Lily Pajamas

Purchased 2 children's onesies. Used their sizing chart. One was too big, one too small. Was informed that the item which needed to be returned to China (business office listed in NJ) & shipping would be expensive. Company offered a $7 refund (20% of purchase price) as compensation. Standard shipping on original order arrived in 3 days. $18 expedited shipping on 2nd order took a week to be delivered.

With a 9-business day lead time, I ordered an Elmo onesie for my daughter's Halloween costume and paid $20 for express shipping (4-8 business days). I checked the website multiple times for an order update and it continuously stated "In Process". Anyway, the onesie finally showed up 2 days after Halloween and when I asked Customer service for a refund of my express shipping I was told... "We can refund you 10$ as compensation, as you know we definately paid 20$ to ups, hope you can see.
Sorry for the inconvenience."

It is disappointing that this was their reply... It was not my fault that UPS didn't do their job and if they are having trouble with delivery, then Lilypajamas.com shouldn't offer Express Shipping on the website. This mistake cost me an additional $45 for a new costume and a lot of stress trying to find my daughter a plan B.

Admittedly the Elmo onesie is cute (this is why I am giving a 2 star rating and not a 1 star) but buyer beware should you decide to make a purchase from this company.

Lily, I recommend that you be very careful about the shipping expectations you set and when there is an issue "the customer is always right". Over $10 you have lost my business and more.

I ordered Pooh pajamas to use as a costume for my son as kids-sized Pooh costumes are difficult to find in the U.S. I ordered October 4th and needed for Halloween. I paid $12 to receive within 5-8 days. It's November 1st and I have yet to receive them. I have attempted to remain in communication with them through email and I am starting to feel like I am receiving automated responses as nothing is ever really addressed. They keep stating to be patient. I am a very patient person, but when claims are not fulfilled stated by their website, I become impatient as any person should. Therefore, steer clear unless you have no deadline, and for sure do not pay extra for faster shipping.

We bought an adult small for my daughter for
Halloween and were very impressed! The colors are bright and beautiful,
The material is soft and she loves it! She wears it around the house all
The time!

This product is definitely one I would recommend to lovers of both sloths and comfortable clothing. These arrived on time and did not disappoint. The embroidery of the face looks really good, so I am quite happy with the look.