Livedrive

I have used Livedrive for several years. Of recent, their service has been failing with lost online documents. It is also unable to fully update/add files to their system.
When I raised this issue with them their customer service threatened to erase all my files within 3 days unless I agreed to continue with them. See below email extract;

"If you do not wish to contact my colleagues, the closure will be actioned automatically within 3 business days, and once this is done any data transferred to Livedrive will become inaccessible and deleted from our servers shortly afterwards.
This said, I would like to assist on this matter more directly, and resolve the root cause. Given the circumstances and situation, I would like to discuss this with you directly over the phone and, if necessary, do a remote connection and have a closer look at what's happening. Please let me know if this is acceptable, and what number I can reach you on, as well as what time would be convenient for you.
Kind Regards
Ilarian
Livedrive Customer Support"
I have asked to make a complaint and also to be forwarded a copy of their complaints procedure which livedrive have refused.
I would avoid this company at all costs.

Regards 2.0.0.2, had same issue. There is a phone and email service. But, also received an email about upgrading and that gave a download link. This downloaded and worked fine.
Would appear the download mechanism in the app is faulty.

I purchased a lifetime subscription to Livedrive in May of 2015. Everything seemed to work well until about 10 days ago when, without any warning, I received an "Account Suspended" notice when trying to login to my account. Using the contact form on their web site, I asked what happened. I've yet to receive a response.

Since I purchased the subscription through StackSocial, I contacted their customer support, also. I got a speedy response saying that they'd reached out to Livedrive and were told there was a technical issue and it would be fixed in 4-7 business days.

Today, instead of the "Account Suspended" notice, I got a password error. Another attempt at logging in gave the same results so I clicked the "Forgot Password" link, entered my email address, and got "No account found."

I contacted StackSocial again but haven't received a response.

UPDATE: I received an email from Livedrive today (07/08/2016) stating that Dripbit is no longer a reseller of their service. "We have transferred your files to a new Livedrive account on a 30 day trial." Somehow, they managed to save my files, but instead of honoring the previous deal, I'll have a choice of paying $8 per month to backup 1 computer, or $25 per month for 5 computers.

What a pile of rubbish... Try and find any way of contacting "technical support" - there isn't one - the software does not work - I feel conned. AVOID!

I got persuaded into buying this product by a grat sales man. Never used it!. Then I got charged £49 automatically taken directly out of my account one year later. After much searching I eventually found a contact number for customer support. They informed me I had to cancel in writing to an address over the phone (this address is not available on their site!) at my own expense. I sent it 1st class signed for at my own expense. They still state they never received this letter! I have no come back via royal mail with this service! I have not been given an email address to contact them, so there is no proof of any of the correspondence I have had with them. They are unhelpful blood sucking parasites. Use a data pen to save your information and email

I have subscribed to the ICloud backup KNOWHOW livedrive.com backup service. On my IMAC I keep getting advised that there is a Livedrive update. The notification states 'A Newer version of the Livedrive software is available (2.0.0.2). Would you like this newer version to be installed. It's a BIG CON, when you click INSTALL, the software seems to start downloading but never completes the process. I have contacted Livedrive.com customer service but they don't respond. I now have software that I have paid a 5-year subscription for, that won't update and the customer service is unavailable. Don't buy this software - it's a BIG CON