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Loft5900.com has a rating of 1.5 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Loft5900.com ranks 165th among Event Planning sites.
Full details below but I do not recommend doing business with Chris Johnson. He isn't ethical and once money has been exchanged he becomes flaky without notice; he does not reply to messages, calls or emails and will block your number at his convenience. Update 12/7/21: After several personnel had to contact Chris because he did not have the courtesy to respond via phone or to apologize for his uncalled for behavior, I received a response that of course is *eye roll*. Proceed with caution dealing with Chris Johnson at Loft5900. Also he keeps deleting my reviews which is appalling since any potential patron deserves to know what they could be walking into. Update as of 12/6/21: The venue is still nice and I stand by that but please be mindful of the lack of professionalism from Chris Johnson. There is a refundable fee that's on the contract for cleaning post an event. I asked how the refund would be returned and nothing. Between text and calls, there has been no response from Chris. My event was 2-weeks ago and it's annoying that I can't get an update about this refund. I called last week and when he did pick up, he said that he's working on it. Again, I told Chris I sent a text with my Cashapp and Zelle info just in case he needed to know how to send this refund. Fast forward to today, Chris blocked my number. How do I know? The message I received said that this number is no longer receiving calls from me. So I called from a different line and the call went through fine. What I don't understand is how a business owner thinks this kind of action is ok? EVEN IF I happen to be ineligible for a refund, he should communicate that and not block me as if I'm searching for him for some personal reason. I'm so irked with black-owned businesses that do people like this and wonder why they get shady reviews. I want my refund and to close out this situation. I would say proceed with caution working with Chris Johnson.----------------------------------------------------------------------------------------------------------------------1st Review: Loft5900 was such a nice venue to host an event ok! The venue: The front door locks after 7p but Chris (owner) will unlock it so it stays open. Getting upstairs to the actual space, you have to take an elevator to the 5th floor and it's the 1st door to your left I believe. There are 3 elevators but only one was active in the evening. It is a bit quaint in that elevator but worth it to come up to the space for guests to dance. Really a nice setup and spacious. Chris: Chris was the owner and who I was in primary contact with. He was responsive via message to my questions and concerns I had since I booked the venue about 3-months in advance. If there was a lag time in messaging, he would call me afterwards to reply to the questions. I appreciated that and how I was able to access him. Contract: The contract does outline the fees for renting items as well as fees for outside items. Reading the contract to the tee and feel free to ask for validation of questions you may have. There are cleaning fees if you rent furniture. Essentially reading the contract and you'll know what to expect. Confirmation emails and text are sent when you pay the deposit and any other fees to be able to reference; it's almost immediate Day of Event: 2-weeks prior to my event, I sent a text message about what items I wanted. Chris and his team cleaned the couches and brought out the tables and chairs I needed 30 minutes before my setup time at 7p so they were there when I arrived and I could state where to put them Alcohol: Like mentioned in the contract section, if you have a cash bar there is a fee and your own bar another fee. Either selection requires you to have the bartender by the venue. JeVaughn, was the absolute best! He was so good as the bartender. He knew how to mix and he was adaptable. I ran out of cups yall and here comes JeVaughn saying let's call it shot hour so the drinks kept flowing. The line for drinks was never long because he was efficient and had super hearing to hear things past the music. Definitely a kudos to him. Post event: We had to make sure to throw out the trash and have your own trash bags and pick up anything you came with. Otherwise the team came in a picked up the rental spots and cleaned from 1am-2am; very prompt with that. Overall, I had a good experience. Some reviews of people's experience made me nervous but Chris and team were helpful and many if not all things were laid out in ink; having communications via text allowed for me to reference back and if anything, I could call Chris or he would call me back. This was a smooth process from renting the venue to the day of and in between. I recommend it.
Full details below but I do not recommend doing business with Chris Johnson. He isn't ethical and once money has been exchanged he becomes flaky without notice; he does not reply to messages, calls or emails and will block your number at his convenience.
Update 12/7/21: After several personnel had to contact Chris because he did not have the courtesy to respond via phone or to apologize for his uncalled for behavior, I received a response that of course is *eye roll*. Proceed with caution dealing with Chris Johnson at Loft5900.
Also he keeps deleting my reviews which is appalling since any potential patron deserves to know what they could be walking into.
Update as of 12/6/21: The venue is still nice and I stand by that but please be mindful of the lack of professionalism from Chris Johnson. There is a refundable fee that's on the contract for cleaning post an event.
I asked how the refund would be returned and nothing. Between text and calls, there has been no response from Chris. My event was 2-weeks ago and it's annoying that I can't get an update about this refund. I called last week and when he did pick up, he said that he's working on it. Again, I told Chris I sent a text with my Cashapp and Zelle info just in case he needed to know how to send this refund.
Fast forward to today, Chris blocked my number. How do I know? The message I received said that this number is no longer receiving calls from me. So I called from a different line and the call went through fine.
What I don't understand is how a business owner thinks this kind of action is ok? EVEN IF I happen to be ineligible for a refund, he should communicate that and not block me as if I'm searching for him for some personal reason. I'm so irked with black-owned businesses that do people like this and wonder why they get shady reviews.
I want my refund and to close out this situation. I would say proceed with caution working with Chris Johnson.----------------------------------------------------------------------------------------------------------------------1st Review: Loft5900 was such a nice venue to host an event ok!
The venue: The front door locks after 7p but Chris (owner) will unlock it so it stays open. Getting upstairs to the actual space, you have to take an elevator to the 5th floor and it's the 1st door to your left I believe. There are 3 elevators but only one was active in the evening. It is a bit quaint in that elevator but worth it to come up to the space for guests to dance. Really a nice setup and spacious.
Chris: Chris was the owner and who I was in primary contact with. He was responsive via message to my questions and concerns I had since I booked the venue about 3-months in advance. If there was a lag time in messaging, he would call me afterwards to reply to the questions. I appreciated that and how I was able to access him.
Contract: The contract does outline the fees for renting items as well as fees for outside items. Reading the contract to the tee and feel free to ask for validation of questions you may have. There are cleaning fees if you rent furniture. Essentially reading the contract and you'll know what to expect. Confirmation emails and text are sent when you pay the deposit and any other fees to be able to reference; it's almost immediate
Day of Event: 2-weeks prior to my event, I sent a text message about what items I wanted. Chris and his team cleaned the couches and brought out the tables and chairs I needed 30 minutes before my setup time at 7p so they were there when I arrived and I could state where to put them
Alcohol: Like mentioned in the contract section, if you have a cash bar there is a fee and your own bar another fee. Either selection requires you to have the bartender by the venue. JeVaughn, was the absolute best! He was so good as the bartender. He knew how to mix and he was adaptable. I ran out of cups yall and here comes JeVaughn saying let's call it shot hour so the drinks kept flowing. The line for drinks was never long because he was efficient and had super hearing to hear things past the music. Definitely a kudos to him.
Post event: We had to make sure to throw out the trash and have your own trash bags and pick up anything you came with. Otherwise the team came in a picked up the rental spots and cleaned from 1am-2am; very prompt with that.
Overall, I had a good experience. Some reviews of people's experience made me nervous but Chris and team were helpful and many if not all things were laid out in ink; having communications via text allowed for me to reference back and if anything, I could call Chris or he would call me back. This was a smooth process from renting the venue to the day of and in between. I recommend it.
Tip for consumers:
Please be mindful about engaging with the owner of this venue, LOFT5900 in Lanham, MD
I wish there was much more flexibility in the ratings because this place would certainly get a ZERO! In my attempt to support small black owned businesses. I was failed yet again! The customer service is appalling to say the least. When you converse with someone more than five times and meet in person twice and then follow up with expectations in writing to confirm what you are needing for an event only to have the owner come back and say oh no that's extra. Oh no this is extra too, you quickly get the sense that you're being hustled! This place is a definite no go unless you are accepting of being swindled! Oh the uplighting is more money, well no sir you told me and my designer on separate occasions that it was included. Him: No no I wouldn't say that. Me: Oh but you did! Me: we talked several times and in writing I said we needed three sofas and you said ok your contract is on the way…. IN WRITING! So rightfully so I should assume that what I asked for was included in the contract since I mentioned it to you at least seven times! Him: oh no that's an additional $300! This dude will get over every single chance he gets! But you got that right one this time slim!
Arrived day of event to a filthy kitchen! Food remnants and crumbs on the floor. Half finished food on the counters. Less than standard sized refrigerator not cleaned with used and old juices in it. And this is the big one right here…. Another refrigerator in the same kitchen space, that if inoperable should have been removed but it was NOT! So what did we do? Open the smaller refrigerator thinking it was for our use only to see maggots, gnats and other bugs! INFESTED! Totally freaked out and disgusted, I slammed the door close but it was too late because the gnats were everywhere! I Complain and the owner responds "Awe man I didn't even know it was like that in there." Well how in the he$& don't you know because as the owner it is your responsibility to ensure that your venue is fully ready when your client arrives is it not?
Ok moving on to the next issue, being prepared for the worst but hoping for the best, I told myself to bring cleaning products. My intuition is something! Both men's and women's bathrooms were filthy with trash on the floors and the trash bins over flowing! Sinks and toilets dirty. So my best friend went to clean those while I handled all of the other messes! Owner's response "oh well all you had to do was tell me the bathrooms were dirty and I would have had them cleaned." Well why would I even have to do that since YOU ARE RESPONSIBLE FOR ENSURING THAT THIS PLACE IS EVENT READY!
Toward the end of the event, he stands there constantly looking at his watch because if you are one minute over the time you're supposed to be out, he will keep your deposit! So to avoid additional conflict, I had people help me to help the band disassemble their equipment, wrap it up and get it in the hallway to avoid being in his space even one minute beyond the allotted time!
NEVER AGAIN! DO NOT ISE THIS CENUE OR ANY OF HIS SERVICES!
Learn to do business! Stop talking about we as black people need to learn to support each other when you don't even provide the basic common courtesies as a business owner! You never know the connections your clients have nor their influence!
Tip for consumers:
Don’t even bother to co sided doing business here
Products used:
Rented suite 510
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