JHEs Log Furniture Place

I paid a fortune for a mirror like they show on their site (Beartooth Aspen Cheval Mirror with extra character). They show a picture that has a mirror of at least 18" width and a total width of 28.5". Mine arrived with a mirror of 9.5", enough for a skinny 12 year old to see a reflection. They say it rotates so that one can use it as an aid when dressing. When unscrewed, mine rotates parallel to the floor and that is the only position it will hold. When I complained, their representative Chase Stevenson justified it because it was made to the specifications. He ignored the fact that it wasn't functional.

This compliant is about how the product is delivered
I Ordered 6 leather chairs. When I called, I was told by the customer service mgr. Who took my order that I qualified for free shipping. When the items arrived by Fed Ex and not a freight truck the driver dropped a 5-foot x 5-foot x 3-foot wooden crate at the entrance to my house and walked away without having inspected them or getting a signature. So, what you need to know when ordering from this company is you are responsible for using a crowbar and hammer to open the create and then disposing it. The hauling the furniture in and if there's a problem well, I don't know how they would handle it but given my experience I can't say I feel confident. After explaining that I never had furniture delivered where they would just leave a crate and you couldn't inspect the merchandise. In fact, the customer service mgr. Said: " Per our shipping manager, FedEx actually performed a threshold delivery for you. You chose our free shipping option and would've been responsible for unloading the furniture. Instead, the driver unloaded for you." I guess he wanted a 73-year-old to jump up on the Fed EX truck and unload it? And did they think Fed ex would allow that?

Got to the shipping method and discovered their horrible customer service once they get your money.
Free shipping means they will bring it to the bottom of your driveway but YOU have to wrestle your crates of furniture out of their truck. If you want to use the truck's lift gate it's $95. If you are willing to pay the $1,085 to have your crates of furniture brought to your actual house, they will drop your crates someplace dry, but not uncrate them or bring them in your house. If there is something wrong with a piece once uncrated, YOU have to deal with how to get it back to them and hope for a replacement months later. When I called and raised these issues with them I was met with condescension.

After reading these other reviews, Thank God we didn't buy from these scam artists. RUN, do not walk from this place.

In response to their company spokesperson's comments below, he can go ahead and publish ALL the conversations I had with them. I have nothing to hide. And apparently making fun of my name isn't condescending at all. Trying to bully me will not make me retract my review.

We purchased an entire bedroom suite from these folks. When the bed was set up, we realized that our mattress did not fit in the recessed portion of the platform bed. We assumed that we simply ordered the wrong size frame for our mattress. When we decided to purchase a new mattress that will fit in the frame, we realized that there is NO mattress that fits in the frame. The CA king mattress is too long, and the king mattress is too wide. So there is literally NO mattress that fits this frame. What kind of furniture manufacturer builds a bed frame that fits no mattress? When I emailed them about this, here was their response:

"You would have needed to call us about the size of the bed once you received it. We have a 1 year warranty on our furniture. Past that time, we are unable to offer a replacement. However, If you decide to order the correct size bed we would like to give you a major discount. The price for a California King/King would be $2129. 40. Please give us a call if you would like to place the order."

I'm astonished that they actually thought I would pay them more money to correct their blunder. These folks are truly awful.

I ordered a reclaimed wood dartboard cabinet on 8/21/19. The website stated it takes 2-4 weeks to build and another 1-2 weeks to ship. On 9/29/19 I called and left a message asking the status of the order. Two days later I get a phone call stating that their supplier can't build it in the color I selected. I receive this information over 5 weeks from when I ordered the product. Since they called me after I left them a voice mail asking them about the order, I'm certain they didn't place the order with their supplier. I cancelled the order and asked for a refund. We'll see if they do that.

I bought a wooden bed frame kit for $400 plus approx 70 to have it finished for a total of $469. The bed frame kit was crap. Consisted of 4 - 4" x 4" posts and some 2 x 4's Some of the 2 x 4's had been doweled on the end and 1-1/2" holes had been drilled in the posts to fit them into. The doweled ends had not been sanded, not had the rest of the wood for that matter. They slapped on a stain finish and that was it. If I use the thing... a big if... it will require quite a lot of sanding and then refinishing. I realize $469 is not a whole bunch of money but as a builder I know the value of the wood used may have been $50 max. They could have at least spent 30 mins and sand the rough doweled ends... as it turned out I wasted $469. They may have some other good products but beware of the bed kits.