LesFleurs CH

I ordered flowers for my dad's birthday in Switzerland and payed $21 US for delivery. The company firstly accused me of not providing the right address. I had to send them a Google Maps screenshot to prove that I didn't make a mistake and asked for a refund.
Even after contacting them several times, florist refused to reimburse me ( order was over $100 US) and the flowers were never delivered.

On top of that, that were particularly arrogant and unpleasant. Trust me, don't waste your money here.

They didn't respect the delivery date! When I placed the order on their website it was clear that the delivery can be done on 8th of July. After the order was place I received a notification that the delivery can be don 7th of July or 10th of July, For me was very, very important to have the delivery on 8th of July! I am very disappointed with their service!

I've received absolutely different bouquets. Not slightly different. Completely different product.
They do not want to admit it and won't give your money back. I strongly recommend not to work with them.

I'm glad most people here got their flowers. My recipient didn't receive at all and I got no refunds. Reading their replies and excuses, I figured they didn't deliver the flowers at all. I'm happy for them that they make money lying and cheating people and are happy about it. God bless them

123Fleurs - Pas de livraison, pas de service. Fuyez!
Lesfleurs.ch - Livraison tardive, fleurs médiocres, pas de service. Fuyez!
J'ai passé commande pour un bouquet le 16 juin sur le site 123Fleurs. Pour une raison que j'ignore ma commande s'est terminée sur le site de Lesfleurs.ch. La livraison, à l'étranger, était prévue le jour suivant. Celle-ci n'ayant pas était effectuée en milieu d'après-midi, j'ai envoyé un premier message pour le signaler. À la fin de la journée, le bouquet prévue pour une occasion précise ce jour n'étant toujours pas réceptionné, j'ai demandé à annuler ma commande et à en obtenir le remboursement.
Le 17 au soir, le site indiquait abusivement que le bouquet avait été livré la veille. La destinataire m'ayant confirmé qu'aucune livraison n'avait été effectuée, j'ai à nouveau demandé par écrit (page contact du site lesfleurs.ch) l'annulation et le remboursement de la commande.
Le bouquet a certes finalement était livré le 18 mais avec des roses médiocres et flétries. Et je n'ai toujours aucune réponse à mes messages, ni de la part de 123Fleurs ni de la part de lesfleurs.ch.
110 dollars pour un événement manqué et des fleurs presque fanées. Lamentable!

P.S. SVP ne me proposer pas dans votre réponse éventuelle de vous contacter via votre formulaire. C'est déjà fait et en vain.

I normally don't write reviews but I saw many bad ones and I'm not agree.
Thank you sooo much for beautiful flowers you prepared for my mother. She was delighted! Thank you for very good communication and organization. 10/10

If you are thinking about ordering flowers from LesFleurs.ch do ii - It's worth it! :)

2 weeks later and my flowers ordered for a bereaved relative, still haven't been sent. We look like only uncaring people in the family.
No real update from this company, just we'll let you know'.
Will never, ever, order from these again and will be putting a claim in for a full refund. Complete rubbish!

We are very happy with the next-day delivery (on Mothers Day Sunday which must be extremely busy for them) and the beautiful arrangement (more generous than what I had expected)! - Not sure why theres quite a few negative reviews; our experience with them was excellent! Would definitely recommend!

J'ai commandé un bouquet de fleurs "Je t'adore" pour un cinquantième anniversaire. La livraison était décevante! Moins de 10 fleurs et plus 21 CHF de frais de livraison supplémentaires.
À mon avis, la compagnie Les Fleurs devrait être inscrite sur la liste noire des voleurs et des fraudeurs.

My wife is visiting family in Switzerland during our anniversary on Sept. 10. On the 9th, I got the late idea of sending her some flowers, and found LesFleurs.ch. After ordering, I checked reviews, and my heart sank a bit, because the flowers were pretty expensive, and many reviews were quite bad. I ordered late on the 9th, a Sunday, and the flowers were promptly delivered early on the 10th, as she was washing dishes. She could not have been more delighted, and, seeing the picture she sent, I understand why. A most beautiful arrangement, worth every penny. Thanks you, LesFleurs.ch, for a job very well done!

For my mothers birthday, turning 70 years old, the flowers got there one day later. Huge disappointment from my side and from my mom's side. I contacted them per email since a week and they have not responded yet.

Be warned, this company cannot be relied on! Flowers were never delivered even after multiple follow ups and are now ignoring my emails. Do not trust them, use someone else.

I ordered some flowers and a bottle of champagne for a friend, and even though the flowers arrived on time and were nice, they never delivered the champagne. When I tried contacting them about this, they've just been ignoring me altogether. So I have not received a refund, nor has the champagne been redelivered. Absolutely rediculous, would definitely avoid them at all costs in the future.

They are not responsive and client centric at all. They dont care much about when and how the flowers will be delivered despite the fact this should be their main worry. The tracking doesnt and the flowers die one day after the delivery.

They send half the size of the flowers they charge for. Pictures on the website don't match what they send out... wonder if my friend was wondering why I sent her such a small bouquet...!

Patronising responses too

Our experience with LesFleurs started with disappointment when we received the pictures of flowers and the card and compared it to what we were sold. We expected some difference but this one was not even close. A card with a painting of a green leaf and a dragonfly instead of the card we selected which was a bride and groom driving away with a "just married" sign hanging off of their card.

After leaving my first review and being contacted by customer service, it turned out that the tasteless choices were made by their local partner. We were refunded for the total price of the card and 50% of flower basket with taxes and services adjusted to the new price.

All in all, it didn't turn out as we were hoping for on the most important day of our loved one. But in all fairness, their customer service department did try to repair the damage.

J'aurais aimé qu'on me prévienne donc même si c'est trop tard pour moi, j'écris cette review pour essayer de prévenir les autres internautes.
C'était les 70ans de ma maman qui est en Italie et pour marquer le coup j'ai commandé pour 500EUR (!) de bouquet.
Le résultat m'a fait mal au ventre quand j'ai vu qu'ils ont osé envoyer.
Rien à voir sur les photos et la valeur du bouquet ne doit pas excéder les 150EUR max.
Et le texte qui devait être sur une jolie carte d'anniversaire que j'avais choisie online, a été imprimé à la va-vite sur un bout de papier gris et fin comme du papier journal.
Le pire c'est le Service Client le lendemain matin qui m'a coupé la parole à chaque fois que j'essayais de parler, ne s'est pas excusé une seule fois alors que j'étais pas fâchée (au début) mais plutôt triste et déçue.
C'est une honte un tel service si déplorable et limite malhonnête car publicité mensongère sur les bouquets.
Beaucoup d'argent de perdu et aucun remboursement ni compensation.

All the purchases were delivered on time. Flowers were in a special wrap at the bottom to keep them alive. Fast online check out

The site advertised artisanal long stem roses with a vase to put the long stems in, I sent these flowers out for an important occasion and the flowers were a) not long stem b) looked like they came from a supermarket. It just wasn't what Id imagine the bouquet I order online could look like. Nor the colour of roses, or the type of vase described were delivered either. I really felt sad that the bouquet gave a wrong impression and now angry such a company can operate violating consumer protection by advertising in a misleading and untrue way, with wrong and missing information being provided. I am not a review enthusiast but have made sure to report this company and write reviews should this prevent someone with a special occasion and a bigger investment to feel devastated. Should I have read reviews beforehand online, many people have complained of worse scams than mine. There is a specific standard for the amount you spend, not only in product but customer service. Not only very rude on the phone but the lady in charge refused to give full re-imbursement, was in complete denial of the issue, refused to even talk to explain to me how I should communicate (unconventionally ONLY through your account support link menu I later discovered). Worst flowers Ive ever given to anyone and not to the standard of that Ive received before or Ive ever seen in an artisanal shop!

We ordered flowers for my mother-in-law in the occasion of Mother's day. We placed an order on Saturday the 12th May for the flowers to be delivered on the 13th (aka Mother's day). The order status on the 12th said that delivery date is tomorrow (the 13th). I went to check the order status in the morning of the 13th and realized that they changed the delivery date to the 14th without notifying us. I chose this service because they offered to deliver on Mother's day. If I had know that they would postpone it, I would have gone somewhere else.

Ordered eine Schale mit Pflanzen fuer meine Schwester. Traf puenktlich ein. Pflanzen sind sehr schoen hingegen kamen sie in einem haesslichen Korb und nicht in der schoenen weissen Schale die sie auf der Webseite zeigen. Bin sehr entaeuscht darueber. Wollte lesfleurs eine Photo senden, Adresse lesfleurs.ch mit dieser hatte ich keinen Erfolg.
Rosa Kaufmann Australia

I wish I would have read these reviews before ordering from lesfleurs.ch. My delivery arrived on time, but the flower arrangement was disappointing. It was a much smaller and less intricate than the picture on the site even though I upped my investment to the "generous" level and spent over $110 US + fees. Here in NYC I could have purchased that same arrangement for about $30.

Been using this site for several years without any issue. The floral arrangements are actually created by the florists, contrary to most online shops that just mail the bouquets. Pictures on website may vary from final product but freshness is always guaranteed.