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LEpicerie has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. LEpicerie ranks 187th among Kitchen Appliances sites.
After some searching for a customer service contact (red flag) I called to inquire about an undelivered order. The owner, Philippe Louis Houzé, and I guess only customer facing rep (red flag) yelled at me, told me he didn't have time for me (red flag) then hung up. I called back asking to speak to someone else and he yelled at me some more told me he didn't care since I was a new customer then hung up again. I have not been able to reach anyone from L'Epicerie.com since nor a number I found for (assuming parent company, importer) Saint Germaine.
After some searching for a customer service contact (red flag) I called to inquire about an undelivered order. The owner, Philippe Louis Houzé, and I guess only customer facing rep (red flag) yelled at me, told me he didn't have time for me (red flag) then hung up. I called back asking to speak to someone else and he yelled at me some more told me he didn't care since I was a new customer then hung up again. I have not been able to reach anyone from L'Epicerie.com since nor a number I found for (assuming parent company, importer) Saint Germaine.
Tip for consumers:
Don’t spend your money here
Like a poisoned apple. Looks pretty but that's about it. Nothing is in stock. Customer service is ice-cold, passive aggressive and aggressive aggresive.
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