LaptopsDirect UK

Ik wilde een dure bijna 2000 euro kostende 32 inch all in one 4K pc bestellen maar had paar vragen over hoe de Engelse ponden omgezet worden naar euro en of er dat btw opzit, beide nummers op hun website *******0934 en *******3060 zijn afgesloten nummers die niet meer actief zijn! Dat is toch wel heel erg verdacht voor een bedrijf wat zegt binnen 24 uur te leveren

Laptops Direct have the Samsung Galaxy S21 ultra 256gb for around £150 cheaper than many other retailers - What I didn't realise was that it's a reflashed imported phone.
I didn't fully read all the information on their site, and it says they can be imported - so that was down to me not checking all the information.
But... The phone had been flashed with 2 country codes, so didn't receive a single software or security update because (according to Samsung), the phone doesn't know which software to download, as it has 2 country codes. Apparently it would never receive any kind of update.
I contacted Laptops Direct, who confirmed that the phones are imported. I explained that it had 2 country codes, and that I have been told it will never get any updates. Also, it was running on May 2021 security patch - not good for a phone costing over £1000.
It took another 3 weeks to get my money back, and I had to pay postage to return it even though (in my eyes) it's been reflashed incorrectly.
I have since paid a little more, and got a proper UK version which (out of the box) was on October 2021 update, and straight away updated to January 2022 update.
This is a classic example of you get what you pay for. Their phones are cheaper, because some are imported. The phone will work perfectly fine, and to many won't even know there's an issue - But to me, a phone costing over £1000, which will never get a software update is a big issue!

I ordered a phone from this company and paid extra to have it delivered next day, I received a padded envelope containing an empty box. After an exchange of E. Mails with what I think is an automated system asking somewhat irrelevant questions and sending stock answers they agreed to send replacement. Two weeks later I am still waiting and their website no longer recognises my Email address or password so I can not track the package, if they even dispatched it. Fortunately It was only a cheap phone so I will put it down
To experience and never have any dealings with the direct group in future.

I would suggest you don't buy anything from this company! A laptop we bought had a screen failure after 2 hours of use and they refused to refund as they said it was a ‘user error'! Absolute charlatans! Avoid this company at all costs!

They sent me a screen with no screws for the mount when I requested them they asked if I could go and find the screws myself. I said no they sent me a bag full of screw which none of them fit, when I tried to attach the mount with the screws the screen fell over and broke I have tried to get a new screen delivered but they are saying it's my fault. Not sure how it's my fault when they have supplied the wrong material. I'll be writing reviews on every website I can for as long as I can so no one else is ripped of by this company

I ordered a hp envy x360 laptop for over 800 and they sent me a broken laptop that would shut down after 30 seconds. I sent it back and they didn't refund me. AVOID! I'm still trying to get my money back. I sent them back the product as they asked and now they send me emails telling a courier will collect the product, even though they told me I would have to send it back. I've been lied to and stolen from.

Only but from this company of you can afford to lose your money,
They did not deliver and won't rectify issue either. Terrible customer services spend a little extra money from a reputable company,

I ordered a refurbished Asus Vivobook and had a free named day delivery code. DPD messaged me with a one hour delivery slot on the day and it arrived on time. Initially I was delighted as the laptop seemed brand new, but after loading software I realised they'd delivered the wrong laptop with a lower spec. I called customer service and they arranged to collect free of charge the next day. It then took 2 days for laptop to be received at their centre and two more days to be inspected. They then contacted me to apologise for a warehouse error and allowed me to cancel the original order as I'd now found a new version of my desired laptop on sale elsewhere for only £20 more than my refurbished one. Money back in my account within 2 hours.

Avoid - Good prices on line but truly terrible customer service and entirely unreliable delivery.

Ordered a Microsoft Surface Pro on-line for next day delivery - followed up with a phone call to confirm order and delivery arrangements. Never turned up and when chased up was told it wouldn't arrive until the end of the month. Was told to cancel that order and re-order for next day delivery. Only it didn't arrive next day and they didn't cancel the order so I am left with two devices nearly £700 out of pocket and they won't take to back. It has taken me hours to try and sort out - complete waste of time.

Customer service were consistently unhelpful and gave conflicting or incorrect information. The UK sales line staff were initially friendly and helpful but after the initial order placement things spiralled downhill rapidly.

Avoid at all cost! Disgusted with this company.

Ordered tablet 4 weeks ago…. After payment I noticed a 2nd separate transaction on my credit card. They had gone and charged me for two products I had not ordered. Should have been a red warning sign! ( After contacting them I did get this money refunded).

Paid for express delivery and 3 weeks later no tablet! Numerous phone calls and emails. Delivery date kept changing. The latest…. The tablet is supposedly now out of stock! However when I checked their website it's "new in" but over €200 more expensive! Don't know what to believe! Am being refunded the full amount I paid …. Since then an issue as they didn't refund correct amount. Had to get on to them numerous times… over and back to try to get the full amount. More than 4 weeks after initial order I've finally been refunded in full. I know with certainty I will never go near this site again and I advise you not to either. Beware!

Days after their Provided Warranty…

6 days after their Provided Warranty contact number did not work I have had a string of emails from different people in the company, not one of which read the email in entirety from their replies.

I have had a return opened and closed when the issue was never a return. Emailed to ask what was happening got no reply to that. Then got asked to provide pictures which I did following thier instructions, got further emails saying I had not emailed the pictures yet, which had they scrolled down was not the instructions given.

Questions from me in the email were totally ignored. Then given a reason that warranty does not cover the issue using terminology and wording that is not in the documentation and to take it to a laptop repair shop as though I needed that bit of information.

Staff cannot read their own emails let don't my replies so chances that anyone competent in the process (none of which I've spoken to) during the past week has any idea what the warranty documents say or cover is highly unlikely.

My best part is Jayson when asked for complaints process... Did not provide this, nor address any other parts of any email really. But top from him is to take a laptop that needs repairs to a laptop repair shop.

Also no idea who the case manager that would get back to me in 24 hours, 6 days ago is.

Dreadful customer service. Avoid at all costs. Their repairs process is a joke and they sent back the same faulty item with no repair having been carried out and my cables were missing

Tried to buy a gaming monitor from these payed for next day delivery. Nothing turnd up still waiting for my money back now 3 weeks later. Can't get in contact with anyone keep getting pasted about from department. Just gunna give it up as a bad job. Reported them to trading standards. Just keep clear save your money

Bought 2 laptops from this company and both packed up after less than 6 months. Contacted them and they could not care less. First time I got a refund from the manufacturer but the second I was told it was user damage when clearly it was faulty equipment. They are not interested. DO NOT BUY FROM THIS COMPANY.

It turns out that the poor reviews you can find absolutely everywhere online about Laptops Direct really are true, and you would be wise to do everything you can to avoid buying from them. In my case sadly, I read after them after ordering and not before, although in fairness, I'm sure that if there had not been a problem, my review might include more stars - ordering was pretty painless and it was delivered on time.

The problem for me started because of an issue with the product actually received. The details of my case are dull and boring, suffice to say that the many, many times I spent on hold waiting to be connected have amounted in total to the best part of a working day, and the outcome is that I will have to involve my credit card company in dealing with the legal work to recover my money.

Make doubly sure that you have read every last letter of the technical spec of the product you wish to buy, do not be misled by the photos they use to illustrate the product since it turns out they don't necessarily bear any relevance to what you think you're actually getting, and then having done all that, buy it somewhere else, preferably from a retailer who understands that misrepresentation is an offence.

Fortunately for me, I recorded the last phone conversation I had (for training purposes, obviously) so I imagine there's a slightly nervous "customer service" operator at the moment, and yes, she was made fully aware that the call was being recorded.

If it was possible to give no stars I would. I bought a laptop for £340 reconditioned for my mum, it almost immediately began getting issues. Random crashes etc but would always restart and then work for a bit. Eventually it wouldn't start at all ' no bootable device found '
We were told to return as it was under warranty. It went missing for a week in their care and then they claimed we had been inside it. Why would we when it was under warranty?.
They refused to repair it and have sent it back with a screw hanging out the bottom, the whole base of it buckled and a massive lump of plastic missing.
I am beyond furious.
DO NOT EVER TRUST THIS COMPANY!

Ordered HP refurbished laptop. Worked fine except for the in-built camera which wasn't working.

Went back and forth with tech support for days - they were not at all helpful, suggested things I had already informed them I had done.

I finally spoke to their tech support on the phone. Went through everything again and was informed they had to arrange for the laptop to be collected so they could check it - they said it had not been checked before it was sold to me... when I questioned the sale of a refurbished laptop not being checked, they backtracked and said it had! After checking they would repair it or issue a refund, but the checking part would take 7-10 days.

I would not be able to get a refund or a replacement until after the 7-10 days.

Escalated the matter. Had another phone call and was told the exact same thing again. Very unhelpful, very unsympathetic.

Steer well clear!

Used my last pennies to buy a laptop for my daughter for school and it didn't turn up. I shall be continuing to hassle them until the money is returned.

The worst experience I have endured from any company. Do not buy, they don't give a damn.

Ordered a laptop which arrived 2 days later without the product key, called and advised it would have to be collected and taken back. Fed up with the fact they could not merely send on the Key, I informed them I would want a refund. I was told the laptop would need to be collected and verified before the refund process would begin. And that a courier City Air Express would collect Monday.
Waited all day Monday, nothing
Called Monday evening, got lots of apologies and told they forgot to confirm the collection and it would be sorted, called Tuesday evening as nothing had been done, another agent,, more apologies and a guarantee it would be collected Thursday, I was emailed a confirmation. Thursday comes and goes and nothing. Called Thursday evening g, more apologies and a " managers have gone home, nothing we can do now" message.
Told i would be called Fri morning, I get an email Friday morning saying they tried to call me, ZERO missed calls and I should contact them. No telephone number left, so back through the main number, each call remember I am advised I am calling on premium rate.
Told again no refund until the get back the laptop which they are continually declining to collect.
I bought from this company several years ago and thought they could be trusted. I was so very wrong. Avoid.

The refurbished laptop I bought was faulty on first use. It was returned to get 'fixed' then sent back to me. The previous owner's details, emails and content kept popping up. It became faulty again after the third use. They never responded after MANY emails! Complete waste of money! DO NOT WASTE YOUR MONEY! DO NOT BUY FROM THEM!

Laptopdirect (buyitdirect) gave me great customer sales. However, after purchasing a laptop and monitor in November 2023, the package arrived via DPD in an open courier bag. I had to hand over a PIN to received the bag. I asked the driver to take a picture as receiving an open bag is not usual. I checked the contents and there was a monitor but no laptop. Laptop direct had the photo from the courier and won't refund me. This is their issue to resolve with DPD not mine. They did not deliver me a laptop for which I have paid and refuse to refund me. Avoid!

I was looking for A34 5g to offer to my daughter.I noticed it was 15pounds cheaper than Samsung.I had I chat with some on their web site called Niall.asked to confirm the smartphone is a UK version he said, I paid 9.99pouns to get my phone delivered next days.with my big surprise I received an open box smartphone.and it mentioned on the box the phone is an EU VERSION and was modified the firmware on the UK. When contacted them to send it back they said you have to pay for return because it's considered as Unwanted item.they waste more than 1h on chat...I don't recommend buying from them. Because they lied to me on the version of the phone and it's very easy if you have an issue to return and have your money back from Amazon, Argos...or from the manufacturer..

I ordered SSD disk for 104 Euros on February the 3rd. SSD disk compatible with my laptop. They sent me RAM memory stick, I told them that it's not what I've ordered, they offered me 10 pounds refund or 20 pounds voucher if I keep the item. ITEM I DID NOT ORDER, I DON'T NEED AND IS NOT EVEN COMPATIBLE WITH MY LAPTOP. So I said no, pick it up and send me the right item or refund my 104 euros. They picked it up and since then nothing happened. It's 19 days since I made the order and I don't have my SSD disk, they have not told me if they will send it or if I will get refund so I can't even order it from somewhere else. The question is... WHERE IS MY MONEY? IF anybody from Laptops Direct will read this, order I'm talking about is *******. Get your s**t together really!