• Krush Kandy

Krush Kandy

Overview

Krush Kandy has a rating of 2.69 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. Krush Kandy ranks 470th among Women's Clothing sites.

  • Service
    28
  • Value
    27
  • Shipping
    28
  • Returns
    24
  • Quality
    26

This company does not typically respond to reviews

Positive reviews (last 12 months): 57.1%
Positive
16
Neutral
0
Negative
12
29
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What reviewers want you to know

Positive highlights

  • Not only do I love the brands they carry, their customer service is exceptional.

Critical highlights

No critical highlights yet

How would you rate Krush Kandy?
Top Positive Review

“Great customer service and happy customer!”

Theresa G.
8/18/23

Just recently had an excellent customer service experience with a necklace I purchased. There was great communication with Catherine and was resolved with no problem. Krush Kandy went above and beyond with helping me. Not a lot of companies out there would do what it takes to make the customer experience a great one—-KKB did! Love their jewelry and clothes. So grateful and thank you, Catherine and Kristen! Theresa G.

Top Critical Review

“BUYER BEWARE”

Lisa C.
5/10/23

Ordered a blouse from their site. Didn't arrive for close to a month and after multiple attempts to get information from them. They apologized for the mistake and then did nothing to fix the mistake. Just another bs Facebook scam. They should be ashamed of themselves. See BBB reviews before buying from them. Take a look at the photos below. What The Actual F&$#! They did NOTHING to rectify the situation.

Reviews (40)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (14)
Thumbnail of user theresag730
2 reviews
2 helpful votes
August 18th, 2023

Just recently had an excellent customer service experience with a necklace I purchased. There was great communication with Catherine and was resolved with no problem. Krush Kandy went above and beyond with helping me. Not a lot of companies out there would do what it takes to make the customer experience a great one—-KKB did! Love their jewelry and clothes. So grateful and thank you, Catherine and Kristen!

Theresa G.

Products used:
Silver pearl necklace

Service
Value
Shipping
Returns
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Thumbnail of user jillb465
2 reviews
0 helpful votes
February 11th, 2023
Verified purchase

I've been shopping with Krush Kandy Boutique for atleast 3 years this is an awesome small family business that works very hard to make sure all orders are correct & handled with care. They sell clothing, shoes, purses, beautiful jewelry of all prices ranges and lots of 1 of a kind pieces and lots more. I highly recommend checking this boutique out!

Tip for consumers:
Super user friendly App Krush Kandy Boutique & website.

Products used:
I've used & worn every item I've purchased from KKB. Great quality, affordable & free shipping over $24.99 which is awesome

Service
Value
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Thumbnail of user laurenb974
1 review
0 helpful votes
August 11th, 2022
Verified purchase

I've been a customer for over 3 years, love the company, the owner, the clothes, the jewelry, the fast shipping, the excellente customer service, and just the all around good vibes! You won't regret shopping here and it's like they say "I bet you can't eat only one" now it's " I bet you won't buy only one" lol. I definitely recommend Krush Kandy to all my friends and family. They get so excited when I gift them something and state I got it at Krush Kandy.

Tip for consumers:
First time shoppers get a one time new shopper code to use which is so fun! Free shipping if you spend over $19.99 which is amazing! Giveaways every time they’re live meaning sharing and pay winners. Come join and this will like taking a bubble bath.

Products used:
Shoes, rings, necklaces, earrings, pants, shorts, shirts, jackets, minerals, and jackets.

Service
Value
Shipping
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Thumbnail of user lisac4367
1 review
5 helpful votes
May 10th, 2023

Ordered a blouse from their site. Didn't arrive for close to a month and after multiple attempts to get information from them. They apologized for the mistake and then did nothing to fix the mistake. Just another bs Facebook scam. They should be ashamed of themselves. See BBB reviews before buying from them. Take a look at the photos below. What The Actual F&$#! They did NOTHING to rectify the situation.

Service
Value
Shipping
Returns
Quality
Thumbnail of user chelseat116
1 review
0 helpful votes
July 31st, 2022

I have been shopping here for years and will not shop really anywhere else! The owner has personally reached out a couple of times to make sure my issues got fixed. They have great quality and hands down the best customer service! In regards to the review left about her being rich because she had a farm is extremely tacky and really this person clearly hasn't been following Kristyn long enough to know how trustworthy she is and how hard she works to make everything right! I recommend this boutique!

Products used:
I buy everything from her! My whole closet is purchased from Krush Kandy, I no longer shop in department stores.

Service
Value
Shipping
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Thumbnail of user dawng577
1 review
1 helpful vote
June 13th, 2022
Verified purchase

I'm writing another review because I've been with this company for a couple months now. I can't Express enough how great there product is... The Jewelry is Absolutely Beautiful. You will not be disappointed. They also sell other items of clothing, shoes, wigs and more. I highly recommend them. I'll post so pics.

Tip for consumers:
You do have to be quick on the lives when you see something you like, however if you pre-authorized you will be next in line to receive that product , it automatically goes to you. I think I explained that right. If not, they explain it to all new comers

Products used:
Jewelry

Thumbnail of user amig24
1 review
0 helpful votes
April 4th, 2024

I placed an order early December of 2023 and I am still trying to get my purchase resolved. There is no communication from them unless I reach out. They ignore and refuse to take responsibility even when I reported them to the BBB and I am still out my money they took from me back in December because they only issue you a credit to their boutique to which I tried ordering another item on February 8th that I have yet to receive. Pictured are the email communication and you can see that there are no status updates unless I reach out first. Absolutely the worst experience I have ever encountered with a "small" business

Tip for consumers:
Avoid purchasing from her unless you like giving money away

Products used:
Nothing because I have NEVER received what I paid for

Thumbnail of user carriek438
1 review
3 helpful votes
October 13th, 2023

I ordered a jacket on the 22nd and tried to reach out after it never shipped. The 5th somebody finally emailed me back and said it would take 5-7 business days. I stated if that's the case why still nothing. She's like oh they are behind but it's here today and should be sent out today. I wanted this jacket for vacation. It's now the 13th and still has not been shipped. I'm super depressed and nobody is answering me. I want a refund and don't want the jacket at this point.

Service
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Returns
Thumbnail of user chelseys81
1 review
0 helpful votes
September 1st, 2023

I absolutely love this boutique her jewelry is stunning! I have an addiction to say the least not only is her jewelry amazing she always provides the cutest on trend styles at a great price point! Not to mention if there are any issues with an order she always makes it right for me in a timely fashion

Products used:
Always use everything I purchase

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Value
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Thumbnail of user abbeyr26
1 review
2 helpful votes
October 2nd, 2022

I've shopped with numerous boutiques and know that you only can return non sale items for store credit. Okay, so I wanted to return a non sale item i purchased from them for store credit. They refused the return stating it was a pre-order. Pre-order? Umm no. No where does/did it say pre-order. No where does/did it say final sale. In fact it was the last item in stock when I purchased. Definitely better boutiques to shop with when they don't honor their policies.

Thumbnail of user tanae7
1 review
0 helpful votes
September 1st, 2023

I have shopped with KKB for well over a year now and have nothing but great things to say about their great customer service and the quality of their jewelry and clothing. Kristyn is so sweet and I really enjoy her lives. I highly recommend this boutique!

Thumbnail of user debbieh911
2 reviews
7 helpful votes
October 14th, 2022

I have had a couple of problems with KKB. But last night I did state my concern about repeating a new policy. Once is enough or u can send out a text or email to your customers. Customers want to shop and sometimes their time is limited. The owner seems to go off on tangents and complain about all kinds of things and rambles on and on. She repeats things and complaining really gets to me. Some customers only watch the replay because they can skip the nonsense, I honestly think a few minutes of chitchat is enough, unless u just come on for that or explain new polices, I have used them for 2 years and if there is a problem instead of saying let's talk about this latter or I'm sorry u feel this way, she says that it's time to move on. It's very hard to say how you are feeling basically by texting other than she knew there is a problem. She doesn't want to deal with problems, Who does but I don't
Want unhappy customers especially ones that are regulars and paying their bills. There do have nice products especially the jewelry but I've decided "to move" on. I have really never giving a negative review but I guess there is always a first time.

Tip for consumers:
Remember that jewelry is non returnable. They jewelry is beautiful but hope there is no problems with anything. Don’t say anything negative on her lives or she will tell u to move on. That’s sounds unprofessional don’t u think? Try for yourself. Good luck!

Products used:
All except wigs.

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Value
Shipping
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Thumbnail of user sarahd2172
1 review
0 helpful votes
August 3rd, 2023
Verified purchase

I've interacted with a lot of boutiques over the past several years and Krush Kandy is top notch. Not only do I love the brands they carry, their customer service is exceptional. They are quick to respond to questions and issues but they are also extremely accommodating and generous. I had ordered multiple items, some clothing and some non-clothing but the pair of jeans just weren't good on me. I think every boutique I've ordered from have had the same return policies and it can be frustrating for newcomers but Krush Kandy went above and beyond to make sure I still received my original discount and was happy with my experience.

Tip for consumers:
I chose full refund but it is issued as a store credit like all boutiques

Products used:
Jeans and shirts

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Value
Shipping
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Quality
Thumbnail of user karap140
1 review
0 helpful votes
April 16th, 2024
Verified purchase

I placed an order back in March and still have not received my order. I've reached out to them multiple times and they will not respond. The got my money, I got left on read.

Service
Shipping
Thumbnail of user wendyw1252
1 review
1 helpful vote
April 1st, 2024

I received the wrong ring weeks ago and have yet to receive a response as to how to return or exchange for the ring that I ordered. If I could give less than 1 star, I would.

Products used:
None. Received the incorrect ring.

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Value
Shipping
Returns
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Thumbnail of user victorias1220
1 review
1 helpful vote
February 11th, 2023

I have been buying from this boutique for 3 years now. I have tried many boutiques and now only buy from KKB and one other boutique. Everything has been amazing quality! Even the mystery bags have been awesome! I have shared some issues with them and received an email almost right away. They are so positive and friendly! Everyone that works for them works hard and Kristyn is so down-to-earth! You won't be sorry buying from them!

Products used:
Shirts, pants, dresses, jewelry, shoes

Service
Value
Shipping
Quality
Thumbnail of user allisonf240
1 review
0 helpful votes
September 1st, 2023

I have been a customer for over 3 years and the quality of jewelry is amazing. Krush Kandy is a great place to get unique pieces for your collection. They care about their customers and do whatever is necessary to fix any issues.

Products used:
Clothing, jewelry, tumblerS

Service
Value
Shipping
Quality
Thumbnail of user debbies1584
1 review
0 helpful votes
September 2nd, 2023

I've watched a few boutiques and none compare to KKB. Kristyn is so personable, live shows are the best, great quality with clothes, shoes and jewelry. Great prices and fast delivery. Best turquoise jewelry.

Tip for consumers:
KKB has the best jewelry especially the turquoise jewelry. ❤️❤️❤️❤️

Products used:
Shoes, jeans, jewelry, purses, graphic tee shirts

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Value
Shipping
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Thumbnail of user mickels4
1 review
0 helpful votes
September 1st, 2023

I love Krush Kandy! Wonderful service. Quick replies. Beautiful jewelry and clothing. I love all of their products. Kristyn and Eric are awesome! I would highly recommend their site. High quality products!

Tip for consumers:
I am addicted to Krush Kandy jewelry! If you have not ordered any I would highly suggest buying! You won’t regret it!

Products used:
Blouse, cup, jewelry.

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Value
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Thumbnail of user loriej32
1 review
0 helpful votes
January 11th, 2024

I ordered a sterling silver bracelet from them and didn't receive. Sent an email and no contact. Do not order from them, they take your money and don't provide product.

Products used:
Bracelet

Service
Value
Shipping
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Thumbnail of user sheryls316
1 review
4 helpful votes
October 17th, 2022

I placed my order two weeks ago! The money was taken out of my bank and I have still yet to see that my order was shipped.
Tomorrow, I plan on going to my bank to reverse the charges and claim fraudulent activity!
I'm so not happy and I'm wondering if this is a legit company!

Thumbnail of user jordind1
1 review
0 helpful votes
August 2nd, 2023

Customer service for Krush Kandy boutique was phenomenal. I had a few hiccups along the way, but everyone I spoke to was so kind and sweet even when I was a bit frustrated. Overall, my experience with Krush Kandy was amazing, and I will be purchasing from them again. Highly recommend.

Products used:
I purchased a few turquoise rings. They were stunning!!!

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Value
Shipping
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Thumbnail of user lorettar186
1 review
4 helpful votes
June 15th, 2023

Ordered a ring on March 22. The description said 4-5 weeks. It is just a few days shy of 90 days and still no ring. KKB keeps stringing me along, acting like they are unable to get an update from their jeweler. I was told "it's on the way", but in the meantime, a "credit could be issued so that I could pick out something different I liked." Umm... no. Not only do I ever want to pick out something else, but I just want a refund, which they are refusing. No wonder her business is failing. Super shady! Buyer beware of her unethical business decisions!

Tip for consumers:
Complete BS!!

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Value
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Thumbnail of user vanessah533
1 review
1 helpful vote
June 28th, 2023

I just want to say I know that KKB has had their growing pains as a small business. I originally started shopping back in 2018, I ordered a sweater and they found a defect and could no longer order anymore from the vendor. Kristyn took time out of her day and called me herself to apologize. From that moment on I have been a customer. They have treated me very fairly and have ALWAYS been kind. I imagine having a very small team and managing THOUSANDS of orders is no easy task. They have always provided me with very fair resolutions to any issue I have ever had. I know that I've seen a few frustrations with preorders that take 4-6 weeks, but the quality is amazing, and having custom made high volume quality pieces so take time. Kkb has always always in the now 5 years I've been shopping treated me kindly like a valued customer and member of their community. No business is perfect and they all have their growing pains. I am and will remain a very loyal KKB customer.

Products used:
Jewelry, clothes, shoes, decor

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Thumbnail of user mi225
1 review
0 helpful votes
September 1st, 2023

Krush Kandy Boutique is my go to for fashion and jewelry, and the deals are amazing! Kristyn has such great taste that I've stopped going to the mall! There are at times mishaps, but her staff never fail to fix it! Kristyn deserves a thousand

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Company Representative

Thumbnail of user kilcullenk
Kilcullen K.
Typically does not respond to reviews

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