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LED Factory Mart has a rating of 4.06 stars from 498 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights, and good quality. LED Factory Mart ranks 22nd among Auto Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
770 reviews
I got my items in a reasonable amount of time… about two weeks. Free delivery so I didn't mind the wait. A little expensive compared to other websites but I didn't realize that until I had ordered it. Fit pretty good and all the clips went in like they should have
Ordered a set of Raptor lights for my 5th gen 4Runner and they worked for a month before 2 of the 4 lights started to short out. Contacted them early November and now its middle January with no resolution. I did everything they asked me to do. Took pics and videos showing the defective lights and have not seen any movement on their behalf. I will update if this is resolved but as of now I would NOT recommended this place to anyone!
The led grill lights fit my 4 runner perfectly and look awesome. My order shipped quickly and after looking up how to install on you tube I had them installed within 20 minutes. Only downside was the instructions that came with the lights but thanks to you tube they are perfect. I've already had a lof of compliments!
I was searching on the net and noticed my exact grill with the lights so I ordered and they were right the first time.
Your choice of inventory is absolutely 💯 👌. Tried calling for information but could not get through using the number on your site. Overall good services
Choice of inventory
It was good. The lights are excellent. Went hard to install. I told all my friends. Thank you very much.
At first, I was only charged for half of my order. I was under the impression that my whole order was paid for, since everything was purchased at the same time. I waited a week wondering if when my order was going to be shipped. I finally got an email that I needed to pay for the rest of my order. Then when I received the products, there's no installation instructions. Now I have to figure out how to install the lights in our Jeep and I hope I don't damage them by installing them wrong.
Cool products.
Was aggressive and set up to confuse the customer. I am not pleased with my experience.
It had products that I enjoyed. The price was good, but the service is not good.
I got my items in a reasonable amount of time… about two weeks. Free delivery so I didn't mind the wait. A little expensive compared to other websites but I didn't realize that until I had ordered it. Fit pretty good and all the clips went in like they should have
Someone told me about it
I installed the lights and could not get one of them to work. It would also be nice if instructions came with them. I found them online and will attempt again.
Liked the lights
Ordered a set of Raptor lights for my 5th gen 4Runner and they worked for a month before 2 of the 4 lights started to short out. Contacted them early November and now its middle January with no resolution. I did everything they asked me to do. Took pics and videos showing the defective lights and have not seen any movement on their behalf. I will update if this is resolved but as of now I would NOT recommended this place to anyone!
Products used:
smoked Raptor lights
Fast delivery, perfect fit and function. Looks great and visibility is so much improved
Cost, great reviews
Dear Edward,
Thank you for taking the time to provide us with your positive feedback! We are grateful for your kind words and it was a pleasure serving you. We strive to deliver exceptional customer experiences, and we are thrilled to know that we met your expectations. Your satisfaction is our highest reward, and we can't wait to assist you again in the future.
If all goes well with the product I ordered, I'll give the same rating if the quality is as expected and shipping time is reasonable. Thank you
LFM had the product I was searching for, with quality assurance, and at a reasonable price. The website was easy to navigate.
Dear Dwight
We're delighted to hear that you had a wonderful experience with us! Your positive review means the world to our team and inspires us to keep up the great work. Thank you for choosing us and for taking the time to leave your feedback. We can't wait to welcome you back again soon!
Ordering the part worked great, happy you guys have PayPal, there was a small crack on the bottom but was fixable with super glue
Dear Kendrik,
Thank you so much for your positive review and taking the time to share your experience with our product. It's wonderful to hear that we were able to meet your expectations and provide a great experience. We truly appreciate your support and value your feedback. If there's anything we can do to help you in the future, please don't hesitate to reach out. We're always happy to assist in any way that we can. Thanks again for choosing us and we look forward to serving you again soon!
Fast shipping, as described on the visual side. Have not had a chance to install yet.
Dear Stephen,
We appreciate your positive feedback! It means a lot to us. Our team is dedicated to providing excellent service and high-quality products. Thank you for choosing us, and we look forward to serving you again soon. If you have any questions or need assistance, feel free to reach out.
These were great lights at a great price compared to OEM. Lights are bright and have a sleek look with the smoked lenses.
Looking for alternative to OEM.
Very excited about my purchase will order for all my bronco needs
Pricing and the great reviews
Dear Tyrus,
We are incredibly grateful for your kind words and positive review! It means a lot to our team to hear that you had a great experience with our product. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.
Thank you for choosing our business and for taking the time to share your feedback. If there's anything else we can do to assist you, please don't hesitate to reach out. We value your continued support and look forward to serving you again in the future!
Very easy site to navigate and look for what you're wanting to purchase. I like the review section also.
Recommended by a co-worker.
Dear Thomas P,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Look forward to serving you again!
Was very excited to finally receive my order. But honestly I believe if you would give your customers more heads up and customer service then these delays wouldn't be as stressful.
Thank you for my order
I wanted a new headlight for my Harley Davidson especially to be able to be seen and be safe! Plus I heard great stories of your company and product
Great prices and A++++ service!
Looking forward to receiving my new headlight!
Thank you so much
I wanted a new headlight for my Harley Davidson especially to be able to be seen and be safe! Plus I heard great stories of your company and product
I bought the color changing halo headlights.
6 months in I replaced both bulbs under warranty. Now 2 yrs later only headlights work no colors. I worked with David.
My email *******@hotmail.com
Tip for consumers:
Eventually all items replaced in 1.5 yrs
Products used:
Halo lights
The head light plugged right in. The passing lamps needed a wire connector which the kit does not come with.but you can just splice them and electrical tape but I crimped a connector so I could remove them if I want
Initially after purchasing I sent an email to LED Factory to cancel my order due to seeing bad reviews online. I was contacted by a representative who persuaded me to reconsider canceling my order. I was reassured that the item would be to my satisfaction and if I was not pleased, I would be able to return them. I took a chance and ordered and so far I am pleased with what I ordered.
I was searching online for LED Headlights and LED Factory popped up.
Dear James,
Thank you for being satisfied with our products and services.
Your kind words about our customer service truly warm our hearts. We take great pride in providing exceptional support to our valued customers, and it's fantastic to hear that you found it to be top-notch.
Thank you for choosing Led Factory Mart. Your satisfaction is our greatest reward, and we look forward to continuing to serve you with excellence in the future.
Easy and well-done homepage and good product descriptions. Fast shipping. It was my second order, the new have not install yet, but the first product was excellent.
They are the best
I placed an order for bed lights for my Tacoma. I did receive them, packaged very well and installation was simple. I'm very happy overall. I was surprised at how long the item took to get to me, I was also a bit concerned after I placed the order and the lack of additional communication from the company.
Saw on social media and ordering was simple, overall very good experience with the company. I would order again.
Dear Anthony,
Thank you so much for your support! And we apologize for any inconvenience. We will actively improve our service.
We really appreciate your business and your feedback. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help in any way that we can.
Thank you again for choosing us, and we hope to have the opportunity to serve you again soon!
I want to return part of my order and i have not received a straight answer yet. Part does not fit right and one light is broken.
They had better re views
Fog lights delivered quickly and installation very easy. Lights are awesome and bright!
LED Factory is the best choice for quality and cost. Other sites offered lights as good or not, but much pricier.
Dear Carlos,
Thank you for taking the time to share your positive feedback! We are thrilled to hear that you had a great experience with our product. Our team works hard to provide excellent customer satisfaction, and your feedback motivates us to continue delivering exceptional quality. We look forward to serving you again soon.
Lights arrived in a timely manner. Installation was very easy. Lights look great, they are bright and work perfectly.
Gain trust and grow your business with customer reviews.
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
Dear Dunavant,
Thank you so much for taking the time to write us a glowing review! We're thrilled to hear that you had a wonderful experience with our product. Our team is dedicated to providing exceptional service and we're delighted to see that our efforts have paid off.
We really appreciate your business and your feedback. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help in any way that we can.
Thank you again for choosing us, and we hope to have the opportunity to serve you again soon!