LocalFlavor

Restaurant I purchased a voucher for didn't have anything on menu that met my dietary restrictions, but customer service refused to help or credit for another place. Then when the menu updated it was a day passed my voucher expiration (I'm in California where the paid value never expires) and the restaurant wouldn't honor the voucher but local flavor still wouldn't credit me or issue a refund... they are a scam and provide zero customer support and just tell you to pound sand.

Tried purchasing a deal and had errors- reached out to Local Flavor and had nothing but rudeness come from Michelle. I did not appreciate her attitude, and don't believe she is well suited for a customer facing role. My card had charges on it, yet no voucher ever went to my account. Save yourself the time.

I don't get the bad reviews. I have never had a problem using their certificates nor getting a refund for a restaurant that closed. The only (minor) gripe I have is that the value of the coupon expires after a year I think? So that's mostly my fault for not getting around to using them. Perhaps they're bad with merchants but better for buyers?

I needed to merge 2 accounts and couldn't get anyone to call me. Once I got the manager Michelle F, she said she couldn't merge and then deleted the wrong account and was extremely rude about it. She not only made that huge mistake, but she refused to fix it by giving my certificates that she deleted back to me. Only offered a refund! Those certificates were no longer available! They need to find someone that represents the company better or just close up!

Bought a coupon for $20 for $40 worth of food for a place in Toms RIver NJ - Roxy's Bar & Grill. Their doors closed on and off since the purchase and recently they have been evicted by the building owner for never making a single payment on their lease or paying their employees for months. When I requested a refund for the $20 they said you're only due $15 here it is and we are closing your case. Now at this point it wasn't about the $5 it was about their disgusting attitude and customer service. When I politely questioned it the response was read the fine print. When I followed up I got this response from someone who calls themselves Supervising Manager Michelle F "My name is Michelle, and I am the Supervising Manager."

"First and foremost, why would you think you are entitled to anything more than what you paid? Second, all promo code disclaimers state that they have no cash value. Before assuming we are doing you an injustice, you are now advised to read your fine print and all disclaimers on your promo code emails. Also, be aware you will only ever be provided a credit or refund for the amount you paid and nothing more! Your feedback has been forwarded, and we are now considering resolving this issue."

She along with everyone else who communicated back have been disgraceful. They also continue to sell the coupon now nearly a month after the eviction notice has been posted on the door by the township. Their response "is we need to do what we do until we're able to verify they no longer exist - we can't worry about that". Praying on suckers who will buy it trying to support a local business but who will also lose money in the end. Oh and there is no fine print on the coupon that says you will take a lost, it does however say Paid Value $20. Attached is the coupon and the eviction notice. Michelle my dear you should find another job more suited to your talents, customer service isn't it, same for the rest of your organization.

I have used Local Flavor about 20 times in 2 years. Recently, a voucher didn't work at the location. I watched the merchant scan it on the Local Flavor app and it said it was expired. However, Local Flavor told me it was cashed in. I even went as far as showing them my receipt and that I paid cash for my order that day. I was called a liar 3 times and asked not to email them again. I was also given a remark of " If you dispute the charges, we deal with credit card companies every day and we will win the case."

I purchased two restaurant certificates from them, and then the eating establishments closed. They were very unhelpful when the computer did not allow me to use the site credits. Even had a neighbor and friend try to help. You can never get a live person to resolve issues. Stay with Groupon.

A bunch of thieves. I am a business owner, I worked hard taking on clients for free. Local Flavor was supposed to use this money to advertise my company, which never happened. They scammed me out of thousands of dollars. Stay away from them!

They have no sympathy or care in the world for unique situations. The store closed down within two months of buying the vouchers and they won't let me get my money back. I didn't want anything else and they gave me a credit when i did not ask for it and don't want it. The supervisor michelle is such a liar and so nasty. I Can see this company going down really soon due to that and their "policies." Horrendous!

Before you buy Local Flavors coupon for Johnny's Pizza, call local restaurant to make sure what it covers. Tonight I used $15 coupon for $30 worth of food. Coupon says not good for alcohol, only food. Total bill was $30.07, so we owed them 7 cents. Waitress came back, said coupon did not cover appetizers, so they charged us $6.43 for 2 orders. They basically gave us $23.57 credit for our $30 coupon. Not good public relations to not honor what they advertisement. Buyer beware what you're paying for before you commit to buying the half off coupons. Food was excellent, BUT not happy with way coupon was handled by management. Just know what you're buying before you pay for it!

I purchased a coupon that was newly being advertised for a restaurant near me. Went to use it 2 days later was told they will not honor it I should contact local flavor. I called customer service only to get a recording, then wrote 2 emails waited several day for a response just to receive a very nasty reply from a Jackie K. Basically telling me I was shot out of luck! I am looking forward to joining the lawsuit in the near future. This company has no merit and is unethical!

After reading reviews and seeing 1 star I was debating if to purchase through them the price was too good to be true I still took the chance and purchased 5 Crayola Experience tickets to take my grandbabies. When I got to Crayola Experience I was kind of nervous that the scan was gonna be no good instead it worked with no issues and my grabdbabies enjoyed their day. Will definitely purchase from them again

I have used this company several times for area restaurants... you ave to read the small print regarding exclusions but I have never had a merchant blink an eye when presented with the coupon. At Christmas time, I purchased my husband a great deal on a golf outing. When it was nearing the expiration date, he decided to use it and found out that the place had gone out of business. I emailed the company and waited 2 days (no response) and made several attempts to call the company... same results as other (recorded messages, office closed message) but then I called the number listed on the certificate for MERCHANTS and they transferred my call directly to customer service where I spoke with a very helpful and polite gentleman, Juan, who took care of my request and after about a week, the full refund was back on my card.

I received the local paper with this site advertisement so I went to the website to get the deal the paper said they had and it was available so I added to cart and tried to check out about 8 times, changing my information each time since it said payment error has occurred. Then I tried my husbands card about 5 times. It shows the boxes as yellow if I autofilled them with my info so I retyped everything as they were highlighted yellow. I checked my account to see if I was being charged, nothing showed up. Then I tried making an account and that was t smooth either. I finally gave up. The next day I see a $1 charge for each time I tried to submit payment. I reach out to the terrible customer service and they said, " the deal was not available. You attempted purchases on deals that were showing available because the system, which is not real-time, did not update. Every single time you hit submit, you were authorizing charge, hence the $1.00 holds.

We have obliged your request and the account is now closed!
Michelle F.
Supervising Manager
LocalFlavor"

So I'm posting this review to save someone seeing this the frustration, time, and money. Thanks

If you're able to access one of their coupons (you usually can't), they're invariably "sold out". This is bait and switch of the worst kind. Local Flavor has no way to be contacted so I suggest you contact the businesses that advertise in Local Flavor and tell them you will boycott them because they advertise in a scam mailer.

Accidentally marked my voucher redeemed when trying to validate it by phone. Support would do NOTHING to help me said it was on the business to request a reversal. Business tried 5 times to contact the support team NO ANSWER! DO NOT DO BUSINESS WITH LOCAL FLAVOR!

I'm sure many people have got coupons that worked. I purchased one for a popular restaurant in our area and it wound up being good and only 25 miles from my house. I tried to get a refund or exchange it for a local restaurant but could not find a way to do it. Tried calling phone number and its disconnected. I can't even find an email to contact them and from past review sounds like they don't do anything anyway. I am within the 14 day period to get a refund and by the time I figure this out will run out of time. Good luck with your purchase just triple check everything and hope for the best.

LocalFlavor will hide important and relevant information about the certificate use in the Fine Print instead of being upfront about it in the title and description of the certificate. Make sure you read ALL the Fine Print as well as the Terms & Conditions (no refunds after 14 days no matter what). When you wonder how they can afford to give big discounts, it is because they are deceptive and dishonest!

I bought several certificates to use at a restaurant and unfortunately they went out of business. I tried to reach out to Local Flavor only to be redirected on their site and the only way to contact them was by an online form. I never heard from anyone. Yesterday we used a different certificate and got a survey email from Local Flavor that had a phone number i called and was finally able to to talk to someone about a refund. They would only give me credits not a refund which would have been fine however it was not the full amount of credits/cash i used to purchase the certificates. They gave me a credit of $56 but it should have been $75! I have now lost out on $25 and have no other options than to use the "credit" they offered me. They would not honor the same promo or even offer something similar to it for me to recoup some of the $25 lost. Then to make things worst after talking to the already irritated manager ( i have to assume she was having a bad day since she got on the line and was not pleasant at all) she emailed me and was completely rude that email should have never been sent to a "customer we value". Customer service is awful - they need to work on that BIG time, i will never purchase another certificate from them ever again and i advise you not to do business with them either, if you do good luck if you have an issue. (she also advised me that their policy's would be changing and be getting worse - i have to assume business is not going well and they are on the brink of going under!)

Bought a voucher for one of the local restaurant in March, 2020. Pandemic hit and the restaurant was temporarily closed. I called LocalFlavor, asking them to maybe give me credit for the amount because no one was sure when things will get better and voucher may expire.

Fast forward to 2021, things gets better (voucher is expired), I went to restaurant and they refused to take the voucher at Paid value (forget about promotional value)? Called Localflavor and they said, they cant do anything.

So someone has my money but i didn't get the service. Localflavor refused to help at all and only thing they say is, vendor should take the voucher (i thank them for this rubbish response).

Stay way from this scam.

I would be wary utilizing Local Flavor. They used to be an excellent source to support and try new and existing local establishments. For the last year or so they have changed and while there are obvious circumstance for this, the level of support, access, validity of certificates etc. has so diminished that it is hard to support this site anymore.

Restaurants are not accepting the vouchers. Local Flavor is expiring them and keeping the money. No refunds being given out. They got the money but we got nothing in return. Is there a class action suit that I could join? This scam company needs to stop cheating people!

I purchased a certificate for a restaurant called Thai Chili in Atlanta. The restaurant owner refused to accept the certificate because he told me he was a new owner.

I contact Local Flavor and they gave me a credit. I purchased another certificate for a restaurant called NOVA. The problem was that they issued me a certificate that was already marked as REDEEMED. I tried to use it last night and discovered this. I have never been to this restaurant before.

I tried through multiple means to talk with someone from Local Flavor. I finally talked with someone today and she told me that the VENDOR of NOVA redeemed my certificate shortly after I purchased it. She said that this vendor is known to do this and they have a record of this, but they would still not refund my money. She said I have to go back to the vendor and ask him to reverse his redemption of my certificate that I purchased. Unbelievable.