• Lazada MY

Lazada MY

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Overview

Lazada MY has a rating of 1.31 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada MY most frequently mention customer service, and live chat problems. Lazada MY ranks 660th among Marketplace sites.

  • Service
    30
  • Value
    29
  • Shipping
    29
  • Returns
    25
  • Quality
    26
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The first time, a customer service agent told me that the delivery was delayed to 4 more days.
How would you rate Lazada MY?
Top Positive Review

“Affordable and too many choices to buy online”

Amirul n.
7/16/19

This lazada website selling goods and deliver to your home using courier. The apps is very friendly user and very efficient to make a payment to the goods that we bought from them.

Top Critical Review

“Sad excuse for an online retailer”

John K.
12/4/23

Lazada is a poor and incompetent version of amazon.com. Lazada could not handle shipping as they are late all the time nor can they handle customer support as most staff is incompetent, rude and they don't actually ever listen what you are saying. All they know is script based replies and doing as less as possible. Used to have some kind of decency as a platform but this was years ago. Recommend to avoid it at any cost as you don't want to deal with their customer support as its nervewrecking. And you have to deal with them as if you order something, probability is that its late and maybe never arrive. And you cannot cancel your order as they have zero procedures in place to actually handle delays. Useless platform and hope people will understand it soon enough.

Reviews (104)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (33)
Thumbnail of user darleen.derkosits
1 review
0 helpful votes
March 25th, 2024

An ad for online jobs has been switched via Instagram. I wanted more information about this, but the lady (Emily) with whom I had contact asked me many personal things and said that I had to answer all questions before more information. I have replied in a friendly way that before I disclose personal information, I would like to have more information about the company and the job offer, because in the first step nothing more detailed in the ad was there. And if this is not possible that I would not have any interest. She replied that I should go home and have S*** with my dad and suck his d** and deeply offended me.
How can you approve this as a company?
The lady was reachable on +44 7957 *******
I still don't believe it and hope it will be terminated due to this message!

Service
Value
Shipping
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Quality
Thumbnail of user johnk5699
1 review
0 helpful votes
December 4th, 2023

Lazada is a poor and incompetent version of amazon.com. Lazada could not handle shipping as they are late all the time nor can they handle customer support as most staff is incompetent, rude and they don't actually ever listen what you are saying. All they know is script based replies and doing as less as possible.

Used to have some kind of decency as a platform but this was years ago. Recommend to avoid it at any cost as you don't want to deal with their customer support as its nervewrecking. And you have to deal with them as if you order something, probability is that its late and maybe never arrive. And you cannot cancel your order as they have zero procedures in place to actually handle delays. Useless platform and hope people will understand it soon enough.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cak2
1 review
3 helpful votes
August 13th, 2022

1. Bad customer services. They do not have clear policy about what's consider misleading, customer services rep have no authority, they are there to listen ONLY and NOT solve your problems.
2. Dispute team is like a robot, does not have common sense to make simple judgements, very laughable.
3. Questionable product qualities. Lazada does not care what is selling on their site. Anything for $.
4. Sellers take advantages of buyers because Lazada is so lax on their policy and rules.

Tip for consumers:
DO NOT USE IT. USE other e-Commerce site.

Products used:
Many before, quality is random, shipping is random, NO REFUND NO MATTER WHAT unless sellers say ok. Lazada is useless in punishing sellers for malpractice.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jennyc681
1 review
1 helpful vote
September 12th, 2022

We bought Great Pharmacy item through Lazada platform and asked for returns due to unmatched advertisement, Lazada refused to pick up the item despite we explain that our location will cost RM120 to the drop off point while the item costs RM138. No other options was offered and limited time to return is 3 days. As we live in isolated area, such requests is very difficult for us to fulfil. We will not buy anything from this website anymore.

Tip for consumers:
Be careful when making choice of purchase ,check refund policy in advance.

Products used:
Not yet decided

Service
Value
Shipping
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Quality
Thumbnail of user zhengyid
1 review
1 helpful vote
April 9th, 2023

Since day one, I had never had a good experience with this company, from delivery e.g. a refrigerator to today a cancelled deliver just because I was not home and was unable to pick up the phone due to work. Last straw! Removing it's App and never ever want to deal with them. So many other companies are sprouting out, Lazada will be on a losing end. Thank God for Shopee! I don't even want to give it a one star rating to be honest!

Tip for consumers:
I rescheduled my time for them and found out the cancelled my delivery! Horrible service.

Products used:
Paper

Service
Value
Shipping
Returns
Quality
Thumbnail of user iheardallnow
1 review
0 helpful votes
October 26th, 2023

CS Lazada is a badly managed team, they represent their bosses and one can easily deduct that management is just lazy, non participative in actual customer complaints, CS team is just there to make money either for the BPO that somehow is related to management i.e corruption in plain sight. If there is an actual check and balance the idiots at CS Lazada would not behave like that. My case in particular is that my Lazada wallet can't pay seller. Why? Because CS team themselves have blocked that transaction! The reason being I have done it before and so many times and never faced this abuse, it all happened because their CS sophia( which is a made-up name by Lazada itself) was angry that I pointed out to her she was giving wrong information. This triggered this twat and the whole fiasco started and has gone into day 3. All that time of live chat with me, 3 call's I made to them and Lazada CS specialist(special my foot more like $#*!'s) there was not a single complain no given, why? I only received one call yesterday after 2 day's. Long story short Lazada Management need to be investigated for 1) corruption 2) bullying customers 3) Mismanagement. The Malaysian Lazada No1 need's to be fired, a useless piece of $hit. My email ID is the same ID used for Lazada.

Tip for consumers:
With the poor mentality CS team of Lazada, you will fall its just a matter of time, you got one wave from seller ditching you and now the number of users will too or already have! Lazada don't be a fat pig that cannot see it's feet, it will walk on fire and get roasted

Products used:
Walk in shop

Service
Value
Shipping
Quality
Thumbnail of user selinas5
7 reviews
16 helpful votes
March 19th, 2023
Verified purchase

Look what I got from Lazada, sanitary pads out of shape and seals completely broken. After a long exhausting negotiation, Lazada finally agreed for return/refund yet they never came to pick up the return parcel. Made millions of calls to the customer service, all they were doing was procrastinating. Two weeks have passed and still no logistics shows up. It's their strategy to keep stalling until buyers give up.

Given the series of awful shopping experiences with Lazada, I'm very sure that Lazada has no consumer protection mechanism at all! Customers are left on their own the minute orders are placed. And Lazada doesn't care about how many bad reviews they are getting. Is there any law to regulate e-commerce platforms like this? Does Singapore have any Fair Trading Act?

Tip for consumers:
Never use Lazada! The minute your order is placed, you are all on your own! There is no consumer protection!

Products used:
Sanitary pads

Service
Value
Shipping
Returns
Quality
Thumbnail of user nurdianaf
1 review
0 helpful votes
March 6th, 2023
Verified purchase

I bought a cage trap on Lazada. When I received the product I found out it has a pysical defect on the making of the product. So I asked to return the product to be analysed by lazada but instead of taking the product to check it. 1.It has been returned to the owner.
2. Lazada asked me by following the seller request to bear the transportation fee when it wasn't my fault that I get a defect product.
The product is not safely made. Sharp on the opening below and up it can cause injury not just to human but also to animal.

Tip for consumers:
Be careful in what you purchasing because in case of anything like example my case lazada mostly biased on seller side.

Service
Value
Returns
Quality
Thumbnail of user danielk1167
1 review
3 helpful votes
October 25th, 2021

I purchase a watch fit, and wrong item was delivered. I initiated refund immediately, but seller came and claim from lazada and pick up. My address was to lazada warehouse, and the goods was returned to lazada ware house in lazada app. After 3 days, suddenly it became pending pick up. Until now I could not get my refund. Customer care was not helpful, keep asking stupid questions, why can't they check their system who change the status of my item and solved the problem? Instead hassle me?

Thumbnail of user cscuong
1 review
0 helpful votes
May 12th, 2023

Very bad experience with lazada service, when come the return service. After you pay money, basically hard get money back if item was damage.
Reported item damage, but failed to pickup, and after 1 month only rearrange, but the item already missing.

Thumbnail of user sulynna1
1 review
0 helpful votes
July 19th, 2023

Worst online shopping experience with Lazada, truly frustrated and disappointed with their handling of Return /Refund. After my order on 20 June 2023, saw seller has shipped out 22June, few times tracking in "posstore" Lazada shipping partner, no updates in shipment from 23 june till 8 July and finally requested for cancellation & refund and reordered from other seller. Out of sudden the things were delivered on 11 July (21 days to receive my order!) and i only realised seller has rejected my cancellation/return request on 8July. Tried many attempts to return this order due to delayed shipment without tracking updates. Advised from customer service to raise Return request, after seller rejection I sent in dispute order and explained to customer service through calls and chats agent that i selected the return reason "Expired items" out of no other option to choose from. However, few attempts later to dispute but same rejection with same replies I received, there's no "human" effort to really look at the main cause of delay.

All kind of standard system procedures to follow through but ended up rejection again and again. Wasting of my time with their services provided. I will STOP shopping in Lazada.

Tip for consumers:
No more Lazada

Service
Shipping
Returns
Thumbnail of user kv892154
1 review
0 helpful votes
December 20th, 2023

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Thumbnail of user mikiros
1 review
1 helpful vote
February 23rd, 2023

The product was broken, so I returned it after long negotiations. They said it wasn't broken and refused a full refund. When I refused it, he stopped negotiations and refused to refund me. I lost my rm830.

Tip for consumers:
Lazada is a liar and deceives its customers. You may become depressed from long negotiations.

Products used:
TVbox

Service
Value
Shipping
Returns
Quality
Thumbnail of user gobia1
1 review
6 helpful votes
June 2nd, 2021

Poor service. Already 5 days after payment. Still package no hand over to delivery partner. Seller read my messages no response. I pay on 29 may.

Service
Value
Shipping
Quality
Thumbnail of user mikec2142
1 review
1 helpful vote
March 14th, 2022

I ordered 6 pcs of light bulb from supplier. Supplier send me 6 in one box. Unfortunately wrong items. They accept return But Lazada request to send back 6 pcs in 6 separarte airwaybill. I did not aware and put it in one airway with exactly the supplier send me in a box. But system shows that I only returned one pcs not 6 pcs since I did not use out the returned airwaybill generated by Lazada. It is so stupid process I never saw it. I need to call up to request correction. Whole process consume me a lot of time without get right goods as well as handling their stupid returned process. It makes no sense for me to buy again from Lazada.

Tip for consumers:
On line shopping

Products used:
Light Bulb

Service
Value
Shipping
Returns
Quality
Thumbnail of user anushias
1 review
2 helpful votes
July 9th, 2021

My order: ************** for KF94 face mask made on 27 May 21 was NEVER received by recipient till todate, 9/7/21. Another order: ************** of same product from same Seller made on 3 June 21, has not been received till todate! Made official complaint via email & Lazada's page and case no. Given. Even with case no. I had to follow-up almost every 2 days on my refund. I messaged Seller on my items, they said Lazada cancelled. It is back to square one! Very bad service!

Thumbnail of user riza5
1 review
2 helpful votes
May 10th, 2022

NOT CUSTOMER ORIENTED. DELIVERY PERIOD TOOK TOO LONG & ASTRONOMICALLY NONSENSE. NO GENUINE INTENTION TO RESOLVE CUSTOMER PROBLEMS.

Tip for consumers:
DON'T PURCHASE THRU LAZADA. PERIOD.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelinan33
1 review
2 helpful votes
May 26th, 2022

All i want is my order #************** to arrive. Y so difficult to get thru. Not customer friendly.

Thumbnail of user saratb
2 reviews
4 helpful votes
November 10th, 2021

Lazada does not have customer friendly policies. Most of the listed buyers are crooks and sell fake products. Lazada emcourages these

Tip for consumers:
Please do not trust this site. They list fake and duplicate products

Products used:
digital products

Service
Value
Shipping
Returns
Quality
Thumbnail of user peil2
1 review
2 helpful votes
October 2nd, 2017

I buy on line as I like the convenience. I'm never in a rush so I dunt mind even if there is a delay receiving the items. So far I wanted to buy two items on Lazada, after reading one review, I stopped myself, as it was more expensive, it was a 300 percent mark up d seller! The other Ikea item unfortunately I already ordered, later only to find out on Ikea website I could hv saved almost RM40 had I gone to Ikea and picked up d item myself. So always write reviews, read others review, so we know which items are not a good deal to buy on Lazada!

Thumbnail of user brendac1647
1 review
1 helpful vote
June 12th, 2022

Never receive goods and worst customer service ever. Problem never got resolved! This app stole money from you!

Tip for consumers:
Never use this app ever!!!

Products used:
Received nothing!

Service
Value
Shipping
Returns
Quality
Thumbnail of user santoshg5
3 reviews
0 helpful votes
August 10th, 2019

While doing business you have to be alert before you done payment. Online business is good bit you have to be always aware of scam.

Thumbnail of user nadiar65
1 review
6 helpful votes
September 17th, 2021

I would've picked 0 star if there was an option. They are one of the worst online shop ever. Do not shop from them! I had to wait for my item for 5 weeks just for the item to be mysteriously "parcel delivered!" but no parcel was actually delivered. Prior to it I had already asked for a refund since the item was not delivered within the time frame but lazada told me to wait another extra week. Dont buy from them! Dont give them that power.

Tip for consumers:
Just dont buy from them. Buy from Shopee instead. Shopee might not be perfect but compare to Lazada, Lazada is WAAAAY worst.

Service
Shipping
Returns
Thumbnail of user sivak44
1 review
3 helpful votes
July 10th, 2021

My parcel delivered to Puchong logistics LEX on Monday and it's been there more than 7 days although it's just few km away from my house.

Called them few times and their respond is still within delivery time. Totally very poor service.

Tip for consumers:
Why is it taking such a long time when it's just few km away

Products used:
Phone

Service
Value
Shipping
Returns
Quality
Thumbnail of user patsyp69
1 review
2 helpful votes
March 24th, 2022

0 stars if can I am deleting their apps
Item paid is nedication antibiotics on 17/3/2022 but until today yet to receive Poslaju has lied on status delivered but when asked for proof of delivery it has 24-48hrs to reply Now already past 48hrs but still no response from Lazada
Cheaters don't trust Lazada at all Don't buy from them they USED to be ok but after Staff were retrenched it is absolutely rubbish now no services just machines asking rubbish questions & no response

I wanted to cancel but the option has been taken away coz forced to purchased by using debit card then no option to cancel

Cheaters again

NEVER BUY from Lazada or you might regret like me

Product not received refund also
Not processed

Tip for consumers:
Don’t buy from Lazada cheating customers

Products used:
Antibiotics

Service
Value
Shipping
Returns
Quality

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About the business

Widest Range of Mobile & Tablets, Home Appliances, Tv, Audio, Home & Living At Lazada | Best Prices?__ Fast DELIVERY | Cash on Delivery? Effortless Shopping? Best Customer Care!

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1.3
104 reviews
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