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My purchase was completely online. I read the detailed specifications, options, delivery dates, etc. Many other sites have same brand and style for equal or less than 1Stop Bedrooms. However, customer satisfaction was definitely worth shopping here. Delivery was on time as stated, my bedroom set was set up very quick and with care! I have already recommended my friends and you should too! THANKS!
Javier V
First impression - OK, the bed is comfortable. After the 3rd night I realized I had only changed positions 2 times. No more tossing and turning! A+ for pressure relief. For me it has the prefect amount of softness and firmness. After sleeping on it for 1 week I can say I absolutely love this mattress and talked my sister into buying one.
I spent a week online with mattress reviews and narrowed the choices down one by one. One of my biggest complaints about my 2-year-old mattress was the lack of edge support and that was what put Wink bed over the top.
I contacted other mattress companies and they never called or emailed me back. Winkbeds did immediately. I liked the service so much I ordered one. It arrived and I slept on it for a month and a half and it was just too soft. I emailed them and thought, "ok here we go". BUT, they sent me the next firm bed BEFORE they even took the other mattress back! Talk about customer service. Then they picked up the old mattress in about a week. Don't bother with the others this company is the best.
Collections Etc. is one of my favorite sites for seasonal home decor and interesting items that you can't easily find elsewhere for home or personal use. The company says your order will be received within 7-10 days of being placed, and it usually is, if what you've ordered is in stock. They are good about sending you email updates for items you've purchased that are on backorder. In my experience, their customer service is readily helpful and responsive to questions concerning ordering, receipt of damaged items, replacements, and refunds.
Tip for consumers:
READ the product description and the reviews. Many times I've gotten excited about an item before completely reading its description. Thankfully, in reading the reviews, someone will have commented on the size. Photos are often closeups, so, for instance, an item that appears to be 5" x 7" may actually be 1.5" x 3". If you want cotton towels, bed linens, shirts, etc., READ the description of the item's content, which may or may not be cotton.
Products used:
Collections Etc. has various offers that reduce shipping costs. The last time I returned something it was for a replacement item, not a refund. It's been years since I returned something for a refund, and I don't remember the details. I've generally been very satisfied with the quality of the products I've purchased. To limit my disappointment in quality, size, functionality, etc., I read the product description and the reviews and I compare prices (and read any reviews) of the exact or similar item with other sellers before purchasing. Sometimes, the price of an item I'm especially interested in is higher than I can or want to pay. It's risky, but if you can, wait. The price will likely decrease. Of course, when it does, the size/color you need/want may not be available. That's the risk.
Absolutely gorgeous. It flows beautifully. It is a little too long for me as I am only 5'2", but I will wear it with higher shoes.
I am fed up I cannot get an answer from Esty regarding my order. Why is it so easy to take customers money, and very difficult to reach anyone when there is a problem. Problems like these are happening far too often. It has soured me on ordering anything else on line. I will go back to going to stores in person. That way, one can see the product, and take it home immediately. Less stress.
Tip for consumers:
The public needs to be aware of Esty's policy in dealing with consumers complaints. Lack of response is not quality business.
Would purchase from again. Delivery guys were courteous and kind. Very quick with set up of bedroom set.
1StopBedrooms appreciates your recent review. We value your trust in our company, and we do our best to meet your service needs. It's always great to hear that we did just that.
Please feel free to contact us at any time, and be sure to include your order number in the subject line.
Welcome to the 1StopBedrooms family!
Regards,
Alice K.
Customer Relations Manager
Great mattress I use for years I bought here and now I recommend to all my friends to make a purchase here! It really so good for my back and the price was affordable for me
Got the Navy sofa throw as a Christmas gift and I can honestly say it looks dam Good! Just like the picture. Will be shopping here in the future.
Tip for consumers:
For best tracking info message them at Geembi.com on Facebook.
Products used:
Sofa throw.
Dear Austin, thanks so much for your fantastic review. We highly appreciated this. Please check your message for a discount code from us.
While it looks like a small place, Aventura Mattress has great inventory. More types of pillows than any other store. Tanya is so knowledgeable and helpful. She understands sleeping comfort better than anyone.
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Dear Javier,
We're thrilled to see your review! Your engagement with us is genuinely appreciated.
Our team strives to maintain the pinnacle of customer service and satisfaction, consistently providing favorable pricing and efficient shipping options. It's our unwavering commitment to these high standards that allows us to meet and exceed expectations every day.
Your positive feedback serves as a testament to our continuous efforts to deliver excellence in service. We're sincerely grateful for your recognition and look forward to serving you again in the future.
Warm regards.
Customer Experience Team