• Lazada Indonesia

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Overview

Lazada Indonesia has a rating of 1.86 stars from 14 reviews, indicating that most customers are generally dissatisfied with their purchases. Lazada Indonesia ranks 83rd among Electronics sites.

  • Service
    6
  • Value
    6
  • Shipping
    5
  • Returns
    6
  • Quality
    6
5
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How would you rate Lazada Indonesia?
Top Positive Review

“Website shopping”

Ab L.
4/23/21

I really like shopping here the item received is in accordance with the picture that i saw so good i am a shopping subscription

Top Critical Review

“Stupid Verification Data Processed”

X J.
8/14/20

I am planning to open a seller account in Lazada ID yet they rejected all of my bank documents verification even a bank letter made by BCA was not accepted. I have no idea what else they want and it is ridiculous because bank letter is so powerful and it is so hard to issue such letter yet they rejected it. My first account was rejected and blocked by Lazada with no clear reason and asked me to create a new one. Now I open the second one, the same issues is ongoing. Stupid customer service that have no idea how to verify documents! They allowed fake seller to sell in their website yet the Genuine seller like me that have bank letter was rejected. What a Bizarre!

Reviews (14)

Rating

Timeframe

Other

Thumbnail of user xj2
1 review
0 helpful votes
August 14th, 2020

I am planning to open a seller account in Lazada ID yet they rejected all of my bank documents verification even a bank letter made by BCA was not accepted. I have no idea what else they want and it is ridiculous because bank letter is so powerful and it is so hard to issue such letter yet they rejected it. My first account was rejected and blocked by Lazada with no clear reason and asked me to create a new one. Now I open the second one, the same issues is ongoing.

Stupid customer service that have no idea how to verify documents! They allowed fake seller to sell in their website yet the Genuine seller like me that have bank letter was rejected. What a Bizarre!

Thumbnail of user rachmatr
1 review
0 helpful votes
July 31st, 2021

Sebagai seller, saya merasa HAKI yang saya dan seller lain miliki tidak dijaga dengan baik.
Foto yang tidak diberi watermark dapat di upload kembali, dan kita tidak dapat melaporkannya jika tidak ada WATERMARK dari toko kita. Jadi HAKI hanya bisa di claim jika foto/video yang kita post di lazada disertakan dengan watermark. Padahal foto produk tanpa watermark agar estetika foto dan kejelasan produk tetap terjaga dan tidak terhalangi apapun.

#UninstallLazada

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaels4430
2 reviews
0 helpful votes
June 8th, 2020

Stolen nearly 1 juta. Customer care robots will not help. User that sold fraud item is no longer selling.

Thumbnail of user kevin2
1 review
0 helpful votes
July 21st, 2020

I purchased the attached items through Lazada Indonesia but the free serum is not sent. Really don't understand how they do business. I will NOT recommend anyone to shop via Lazada Indonesia.

Tip for consumers:
Not recommended to shop via Lazada Indonesia

Products used:
Olay

Service
Value
Shipping
Returns
Quality
Thumbnail of user surabhip1
1 review
0 helpful votes
July 5th, 2020

Such a worst experience. I ordered a product on 19th june and now it's 6th july. Order has not been yet delivered!

Thumbnail of user clarac92
1 review
0 helpful votes
July 28th, 2020

Be careful when shopping in Lazada, they always cancels your purchase without notice and yet dont give any refund.

Thumbnail of user andrewt223
1 review
20 helpful votes
August 14th, 2018

This website created an account without my permission and used my email address. When I complained they keep transferring and making me jump through hoops and I still cannot get the account disabled.

Their customer service is beyond incompetent. What is happening to be by the hands of this company is nothing short of ID theft.

BEWARE of these people.

Tip for consumers:
Go somewhere else - this website has been caught setting p fake accounts and you might find yourself a victim of ID theft if they get your information.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ellyj3
1 review
0 helpful votes
September 25th, 2019

This company sucks, customer service don't pick up the phone, they don't send the product I ordered 1 month ago, also try to call Jakarta but nobody picked up the phone. Never order with lazada

Service
Value
Returns
Quality
Thumbnail of user liudmylah
1 review
19 helpful votes
June 18th, 2018

I ordered DJI Mavic Pro Platinum. I received it, one week more than supposed to. First day it worked, but the second didnt, so I sent it back. They said I will get refund during 7-14 days. It is almost 3 months. NO MONEY BACK. I write to them every week, but they always say they will check it and answer me, but no answers. NEVER USE THIS COMPONY. An awful service and awful people! My order number is **************. THey always say they have some problems with refund system. I dont believe them any more. I think they just want to keep my money (1200$) - rather big money. It is shame to do it. So big company and such shameful things. I am sure your company will finish your living very soon!

Thumbnail of user abl4
4 reviews
0 helpful votes
April 23rd, 2021

I really like shopping here the item received is in accordance with the picture that i saw so good i am a shopping subscription

Service
Value
Shipping
Returns
Quality
Thumbnail of user desyf1
2 reviews
19 helpful votes
April 25th, 2016

Saya baru pindah rumah dan membutuhkan kasur. Cari punya cari, saya ketemu di Lazada, murah, dapat kasur dan ranjang. Waktu Placement Order ada Note yang mengatakan bahwa
'Pesanan sedang diproses untuk dikirim langsung oleh Penjual. 1. Pesanan dalam negeri: Penjual memiliki waktu maksimal 5 hari kerja untuk mengirimkan barang dan menampilkan nomor resi pengiriman, Pembeli bisa mengajukan refund jika melewati batas maksimal 2. Pesanan luar negeri: jeda waktu maksimal 15 hari kerja'
Saya pesannya tgl. 16 April 2016 (Hari Sabtu). Hari Kerja, berarti Senin, 18 April (5 hari kerja, artinya paling lama 23 April) saya pikir boleh lah, bela2in tidur seadanya dulu.

Sampai dengan tgl. 22, masih tidak ada barangnya. Saya hubungi CSnya, dikatakan bahwa barangnya sedang otw, tidak bisa dicancel, disuruh tunggu sampai Tgl. 22 berakhir.
Tgl. 23 sya hubungi lagi untuk cancel barang karena jujur, saya sudah membutuhkan ranjang itu, sakit pinggang tidur seadanya. Dan saya mau beli di tempat lain saja, non online. Hasil chatnya ada dikirimkan ke email saya.

CS-nya yang melayani waktu itu bilang bahwa tdak bisa dicancel. Kalau memang tidak ingin barangnya lagi, diterima saja, lalu di retur. Biaya retur akan ditanggung oleh Lazada. Bahkan sampai bilang (silakan di screen cap percakapan kami, utk claim biaya returnya ke Lazada, selama lewat pos, jangan lewat Tiki/dll). Nah, hasil chat yang ini, tidak ada copynya yang dikirimkan ke email saya (Aneh kan?). CS yang kedua ini bilang, disuruh tunggu sampai batas wkatu pengiriman, yaitu tgl. 26 April.

Hari ini, Tgl. 26 April, saya hubungi lagi CS-nya utk memastikan bahwa barangnya akan dikirimkan hari ini dan apabila tidak dikirimkan hari ini, saya mau membatalkan. Kesalahan bukan disaya. Saya sudah menunggu sampai batas akhir pengiriman barang.

Percakapan dengan CS yang ketiga ini, saya belajar banyak hal ttg kelicikkan Lazada.

1. Walau pun sudah lewat batas waktu pengiriman, semisal, saya tgl. 26 April 2016, apabila tgl. 27 April 2016, atau tgl. 28 April 2017, 29 April 2019, SAYA DIHARUSKAN MENERIMA BARANG TERSEBUT!. Kenapa?
Sebab, kalau tidak diterima dulu, lalu di retur (pakai uang saya sendiri). Baru proses refundnya dilakukan. (Kalau tidak diterima barangnya walau pun sudah melewati batas pengiriman, dan diretur, REFUND saya tidak akan diproses) Saya merasa di ancam ya.

Saya tidak masalah dengan proses retur barangnya, tapi yang kita bicarakan disini adalah KASUR+RANJANG. Kebayang kan, berapa juta yang harus saya keluarkan demi retur barang ini ke Gudangnya Lazada?.
Saya tidak salah dengan tetap menunggu hingga batas akhir pengiriman. Tapi Pihak Lazada ngotot agar saya tetap menerima barangnya walau pun sudah lewat batas akhir pengiriman, dan meminta saya meretur barangnya dengan biaya saya sendiri (saya hitung2, harganya bisa melebihi harga barang yang saya beli), agar refund saya bisa diproses.
HATI2 BELANJA DI WEB INI!
Mereka tidak memberi solusi, tapi mempersulit.

Tip for consumers:
BERHATI2 LAH SAAT MELAKUKAN TRANSAKSI DI WEBSITE INI. APALAGI DALAM HAL MEMBELI BARANG FURNITURE.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kiml35
2 reviews
25 helpful votes
September 6th, 2014

LAZADA.CO.ID SUCKS!
STAY AWAY FROM LAZADA INDONESIA
Penjualan via online semakin hari semakin familiar di kalangan masyarakat Indonesia, pertama kali saya belanja di lazada saat itu anda begitu customer service tapi sekaranga semakin bisnis anda berkembang, pelayanan anda SANGAT BURUK!
CS anda dan bahkan management anda tidak perduli dengan customer!

Tip for consumers: STAY AWAY FROM LAZADA INDONESIA

Thumbnail of user muhammadb39
4 reviews
0 helpful votes
May 28th, 2019

The first time I used this online store app, I was very helpful because They were very perceptive in responding to us in his service. The obvious, indeed online shop is this one number 1 for me.

Thumbnail of user batistad1
2 reviews
22 helpful votes
November 24th, 2015

I was on a tour in Indonesia and needed a bag-pack. Tried a purchase on Lazada Indonesia, the product was delivered within 2 days. Very efficient and best price in the market. Thanks Lazada! I will always shop from you'll even in Singapore

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About the business

Toko Jual Beli Online & Promo Elektronik, Fashion, Furnitur, Kebutuhan Bayi dan Isi Pulsa Disini | Bisa COD? Cicilan 0%? Gratis Ongkir Seluruh Indonesia.

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