Ldpetvet

Took our cat to this vet because of good price and good reviews. Met Dr. Masi for the first time. The receptionist raves about him. He asked us why we left our old vet and we told him we didn't like it there. He said he knows, "*everything* is in the file." That question was none of his business, and his comment was offensive and inappropriate, especially since there are always two sides. He talked our ear off for 40 minutes before the exam, and repeated himself endlessly which was frustrating; it was as if whatever we said went in one ear and out the other; his endless yacking gave us headaches. We had to stand outside the exam room because of covid, which we had no problem with. As this was the first time seeing him, we wanted to be able to see our beloved pet at all times. The male assistant was in the way; he could have easily been on the other side of the examination table facing us but chose to block us with his back to us. We tried to see our pet by leaning to one side of the doorway without walking into the exam room, and Dr. Masi said, "You can leave." Why, because we want to see our pet and how he handles her? I said openly and outright, "I have no idea why you have good reviews, I think you're awful." He said nothing, which was good because there was nothing he could say to justify his callousness. Their physical handling of our pet was awful, too; the male assistant pulled her out of her carrier (her safe space) instead of tipping it forward gently. The clinic/Dr. Masi has blocked reviews on the site, and has no doubt removed the bad ones which I would bet are the majority. Save yourself the headache and protect your babies: Don't go near him.