Logan Circle Laundromat

This is NOT an "online" business but it is a business with online connection.

Logan Circle Laundry is a laundromat in Washington DC. In early February I went there to do a HEAVY load of laundry. I went to the first washer available, #1. I paid $4.50 for a "HOT" water wash. I felt the water as soon as it started coming out of the tank and it was "WARM"! I told he attendant about it. She told me that IF I stopped the cycle and didn't complete the wash, I could request a refund. I did so, and moved to another washer; which DID dispense HOT water. I submitted the refund request slip with my email address contact and was told the owner/manager would contact me. HE NEVER DID. I emailed him several times about it and wen back to the store several times and spoke to the attendant. She told me she "knew nothing about it" other than the owner had interviewed her and reviewed the camera recording of that day, which PLAINLY would have showed me taking the load out and water spilling all over the floor! Finally this week, I got a response from the operator after threatening to report his business to the Better Business Bureau; which I have one. He claimed in his email message that I did NOT "deserve" a refund of $3.50 (MISquoting his own price scale as being the price for a "WARM" water wash instead of a "HOT" one as I had selected and PAID for) because he tested the machine and it was "functioning". He did NOT say HOW he "tested" the machine because my claim was NOT that it was "NOT functioning" but that the "HOT" water was NOT functioning. At least at the time I attempted to use it. THIS is a TYPICAL problem with these laundromats; they offer the "HOT" water selection BUT they usually DON'T provide it (at least NOT to all the machines) because it is too costly; THAT"S WHY you don't get a "HOT" water rinse to go with the wash as you would with home laundry machines. BUT, the particular problem with THIS particular laundrymat, is that the owner/manager is NOT on site most of the time and so CAN'T be shown what is happening other than what he sees on video recording; which of course DOESN'T tell the whole story. And his "substitute system" of refund slip claims, unique as far as I have experienced to this store, is NOT reliable because there is NO receipt of submittal to PROVE that you requested one and so he can simply DENY that you ever did! The ONLY thing you can do, IF you have online access to a computer that VERY DAY day you use the laundromat, is state in an email to him that you submitted a refund request for poor machine service on that date and print it out as proof.