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Lebara has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Lebara ranks 55th among Voip sites.
I tried Lebara for a month, just to evaluate the service. Like every other MVNO that uses Vodaphone's network, the data is throttled. Lebara is particularly slow. The most I could ever get was 10 megabits per second. In contrast, when I switch to the other SIM in my phone, I get around 100 megabits per second. That SIM is on the Three network. Lebara has ZERO customer service. There is no one you can call if you have a problem. I send several emails and not one was answered. I'm big on customer service and to not even get a canned response to my email is reason enough to dump the company and move on.
I tried Lebara for a month, just to evaluate the service. Like every other MVNO that uses Vodaphone's network, the data is throttled. Lebara is particularly slow. The most I could ever get was 10 megabits per second. In contrast, when I switch to the other SIM in my phone, I get around 100 megabits per second. That SIM is on the Three network. Lebara has ZERO customer service. There is no one you can call if you have a problem. I send several emails and not one was answered. I'm big on customer service and to not even get a canned response to my email is reason enough to dump the company and move on.
Tip for consumers:
Don't was your time and money. Customer service is non existent and the service is the worst I have ever used.
Products used:
I used the SIM only service for one month.
VERY EXPENSIVE,
Worst customer service, ever, they NEVER pick up the phone, they don't give explanations and plus now I HAVE NO CREDIT IN MY PHONE and I can't top it up because they have deactivated my number! So I had to buy a new sim with a new number and I don't want that because of my WHATSAPP contacts, can you believe that?!
I AM asking for my PAC number so I can change to another company but,... YEAH. They won't reply to my messages or pick up the calls. FANTASTIC...
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