Let's Be Gothic

I ordered 2 items according to the chart sizing. When the items came in they were clearly made for girls without a bust! When I asked to exchange they refused! They said we shipped what you ordered, no exchange or refunds! Are you kidding me?!? How about you put accurate sizing in your chart and we'd order the right size?! Scam artists if you ask me! Worst service I have ever received. In my life! I'll be telling everyone about it and to not shop there - EVER!

Still waiting over 2 months for my order! 1 item! On their website delivery says 10 to 15 business days. Ive emailed them several times about my order I keep getting the same generic message not even at all different even though they were sent a month apart! They say they looked the order up and it was shipped to the fulfillment center so it's out of their control... I log into my account on the website and it says thre same thing its said since the day I placed the order UNFULFILLED.

This has got to be the cheapest Halloween costume, $. 99 cent store quality, garbage I've ever seen! It's been over a month, only received less than half my order. Nothing fits nor looks like the pictures on the website! Told them to cancel what hasn't shipped and I want a refund for what I did receive. They are offering me a "creative solution" in which I can exchange what I received for more GARBAGE! Why on earth would I want more of this crap? I want my money back. ALMOST $200. Products ship from China but supposedly returns need to be sent to Israel from the US which would probably cost more than I've already paid. I will be disputing with PayPal but please don't order from this scam of a company. Pictures on the website do NOT depict what you will actually receive. You will be dissapointed.

I had purchased a dress and skirt from this site after finding it from an ad on Facebook. Originally bought for an outfit to wear on my anniversary and I was very disappointed in the quality. Honestly the sort of quality you could expect for paying on a site like wish. I was not impressed with the sizing either, sizing is outrageous! Worse than h&m! I had asked to return as there was no was no way I would fit into them. As they said it was a sale item I could not return the items. I pointed out it was not a sale item but I had used a discount code for a first time purchase however this still apparently counts. I cannot return these items despite no where near as advertised and now I'm stuck with clothes I can never wear after spending 64 dollars. The customer service is friendly however the policies are flawed and I don't understand all the positive reviews when there's so much to be negative about. Prices are too high, quality is so low, returns policies basically non existent, took 5-6 days and three attempts of contacting to get an email back. Do not buy from Let's Be Gothic, would rather just stick to a reputable brand.

This company is a complete SCAM. This business is under the name Let's be Gothic and Dark Moon. I've been waiting for my paid order for 4 months! They send faulty tracking information which states "destination unknown" and "waiting for seller shipping". Then refuse to offer returns since it's "not they're responsibility" after it "ships". This company is run by someone named Abby according to emails. They have blocked me on every social media platform so far and refuse to message me back regarding my order. I cannot find an address or number for this business on any advertising site they're on. When I posted reviews of my experience on social media, they were deleted and I was blocked. I have reported them on social media sites including Facebook and Instagram various times without any action taken.

I paid 60 freaking dollars for a pair of pants from this website, and I get them with not only horrible stitching and loose threads all over, but they were completely see-through. COMPLETELY. I wouldn't have been able to wear any sort of underwear without it being completely visible.

Every picture of their items is super cute but I promise you the actual items are super expensive $#*!ty products. I can't believe I bought anything from them without first looking up reviews, since they obviously don't keep reviews on their website.

The items are ill made, don't look like the pictures on the website at all. I put my order in October and still waiting to receive an item. I have sent countless emails, only to be sent template emails that they send to all their unhappy customers. Spent $200 on this site, and NOTHING is wearable and they will not do exchanges or refunds. They have the worst customer service of any online shop I have ever used. Please save yourself the headache and DO NOT SHOP HERE.

I never received my item and they refused to give me a refund. 8 months later, and I finally received a refund from Paypal. Joke of a website. Worst customer service because they have template emails they send to each complaint. Don't waste your time with this cheap site.

I ordered 8 different items. I received half and am still waiting on other half. Its now been 4 months and I've emailed multiple times trying to either get my merchandise or a refund. I needed outfits for pictures and am scrambling because I was waiting for these. Super bummed because stuff I received was super cute!

I spent +$100 on 5 products. I placed the order almost 2 months ago and I just received their "Sexy Goth Lace Mask" (originally sold for $12, now $25 but got for free using their 3GET1 coupon) and this thing is the cheapest thing I have ever seen, it only deserves to be thrown in the trash immediately. After 2 months I got an email saying the last product in my order was delivered. COMPLETELY DECEIVING.

They will not issue any refunds and PayPal will close your payment dispute because "something" was shipped/delivered.

If I could give zero stars I would! I ordered a dress back in may and still have not recieved it. I've emailed and tried to get a hold of customer service and no one is answering. I even checked the tracking and it says it expired. They basically took my money! Dont buy anything unless you wanna get a $#*! you in the face. I'm disappointed because I was looking forward to the dress. Terrible service

I ordered a few items from this site. The first item arrived and it was horribly cheaply made. It was suppose to be a push up bra yet had no structure to it at all. The fasteners were extremely loose and would even survive a hand wash. The company said I could have a replacement item but I had to pay for shipping which was close to same cost as the purchase. I really hope next items are better but after reading more into this company I am doubtful.
Michelle

Ordered April 17. Packages were shipped May 8 and 11. Have been told my packages are lost and to just wait a little longer. China post says it could take another 5 months on top of the 3 already to receive. Have been asking for refund for weeks. Worst customer service ever. Currently going thru bank to get my money back.

I wish I could give this store a 0 star review
This store is so unbelievable I would recommend Wish before you buy from this one!
I got five items not only did I only receive two of the five items but the ones I did get didn't fit. I contacted customer service frustrated because I measured beforehand and it didn't fit me but it could fit my small girlfriend and she is nowhere around the size I am aka the size that they have listed, I asked for a refund thinking that the 30-day money back guaranteed would be helpful (btw I was in the time frame even tho it got to me late) oh but no it apparently doesn't work that way. We have been talking for several days and still have gotten nowhere close to resolving it, so far it sounds like I'm just gonna be out of the $147 dollars I spent on their crap.
I would like to add that stay away from things that have a bunch of straps because they are very confusing when going to put it on.

I recognized these one pair of pants on their site that are from Fashion Nova and even used Fashion Nova's photos.

This company is a SCAM! I ordered items in June 2020 and still have not received them. They refuse to give me a refund. I have reached out A LOT and every response is "It's on its way. We are sorry about the delay. It is stuck in the port." Do not buy from this company.

Never buy from let's be Gothic. Their return policy is stupid. The return process cans when you make the purchase and you can return within six weeks. It took two months for my package to arrive and not all of them are here. Couldn't dispute my charges. Had to go to my bank to get the refund. BUT THEY IN RETURN DISPUTED IT! Never order here. There are other websites that sell the exact same product on their site. SHEIN is one of them.

The quality is horrible and cheap. It didn't even look like the picture. Such a waist of money I could have gotten the same thing from Wish for $5

Worst service ever! When contacted, the only thing they had to say was basically "just be patient" even though I've waited almost 3 months for a HARNESS

I would have ordered a lot from this company if my item would have looked anything like what I purchased. There's no fur on the hooded leather jacket. No silver buckles, no belt, and it's definitely not leather. Sites like these will deter online shopping for a lot of people.

I ordered a pair of leggings from Let's Be Gothic almost a year ago (9 May 2020), and just this morning (8 April 2021) I woke up to an email saying "Hi, Thank you for your order. We apologize for the inconvenience and for the frustration this may have caused you. Unfortunately, we are unable to ship Punk Red Plaid Star Leggings as this has already gone out of stock. May we request to please choose a different item of the same value of the original order for us to process? We hope for your kind understanding towards this matter. Thank you so much!" from "Rose." To be honest, I had written them off as a loss a long time ago, since I had been emailing back and forth with customer service for a while, to no avail. See more details about the ordeal below.
I originally emailed them about a week after I placed my order, having received "shipping confirmation" but no tracking information. "Abby" told me my order was in transit, and that it could take up to a month for it to be delivered. A little over a month went by and I still didn't have my order, so I emailed again to check on its status. "Abby" said they'd check with logistics and let me know, but I never got a direct follow-up email about the results. Another month passed, and I still hadn't received my order or heard anything about its status, so I emailed requesting to cancel the order, stating that I would be moving and not have access to the delivery address. I even stated that I didn't care about a refund, since I had written it off as a loss. "Abby" replied "Hello, I am sorry that the item has not arrived. Unfortunately, as part of the company policy, sale items cannot be returned nor refunded. We greatly esteem your relationship with our company and are very sorry for any inconvenience this may have caused. Rest assured that we are trying our best to have your order delivered as soon as possible. Thank you for your understanding and compliance." Up until that point, I had kept my emails friendly and patient, since I don't like to be rude to customer service workers. In November 2020, I sent them an angry email, reminding them that I no longer had access to the delivery address, and still did not have any information about tracking or expected delivery. "Abby" replied, saying that their end of tracking said that the package was with local delivery services, and that it should arrive within the following two weeks. I replied, re-reminding them that I no longer had access to the delivery address, and was going to flag their shop for fraud due to the "company policy" prohibiting the refund of items that never arrived. "Abby" replied with a $#*!ing 10% off coupon code, and assurance that the order was still in transit. That was 4 December 2020.
So, how the actual $#*! do they expect me to believe their most recent email saying that the item I ordered was "already out of stock?" Somebody's lying, and based on the other reviews/customer complaints I've read, I suspect the whole site is a scam. Good thing I only wasted $33.96, and not $50+ like some of the other unfortunate souls.

I never received my item and they refused to refund my money. They stopped answering my emails after 4 months of back and forth. I finally disputed it with PayPal and got my money back after 6 months. Very rude staff and poor customer service

I ordered my shirt from this company back in March 2020. It is now May 2020. I have wrote to the company multiple times and they send me the same "item shipped" with a fake tracking number. When I call USPS it doesn't even exist. Save your money! I have not received a thing but stress. You wont get your items.