groceries back to the shelf. Sick of this ***t

Every time it will state delivered when it's not, then tell you it will be late.has happened the last 6 times. Then didn't get alot of the items you ask for. Absolutely terrible

Groceries were to arrive between 5 & 8 pm. Got here at midnight with only a third of the items I ordered. Yet original charge is still pending 🙄

I love shopping at Kroger but occasionally I need to have groceries delivered.
Consistently the people who are contracted to shop for & deliver my groceries are the rudest, most disrespectful, unintelligent & inept people that I do business with.
Today the delivery driver pulled up to my house with her radio playing so loud it rattled my whole house. She was talking loudly & cursing into her phone the entire time. Then she knocks on my door to tell me she didn't scan the big bag of dog food she delivered. I could barely understand what she was saying only 4 feet away from her because of how loud the music was.
I looked at my receipt later & found it had been paid for. But several things on the receipt were not delivered. Every single time I resort to using this delivery service I have a similarly poor experience. There's only cream corn, no whole kernel, they dont have any folgers coffee, they don't have any hamburger. If you don't help my unload this, I'm canceling your order. Ridiculous things. Every single time. There should be some immediate review of the experience & low scoring shoppers shouldn't be allowed to continue to do business at Kroger. It's angering & I'm a fairly easy going person. I purchase from Kroger every weekend for over 20 years, never even considering shopping somewhere else, but these continuous delivery attitude/aptitude issues are making me rethink my loyalt decision. I think most people who hire shoppers are probably not able to shop for themselves for health reasons. I'd hate thinking about how they would treat a frail elderly person who has no other choice but to use this service & feels helpless when they have to deal with this type of poor customer service. Your delivery service a broken system Kroger & in no way reflects the service I received when i shop at your stores in person. Please fix this!

Is our own country SO INCAPABLE of canning our OWN FRUITS? Apparently, YES! More and more basic FOODS I'm buying, I'm seeing "MADE in CHINA" on the label!
And if it's not Made in China, it says ON nearly *EVERY* label, "CONTAINS A BIOENGINEERED FOOD INGREDIENT".
We're getting our FILTHY GAS from Iran and Venezuela, and our foods from COMMUNIST COUNTRIES, with ingredients formulated with CHEMICALS BY GATES AND MONSANTO! Way to Go America!
Frankenfood at it's Finest.

Phone and chat customer service is practically impossible. A wait of a minimum of 20 minutes to get a Chat or phone real live person. BOT is a poor excuse for customer service, as in near impossible. Every day one of the site's features is down, today being the delivery feature. "ooops, we're sorry" whatever is down and "try again later." "Later" could be days. The "new and improved" is a bad joke. More like, "same-o, same-o website problems". I'm done with kroger.com.

I signed up with high hopes and placed my order for next day delivery. I got a call stating due to driver truck issues my order would be cancelled, not postponed...cancelled. Very little regard for customer service. Since this is how they handle business, I in turn handled it the same way by cancelling my trial membership. First order, bad experience, no thank you!

I placed an order for a 150.00 gift card on December 14,2023. It was
A Christmas gift for my elderly in-laws, which is why I ordered a
Plastic card to be delivered to their home rather than a digital gift
Card. It was understood that the gift could take 5-10 days to be
Delivered and under the strains of holiday deliveries, I was hopeful
But understood if the card didn't make it before Christmas.

Three weeks after placing the order, the card still was not delivered
To Ohio and I called for an update. The automated system told me the
Card had been shipped that exact date (12/29/23) and could take 5-10
Business days. I was extremely upset but, again, with the holidays,
I was understanding. Another two weeks went by and on January 5,
2024, I called again. The automated system told me again that the
Card was shipped on that exact date (1/5/24) and could take 5-10 days,
Which was ridiculous and obviously NOT good information. This was now
Four weeks after ordering the card and I was now furious at the way
Your company does business. I called and was able to speak to
Customer service who basically told me they could not track the
Delivery and kept repeating it could take up to 5-10 business days to
Arrive.

Nobody, not even the supervisor I finally got to speak to could
Explain your process, the reason for the delay, or give me a
Definitive answer to when the card would be delivered, where it was
Coming from, why it was taking so long, etc. I cancelled the order and
Asked for a full refund (Case #CS *******), but that is not what I
Wanted. I wanted to give my in-laws a gift they could use and would
Appreciate and they got nothing. I have no idea if I will even get a
Response to this message (I'm not expecting to), but you should know
How poorly your system works. I could not be more disappointed and
Will share this experience with everyone I know to save them the
Aggravation I faced.

Dole largest recall of fruit vegetables April 2023 was on shelves have 3of each and packages and receipt your customer service could of cared less at expired food green meat you tried to pawn off to hardworking families.Customer Service and managers you get a zero 0 you could of cared less hours on hold but couldn't even get the name of lame manager

I used a 20 off of 125 coupon. They happened to be out of two things causing my total to be 123.50 instead of 127.xx (was supposed to be 107.83 after the coupon). They took my $20 coupon back and OVERDREW MY ACCOUNT. Even greedy a** Instacart and doordash let you keep the coupon savings! Will NEVER use kroger delivery again.

Canceled my boost membership, and I'll never look back! Money hungry jerks.

King Soopers doesn't accept snap benefits if the benefits are on the cash side of the card and not the food side. That's $#*!ed! You are and continue to be a worthless pile of $#*!.