Laurelandwolf

I placed an order in September (2018). October 1st, I reached out to the company. I hadn't received any updates. (Notifying me that the item had shipped, etc.) Here is a shorter/edited version of the email response that I received: Apologies on the confusion... the order has been cancelled and a refund is in queue to be processed. The item you have purchased has been discontinued... so we will be unable to facilitate this order on your behalf. You should be receiving a separate email from *******@laurelandwolf.com detailing the refund status. To which I said: It doesn't appear that there was any confusion, just a failure to communicate and sloppy inventory tracking. I'm very sorry to hear this almost 2 weeks after placing my order, as I was greatly anticipating receiving the item. I am wondering when -or if- I would have been notified, or received a refund, if I had not reached out to Laurel & Wolf. The refund should not sit in a queue for an item that was never available in the first place. Please process it as soon as possible and I will look for the credit to my account. Also, please remove me from your email list as I have no intention of doing future business with the company. I received no apology (other than the initial one for confusion, which I was never confused), just more excuses and the statement that they would attempt to expedite the return but that it usually takes 30 days. Ethical companies do not charge for an item they don't have and most wait until an item ships. I'm extremely disappointed as I was greatly anticipating the item and possibly future design services with the company. NOPE.