Lakeside

I ordered some flowers in a bag seed. I was thrilled! When my front yard exploded with zinnias. I hope I can reorder next year.

I have ordered from Lakeside for several years now. I have never been disappointed with the merchandise. The shipping can be a bit slow, so I suggest ordering in advance of when you need it. Their customer service is right on time! Never a problem and they do take the time to help if there is a concern or problem. I would recommend this company highly.

I ordered from The Lakeside Collection but never again! One e-mail confirmation shows me paying:
total:18.10, ship $6.99 surcharge $3.00
But when I go to view order I get:
Total: $18.30 Shipping 9.99

So, which is it? $18.10 or $18.30? Shipping $6.99 or $9.99? According to their chart I should be paying $6.99 for shipping on my order total but they have me at $9.99 which is higher than the average for shipping. And they don't mention this Carrier surcharge any where. What is this for? Why am I paying this? Plus, If I AM the one paying for shipping, why is it taking over 3 WEEKS for me to get my items? I believe they are using SNAIL MAIL and probably paying less for the shipping so they can make money on the shipping that I am paying for!
And how are they going to show on their shipping rates "you save more for shipping with the more you buy"? I buy more and get free shipping from most companies! So I pay for shipping but LS sends it snail mail anyway so I save money or they make $$ on my shipping?

CUSTOMER BEWARE. I placed an order with Lakeside Collections & paid with my Visa. I then was deluged with e-mails promoting their products. I tried unsubscribing many times to no avail. I then contacted Lakeside & requested removal from their e-mail list. I rceived reply from their Customer support saying they would do so. I discovered Lakeside had surreptitiously used my Visa to enroll in their program LSCPerks.com whereby I was unknowigly paying for their advertising which I had attemped to escape from.

Attached is confirming e-mails:
The Lakeside Collection - Lakeside - Technical_Website_Help
Yahoo
/
Archive

Lakeside Customer Support <*******@lakeside.com>
To:
Anne

Wed, Mar 2 at 12:23 PM

Hi!

Your request (Ticket #*******) has been updated. To add additional comments, reply to this email.

Kathy Schindler (The Lakeside Collection)

Mar 2,2022, 2:23 PM CST

Hi Anne,

As requested, I have removed your email address from our email mailing list. Additional email promotions may reach you before your cancel request has been processed. I apologize for any inconvenience you may experience due to this time delay.

Please let us know anything additional you need.

Best Regards,

Customer Support
The Lakeside Collection

Anne

Mar 2,2022, 9:52 AM CST

The following query was submitted by a customer on the Lakeside Collections website:

Customer Name: Anne

Customer Number:

Customer Email Address: *******@yahoo.com

Service Area: Technical_Website_Help

Customer Comments:
STOP SENDING ME E=MAILS. I'VE PRESSED "UNSUNSCRIBE" COUNTLESS TIMES WHICH DOESN'T WORK. I'VE TELEPHONED YOUR CUSTOME SERVICE WITH A REQUEST TO STOP SENDING ME E-MAILS AND I"M STILL GETTING THEM. I"VE BEEN DELUGED WITH E-MAILS EVER SINCE I MADE THE MISTAKE OF PLACING AN ORDER.
This email is a service from The Lakeside Collection. Delivered by Zendesk
[5MV6L3-29PL]

CUSTOMER BEWARE. I placed an order with Lakeside Collections & paid with my Visa. I then was deluged with e-mails promoting their products. I tried unsubscribing many times to no avail. I then contacted Lakeside & requested removal from their e-mail list. I received reply from their Customer support saying they would do so. I discovered Lakeside had surreptitiously used my Visa to enroll me in their program "LSCPerks.com" whereby I was unknowigly paying for their advertising which I had attemped to escape from.

Thier customer service was the WORST i have ever received. I was first charged twice for my order, then they sent the packages out with out a street address or street#. SO after waiting an hour on the phone to speak to a Rep. She said the only option was for UPS to send them back and reship. Seriously? Not only was the Rep rude but she did nothing to assure my service was their top priority. I said no thanks i want a refund. They do not deserve my business! DO NOT SHOP ON LAKESIDE.COM!

I have ordered several times from Lakeview Collection and am satisfied with purchases made and the price I paid. When I have ordered Christmas items, they came before the big day to be gifted.