• Lamps Plus

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Overview

Lamps Plus has a rating of 3.5 stars from 2 reviews, indicating that most customers are generally satisfied with their purchases. Lamps Plus ranks 62nd among Lighting sites.

How would you rate Lamps Plus?
Top Positive Review

“Definitely A Keeper”

Chris J.
8/23/21

I bought from this top tier company for the first time and got a pair of stunning pendant lights I could find NOWHERE else. But a day or two later, the price had gone down somewhat significantly. I sent them a mail telling them I wasn't liking my first experience and felt chumped; they immediately and cheerfully credited my account with the difference.

Top Critical Review

“Double charged”

Kimberly L.
2/4/21

About: Lite Source Kaira Gunmetal 5-Light Arc Floor Lamp Double charged for the item I just ordered this lamp and it's not yet been received. This is not about the product but about the ordering process and lack of customer service. After I placed the order I checked my debit account and realized I was charged twice for this product. One charge for 584.00 and another for 546.00. I contacted customer service who advised it was a hold and when the product shipped it would be an actual charge. This is completely unacceptable as it was not a "pending" transaction on my account in addition I was charged 1131. 00 for a 584.00 purchase. Now I'm concerned there will be a third charge when they ship the item. Customer service was completely unhelpful and continued to argue that the charges were only pending. Meanwhile I'm out 1131. 00 and will probably not recover the funds as they refused to comprehend that my account was debited twice and they were not a holds or pending transactions. So I would avoid ordering from this company unless you want to pay double for an item and receive no resolution.

Reviews (2)

Rating

Timeframe

Other

Thumbnail of user johnj2385
1 review
0 helpful votes
August 23rd, 2021
Verified purchase

I bought from this top tier company for the first time and got a pair of stunning pendant lights I could find NOWHERE else.
But a day or two later, the price had gone down somewhat significantly.
I sent them a mail telling them I wasn't liking my first experience and felt chumped; they immediately and cheerfully credited my account with the difference.

Thumbnail of user kimberlyl854
1 review
0 helpful votes
February 4th, 2021
Verified purchase

About: Lite Source Kaira Gunmetal 5-Light Arc Floor Lamp
Double charged for the item
I just ordered this lamp and it's not yet been received. This is not about the product but about the ordering process and lack of customer service. After I placed the order I checked my debit account and realized I was charged twice for this product. One charge for 584.00 and another for 546.00. I contacted customer service who advised it was a hold and when the product shipped it would be an actual charge. This is completely unacceptable as it was not a "pending" transaction on my account in addition I was charged 1131. 00 for a 584.00 purchase. Now I'm concerned there will be a third charge when they ship the item. Customer service was completely unhelpful and continued to argue that the charges were only pending. Meanwhile I'm out 1131. 00 and will probably not recover the funds as they refused to comprehend that my account was debited twice and they were not a holds or pending transactions. So I would avoid ordering from this company unless you want to pay double for an item and receive no resolution.

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