• LegalZoom: Start a Business

LegalZoom: Start a Business

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Overview

LegalZoom: Start a Business has a rating of 4.71 stars from 14 reviews, indicating that most customers are generally satisfied with their purchases. LegalZoom: Start a Business ranks 380th among Business Services Other sites.

  • Service
    6
  • Value
    6
  • Shipping
    1
  • Returns
    1
  • Quality
    3
Positive reviews (last 12 months): 100%
Positive
12
Neutral
0
Negative
0
How would you rate LegalZoom: Start a Business?
Top Positive Review

“Excellent Customer Service Agents”

Alexa M.
6/3/23

Legal zoom made the process of starting my first LLC real easy! And,Jessica Ranier really made the process seamless. If you need help starting a new business or just have questions I highly recommend contacting legal zoom and requesting her personally. I have dealt with multiple reps since opening in January and she was by far the best, most knowledgeable, patient and kind.

Top Critical Review

“Bait and switch, customer support is brain dead”

Brian F.
7/19/21

Legal Zoom sucks you in on a low price to handle some tedious government process (like filing a DBA). At the end of filling out their forms, which are really just prettied up versions of awful government forms, they add in the price of the government filing fees, which can double the price you thought you would otherwise pay. Their customer support is almost non-existent and brain dead when they do reply. I've been waiting "weeks" to get a response that tells me "what" I need to do to fix an issue, because all they did was send some boilerplate with a government form and no directions as to what to do with it. Brain dead. They have a phone number with a "we'll call you back" option. Nobody calls you back, and if they did the wait time can be so awful, it may as well have a laugh track. Jokes on you.

Reviews (14)

Rating

Timeframe

Other

Thumbnail of user alexa.m
1 review
0 helpful votes
June 3rd, 2023
Verified purchase

Legal zoom made the process of starting my first LLC real easy! And,Jessica Ranier really made the process seamless. If you need help starting a new business or just have questions I highly recommend contacting legal zoom and requesting her personally. I have dealt with multiple reps since opening in January and she was by far the best, most knowledgeable, patient and kind.

Products used:
Started my first LLC. I did not have any information or knowledge on how this is done. Legal zoom made it very simple.

Service
Value
Quality
Thumbnail of user vickim659
1 review
0 helpful votes
May 14th, 2023

I had a really great experience with Legalzoom I called them to help me to file paperwork for my non profit business. The agent was very knowledgeable and kind enough to take the time to explain everything I didn't understand. Very friendly and made me feel so confident in Legalzoom to take care of the things I didn't know.

Products used:
Legal help to start business

Service
Value
Quality
Thumbnail of user ellecee0810
1 review
0 helpful votes
May 24th, 2023

I have had a very warm and positive experience with Legal Zoom. Mike, the agent who assisted me, went above and beyond. I look forward to working with him! Definitely recommend.

Service
Value
Thumbnail of user mariav1124
2 reviews
0 helpful votes
June 7th, 2023

Jessica helped me with all my questions. She was kind and professional. I truly think she made this process so much easier.

Thumbnail of user oblessyourheart2023
1 review
0 helpful votes
May 18th, 2023

Other than you are giving me the tools. That I need now since me and husband finally have the funds to start a simple company. Made with simple beliefs. Basics of Life. A small price in peace and my business is only a 1,000.00 investment that i will watch and see what the Lord will do it. My peace was with yall. And I trust yall with it.

Service
Value
Thumbnail of user brianf888
4 reviews
6 helpful votes
July 19th, 2021

Legal Zoom sucks you in on a low price to handle some tedious government process (like filing a DBA). At the end of filling out their forms, which are really just prettied up versions of awful government forms, they add in the price of the government filing fees, which can double the price you thought you would otherwise pay.

Their customer support is almost non-existent and brain dead when they do reply. I've been waiting "weeks" to get a response that tells me "what" I need to do to fix an issue, because all they did was send some boilerplate with a government form and no directions as to what to do with it. Brain dead.

They have a phone number with a "we'll call you back" option. Nobody calls you back, and if they did the wait time can be so awful, it may as well have a laugh track. Jokes on you.

Thumbnail of user newbusinesso
1 review
0 helpful votes
June 16th, 2023

The agent Christa was polite, professional, and catered to my needs. She answered my questions with knowledge and honesty. By the end of our call, I was confident that LegalZoom was a great fit for me. Keep up the good work, Christa.

Thumbnail of user davidd5183
1 review
0 helpful votes
June 7th, 2023

Legal Zoom took care of everything and the process was clean cut and crystal clear. Exceptionally fast and clear.

Thumbnail of user ruthier13
1 review
0 helpful votes
June 1st, 2023

Very helpful and patient, I had a complicated question. Representative kept checking for best answer.

Thumbnail of user tanyam251
3 reviews
0 helpful votes
June 14th, 2023

There are a lot of agencies that have reps that are not too nice when you ask a lot of questions. The Legal Zoom rep was attentive, and he answered questions that I had doubts about and he was very pleasant to talk to. I look forward to speaking with him again when I decide how I am going to proceed.

Service
Value
Thumbnail of user natividadh2
1 review
0 helpful votes
June 16th, 2023

I had a great experience with Alifer! He was incredibly helpful and knowledgeable, and he could assist me with everything I needed. I would recommend him to anyone in need of assistance.-

Service
Value
Shipping
Returns
Quality
Thumbnail of user kbundy34
1 review
0 helpful votes
June 1st, 2023

Starting a business is all new to me. It is very scary and I am very timid and nervous but I did it. I made the jump and I did that with LegalZoom. They made me feel welcome. They made everything go smooth and I am very happy that I used their service. Thank you so much.

Thumbnail of user rwright
1 review
0 helpful votes
April 27th, 2023

I was very satisfied with the customer service, and the knowledge of the representative. I was able to ask questions she answered them with patience and kindness.

Thumbnail of user monikam40
9 reviews
6 helpful votes
July 9th, 2018

The website was very late in replying me. I didn't receive any response for more than three weeks for which i had to shift on some other company. They are dealing in fraudulent practices.

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