• LaLa Mira

LaLa Mira

Overview

LaLa Mira has a rating of 3.3 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LaLa Mira most frequently mention many compliments, beautiful dress, and good quality. LaLa Mira ranks 2nd among Dresses Other sites.

  • Service
    145
  • Value
    146
  • Shipping
    145
  • Returns
    143
  • Quality
    143

This company responds to reviews on average within 29 days

Positive reviews (last 12 months): 66.7%
Positive
6
Neutral
0
Negative
3
368
See all photos

What reviewers want you to know

Positive highlights

  • I will choose LaLa Mira for my needs for Special Occasions.
  • Their customer service was prompt and helpful, making the whole experience delightful.

Critical highlights

  • Per their return policy, you are able to return if you are unsatisfied and if it does not meet your needs.
How would you rate LaLa Mira?
Top Positive Review

“Enchanting Dress, Delighted with the Purchase!”

Kaleigh V.
12/4/23

I recently ordered a birthday party dress for my daughter from lalamira, and must say, thoroughly impressed! The quality of the dress was exceptional, with meticulous attention to detail. The size guide was spot on, making online shopping a breeze. My daughter looked absolutely stunning in it and was over the moon. The customer service team was also incredibly helpful, addressing my queries promptly. Delivery was quicker than expected, which was a pleasant surprise. Highly recommend lalamira for their beautiful dresses and excellent service!

Top Critical Review

“I ASKED TO EXCHANGE THE FLOWER GIRL DRESS FOR A DARKER COLOR AND THEY REFUSED WHICH IS RIDICULOUS!”

Michelle S.
4/12/23

I requested to EXCHANGE the flower girls dress for a darker color to match my bridesmaids and they REFUSED my request. WHAT COMPANY DOES NOT ALLOW YOU TO EXCHANGE?! NOW I HAVE WASTED OVER $100.00. THERE DRESS ARE NOT CHEAP AND YOU ARE BUYING SPECIAL OCCASION DRESSES ONLINE SO I WOULD THINK THAT THEY WOULD BE WILLING TO WORK WITH YOU WHEN THE COLOR IS A BIT OFF. I DIDN'T ASK FOR A REFUND, JUST A DARKER COLOR OF THE SAME DRESS.

Reviews (696)

Rating

Timeframe

Other

Reviews that mention popular keywords

return policy (56) lala mira (49) customer service (147)
Thumbnail of user michelles3946
1 review
1 helpful vote
April 12th, 2023
Verified purchase

I requested to EXCHANGE the flower girls dress for a darker color to match my bridesmaids and they REFUSED my request. WHAT COMPANY DOES NOT ALLOW YOU TO EXCHANGE?! NOW I HAVE WASTED OVER $100.00. THERE DRESS ARE NOT CHEAP AND YOU ARE BUYING SPECIAL OCCASION DRESSES ONLINE SO I WOULD THINK THAT THEY WOULD BE WILLING TO WORK WITH YOU WHEN THE COLOR IS A BIT OFF. I DIDN'T ASK FOR A REFUND, JUST A DARKER COLOR OF THE SAME DRESS.

Tip for consumers:
THESE PEOPLE CONDUCT BAD BUSINESS AND SHOULD NOT BE ALLOWED!

Products used:
FLOWER GIRL DRESS

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaleighv
1 review
0 helpful votes
December 4th, 2023

I recently ordered a birthday party dress for my daughter from lalamira, and must say, thoroughly impressed! The quality of the dress was exceptional, with meticulous attention to detail. The size guide was spot on, making online shopping a breeze. My daughter looked absolutely stunning in it and was over the moon. The customer service team was also incredibly helpful, addressing my queries promptly. Delivery was quicker than expected, which was a pleasant surprise. Highly recommend lalamira for their beautiful dresses and excellent service!

Products used:
Beautiful dress

Thumbnail of user lalamiraishorriblex
1 review
0 helpful votes
April 26th, 2023
Verified purchase

One of the most fraudulent websites there is. They sent me a bootleg version of the dress I ordered in horrible material. They told me to resell the dress instead because I was not entitled to a return even though I request it 1 day after it was delivered. The website states there is a 14 day return. DO NOT PURCHASE TRUST ME!

Tip for consumers:
Fraudulent website with horrible customer service. They do not follow through with the return policy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vanessas158
vanessa s. – LaLa Mira Rep

Dear customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon.

Thumbnail of user blakew204
1 review
0 helpful votes
December 6th, 2023

Bought a flower girl dress from lalamira. It exceeded my expectations in quality and design. Quick delivery and great customer service!

Thumbnail of user adinas20
1 review
1 helpful vote
April 8th, 2023
Verified purchase

The two dresses I ordered are way bigger than the picture and don't fit my daughter. They allow no returns for wrong sizing. Better to order from a place that allows you to get better costumer service with their business. They have a Bad business plan.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user vanessas158
vanessa s. – LaLa Mira Rep

Dear customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon.

Thumbnail of user ginah454
1 review
1 helpful vote
March 3rd, 2023

I ordered 2 brides maid dresses and one came 2 months later. The body suit was like a size 6 x and the skirt was for an adult size 10 … crazy the other wasn't even the color I chose. Not to mention they charged my card for 3 and I got 2. No way to ever return them. I sent soooo many emails with no response. And was charged 350$ for the 2 brides maid dresses that never came. I had to finally dispute my transaction with the bank. Buyer beware. There are so many more reputable sites out there. Don't let this destroy a happy memory.

Tip for consumers:
Pass this site over all together don’t even waste your time. The dresses are all so beautiful but they’ll never come or it won’t look like the picture.

Products used:
I didn’t ever use either dress they sent . I ordered one from joyfolie instead

Service
Value
Shipping
Returns
Quality
Thumbnail of user vanessas158
vanessa s. – LaLa Mira Rep

Dear Gina H,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon

Thumbnail of user kateb291
1 review
1 helpful vote
August 1st, 2020

Don't order from here. They wouldn't return my dress when it was way too large citing it was my fault. Never have I not been able to return something from an online site. Don't waste your money

Thumbnail of user sashah89
1 review
1 helpful vote
April 11th, 2023
Verified purchase

I would give 0 stars! I ordered my wedding dress from lalamira when it finally arrived it looked nothing like the picture, the dress came with a ton of glitter on it and the sizing was even worse! I filed a complaint but the manufacturer, who you cannot physically speak with, emailed me back saying the dress was "adequate" and they would not refund my money. I even found out they "re-use" other website reviews for that dress. They told me to try and sell it, but who would buy this mess of a dress. They really don't care about customer satisfaction or quality for that matter. I was then told "my understanding would be appreciated". I'm extremely disappointed in the lack of accountability after spending all that money. Please do yourself a favor and DO NOT buy a thing from this company!

Tip for consumers:
Company seems like a scam! Really disappointed on the craftsmanship and they don’t care about customer satisfaction!

Products used:
Wedding dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikkib148
1 review
24 helpful votes
June 10th, 2020

Horrible! I bought my here and gave them my exact measurements. The dress came in, everyone was a little socked because it did not look the same as the picture but I still tried it on and when I did... I just cried. You could fit 2 of me in this dress. I sent them pictures and confirmed my measurements and NOTHING! They refused to return or exchange. I would advise everyone to stay away from this company!

Thumbnail of user katiee190
1 review
0 helpful votes
December 9th, 2023

I purchased a party dress for my granddaughter from LalaMira, and it was a fantastic choice. The dress was not only gorgeous but also very comfortable for her. The swift delivery and eco-conscious packaging were a pleasant surprise.

Thumbnail of user jazc3
1 review
1 helpful vote
September 17th, 2020

I ended up purchasing the dress. Something didn't feel right so I decided to do my research AFTER my purchase (BAD IDEA). Once I researched, I didn't have a good feeling AT ALL about my purchase therefore I requested a refund. So I purchased on 09-10-2020 and requested a refund on 09-14-2020. Well they stated they would give me a partial refund. I was cool with that because it was my fault for not doing my research on this product and service before hand. MIND YOU I HAVE NOT RECEIVED A DRESS AND NEITHER HAS THERE BEEN ANY UPDATES IN THEIR SYSTEM STATING THAT THEY HAVE STARTED ON THE DRESS. It just stated "payment received and payment verified." I get a notification on 09-16-2020(today) that I received a refund from the company of 29.00! I payed them 149.00! 119.00 for the dress and 29.00 for expedited shipping. You mean to tell me in four days of my purchase, you can only return the shipping cost. COMPLETE SHAM. So imagine someone who patiently waits on their product. AND IT'S WRONG. YOU GET NOTHING. This is ridiculous and why sore's this company still have a site!

Thumbnail of user dhirajg5
1 review
0 helpful votes
April 14th, 2019

I need this for my wife and i this that is nice biut one thing i leave in nepal so this is my probelm of economic status

Thumbnail of user karlas283
1 review
0 helpful votes
December 17th, 2022

This idiots will send you something that you didn't even order and we you try to contact them about ur money they will refused to send you back your money! Dont wasted youre time and Money!

Thank you for your email.

There is nothing wrong with the dress itself. The difference is acceptable. It's unfair for us to take responsibility. Just keep the dress or you can send it to your friends or resell it locally. The return is really not possible.

Thumbnail of user vanessas158
vanessa s. – LaLa Mira Rep

Update:

Dear karla s,

If you could provide us your order number, we can look more into your order to see if we can further assist you. But we can't assist you further without any order details. Could you please provide the order number as soon as possible?

Looking forward to your reply.
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Replied on Dec 23rd:

Dear karla s,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.

Thank you for your cooperation in advance. Hope to hear from you soon.

Thumbnail of user samg176
3 reviews
2 helpful votes
November 15th, 2018

It fit really well overall and was beautiful, the sleeves are a little bit big but nothing a small sewing fix can't solve. Overall very satisfied with my dress!

Thumbnail of user candiceb268
2 reviews
0 helpful votes
April 5th, 2023
Verified purchase

Please be aware ladies! This company uses photos of other designers & place them on their website. The product that you receive will be a completely different dress. I ordered an Ivory dress that had nude sheer sides. The dress i received was white as snow with no nude sheer siding

Tip for consumers:
The website is a scam

Products used:
No products .. i have to find another dress

Thumbnail of user vanessas158
vanessa s. – LaLa Mira Rep

Dear customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help us solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?

Thank you for your cooperation in advance. Hope to hear from you soon.

Thumbnail of user cristinam257
1 review
0 helpful votes
November 19th, 2022

I purchased a flower girl dress from this company. I measured my daughter and chose the dress it suggested. When we received the dress it was way too big. They claim they add an inch all over so you can then PAY someone else to alter it. I'm their website they claim they will return within 10 days. However, they don't not do returns. Now I'm stuck with this dress that we cannot use. $125 down the drain.

Tip for consumers:
Don’t buy from this company!! They don’t take returns!

Service
Value
Shipping
Returns
Quality
Thumbnail of user vanessas158
vanessa s. – LaLa Mira Rep

Update:

Dear Cristina,

If you would like to provide us your order number, we can look more into your order to see if we can further assist you. But we can't assist you further without any order details.

Looking forward to your reply.
-----------------------------------------------------------------------------------------------------------------
Replied on Nov 30th:

Dear Cristina,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.

Thank you for your cooperation in advance. Hope to hear from you soon.

Thumbnail of user laurab3997
1 review
0 helpful votes
December 13th, 2023

Bought a flower girl dress from LalaMira for my little cousin. The quality exceeded my expectations, and the design was adorable and age-appropriate. Their customer service was prompt and helpful, making the whole experience delightful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephaniet1053
1 review
5 helpful votes
September 30th, 2021
Verified purchase

This company does not honor their return policy. And will suggest reselling to a friend or consignment shop. You cannot verbally speak to anyone & the only way to communicate is after 1am via email. If there is a chance you will not be satisfied with ordering from a picture online, do not use this company. Initiating a return within the same day of receiving your item will leave you disappointed!

Tip for consumers:
Quality of dress vs pictures are not the same.

Products used:
Wedding dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user sataim
1 review
13 helpful votes
November 22nd, 2018

I ordered a dress online ($180) for my up coming grad. Bought it, done. Then I thought (a little too late) that I should have looked up some reviews of la la mira. I did. I was horrified. Terrible reviews! But it was a little late. I got my package, and apprehensively opened it. I was pleasantly surprised and greatly relieved that it was what I ordered, properly made, correct colour, and size (I ordered one custom sized)!. Although the fabric isn't as nice as it could be, it is a very nice dress. Looks amazing =) (in the pictures, it needs to be ironed a bit still because of the small size of the package).

Thumbnail of user johnie1
1 review
0 helpful votes
September 13th, 2022

Upon receipt of a wedding dress I ordered from this website in an undamaged package the dress had damage to it. The silk had a large run in the back near the train, the strap was frayed not to mention that much of the lace was not even attached to the dress. Upon requesting a refund label I was told to use common sense that when you ordered online the product would be different than the photo displayed. After much back-and-forth regarding a low quality product the pictures below are email screenshots of my correspondence with this company. BEWARE

Tip for consumers:
Beware! Do not order from this site

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user vanessas158
vanessa s. – LaLa Mira Rep

Dear customer,

Thank you for your feedback.

We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly.

Thank you for your cooperation in advance. Hope to hear from you soon.

Thumbnail of user mikal13
1 review
0 helpful votes
March 22nd, 2019

I absolutely adore another dress and it's my favorite dress for sure. Before I placed my order, I was just having a hard time to choose color and the picture. I ordered the sky blue. And the color and size were okay for me and also is can see and my friend say is good see for me. Thank you!

Thumbnail of user truthfulleigh
1 review
0 helpful votes
October 7th, 2023

Lalamira had the best colored gowns for Brides I could find! I looked stunning in my black dress and it fit like a glove. I will be ordering again for future formal events.

Products used:
A petti coat and A black gown

Service
Value
Shipping
Quality
Thumbnail of user loris557
1 review
0 helpful votes
March 28th, 2020

I ordered a prom dress for my daughter from lalamira.com and this was our first purchase from them and will be our last. The dress she received was not the dress she ordered - there were definite differences and it had a bad odor. They claim you can return items within the first 7 days with no problem. I contacted them on day 4 and they denied the return after asking for pictures of the dress claiming it was not defective. We never claimed it was defective only that she did not like it. They told us to just resell it on our own because it wasn't their fault she didn't like it. Seriously?! No ethical, reputable business takes this approach to customer service. Be forewarned if you decide to purchase from them that you will be stuck with whatever you get.

Thumbnail of user rebeccaa152
1 review
11 helpful votes
April 28th, 2019

I was VERY skeptical when ordering this dress but it is BEAUTIFUL. It arrived within two weeks from order date and I can honestly say, I have tried on so many wedding dresses and this one is the dress of my dreams. I ordered a size 8, and it fits me wonderfully except for a couple of areas that need to be taken in but that's not a big deal. The reason why I am giving it 4 stars is because the picture this site has of the dress, the lacey top of the dress is lined but it did not come lined. I also ordered ivory and it came pure white and those are the only cons I can think of. Other than that, I recommend this dress.

Service
Value
Shipping
Returns
Quality
Thumbnail of user crystale119
1 review
4 helpful votes
August 20th, 2021

My bridesmaids ordered their dresses for Lala Mira and many of them arrived with zippers that would zip up and sizes not in-line with how they were advertised. When contacted, their customer service basically said "too bad, it's your problem, sell the dress if you don't like it". With all the options out there, I implore you to not waste your time or money on this company! Their products are sub-par and their people are indifferent. They literally could not care any less about their customers.

Tip for consumers:
Don’t! Once they have your money, there are no refunds, no exchanges and no support whatsoever. Spend your money elsewhere!

Products used:
Bridesmaid dresses

Service
Value
Shipping
Returns
Quality

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Company Representative

Thumbnail of user vanessas158
vanessa s.
Typically responds within 29 days

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