• L'Oreal Canada

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Overview

L'Oreal Canada has a rating of 3.75 stars from 16 reviews, indicating that most customers are generally satisfied with their purchases. L'Oreal Canada ranks 66th among Cosmetics sites.

  • Service
    3
  • Value
    4
  • Shipping
    3
  • Returns
    2
  • Quality
    4
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
See all photos
How would you rate L'Oreal Canada?
Top Positive Review

“Long lashes”

Susy L.
5/28/21

The mascara million lashes (if I am not mistaken), the one in a green tube, isgreat. It makes lashes really nice and long.

Top Critical Review

“Ruined my hair”

Debbie S.
3/8/21

I received a sample box of #600 neutral light brown from toolbox circle and was so excited to try it. Big mistake! I already had light brown hair and after following the directions exactly, my hair turned DARK BROWN. I can't believe his dark my hair turned out. It will take me years to get back to light brown. I will never use L'Oreal again!

Reviews (16)

Rating

Timeframe

Other

Thumbnail of user debbies806
1 review
0 helpful votes
March 8th, 2021

I received a sample box of #600 neutral light brown from toolbox circle and was so excited to try it. Big mistake! I already had light brown hair and after following the directions exactly, my hair turned DARK BROWN. I can't believe his dark my hair turned out. It will take me years to get back to light brown. I will never use L'Oreal again!

Service
Value
Shipping
Quality
Thumbnail of user susyl2
2 reviews
0 helpful votes
May 28th, 2021

The mascara million lashes (if I am not mistaken), the one in a green tube, isgreat. It makes lashes really nice and long.

Products used:
Mascara

Service
Value
Shipping
Returns
Quality
Thumbnail of user sinad2
5 reviews
5 helpful votes
February 9th, 2021

I love the commercials that show movie stars with all of their money colouring there own hair at home.
It was time to colour my grey roots so I decided to try the L'Oreal Excellence hair dye after watching the commercial. I left the colour on my roots for 50 minutes and washed the colour off and to my surprise it was the loveliest shade of grey just like before the colour. Useless and a waste of time and money.
I went out and bought a no name colour and it covered perfectly.
I think they should spend more money on the products and less on the big stars that vouch for these products.
I am almost insulted at the commercials that the movie stars really colour their own hair at home with all the money they have.
From now on I will not be supporting these big companies.

Products used:
I used a product called Herbatint which covered all my grey roots.
Very happy with this product. Will defiently buy again.

Thumbnail of user raphallel
1 review
0 helpful votes
December 18th, 2021

It is good quality on the products but it's pricy. If people can't afford it, how is the money going to come In?

Tip for consumers:
Try not to overload your bag

Products used:
Foundation, makeup

Service
Value
Shipping
Returns
Quality
Thumbnail of user diannab69
1 review
1 helpful vote
June 19th, 2020

I used the Root Rescue tonight and it was if I hadn't put a thing on my hair whose roots are the same as before I used your Root Rescue. Not happy all that money gone to waste it was over $20.00 with tax and all so not happy with the product.

Thumbnail of user chloeg52
6 reviews
0 helpful votes
April 2nd, 2021

The Black Mascara of Voluminous Carbon is phenomenal. - time I apply it to my lashes, I receive compliments. This really helps my eyes to where people assume that my lashes are fake!

Thumbnail of user dd228
1 review
1 helpful vote
January 9th, 2018

I have used loreal excellence creme for Many years. The last 2 times i have had trouble with labelling of bottles in box ie color creme is no 2 on tube but instruction paper says its 3, conditioner is3 on tube, but 4 on instructions. What is going on. Can not rely on this product anymore. Had to throw them out. Will not buy any more.

Thumbnail of user suef20
1 review
0 helpful votes
April 1st, 2016

Just recently bought the Loreal paris Elnett Satin extra strong hold volume hair spray "New" and it feels like spraying water on your hair! What is up with that. I thought it would be great. It made my hair so flat I could not believe it. Totally pissed. I tried to call the company and the voice mail noted they are busy and call again at a later time. What?

Thumbnail of user carad42
1 review
2 helpful votes
June 29th, 2020

I always use this product when on sale. Have always had great results. But this time while it was on I notice a purple hue to the dye. I was curious but waited and when I rinsed it out my hair had a purple tinge to it. Wow, checked the box again to make sure. Yes it was the one I bought. Was talking to my mother and she said her hair turned purple and saw my sister and she said you will never believe what happened. I got the box out of the trash can and she said that is the same one I bought at Shoppers near my house. How crazy is that. It been a week and the colour is fading. But skeptical on buying this brand.

Thumbnail of user wilmad6
1 review
0 helpful votes
April 5th, 2016

Just purchased this product and it claims to cleanse, treat, soften, condition, detangle and shine. This product is awful it definitely does not treat or soften or detangle at all. Very disappointed that I wasted my money. I could not get a comb through my hair there were so many knots. My hair was clean but still dry and totally tangled. I followed the instructions carefully.

Thumbnail of user barbm82
1 review
0 helpful votes
October 14th, 2019

I have used you night cream for years and now all of a sudden it is scented! I do not see anywhere on the box where it has changed to scented. I have 3 jars of this cream that I can not use as I get migraine headaches from scented creams! I am very unhappy about this!
What should I do with all of this cream I can no longer use?

Thumbnail of user lorrainem34
1 review
0 helpful votes
August 11th, 2016

I have been using #75 Light copper mahogany brown but was told it is not available any longer, what is the next colour closest to that colour?

Thumbnail of user judyb
14 reviews
23 helpful votes
May 11th, 2009

If you sign up you will receive great coupons for Loreal products mailed straight to your home.
It has alot of useful information about beauty products for skin and hair.

Thumbnail of user sharh1
1 review
1 helpful vote
July 4th, 2016

I have used Preference L'Oreal for about 20 years. So disappointed they have changed my colour twice in the past year or so. I likely will be switching to another brand. I use Med Auburn. The new tube is a complete waste - goes in the garbage.

Thumbnail of user betm1
2 reviews
0 helpful votes
February 11th, 2016

I purchased Loreal excellence crime long lasting grey coverage about 3 weeks ago. I applied it according to directions and within 7 minutes it started to smell highly of perm solution? The smell got stronger and stronger then at 12 minutes my head started to burn really bad and by then the smell was so strong it was burning my eyes. I immediately washed it out of my hair. I ended up with some stabbing on the top of my head even though I started at the top back part of my head.
Try and reached customer service they waited 14 minutes before my call was answered. No email contact on their web page.
No resolution to why it smelled so badly of perm solution other than it has ammonia in it. No resolution as why it was burning my head so badly, other than it was kind of my fault for having my scalp and my hair? I do not have dry scalp, dandruff, or used a product from anyone in over 5 mths...
I was looking for answers but I suppose they don't want to be sued. They did offer me a coupon for 15$ which was great not likely that I will use this product again though.

Thumbnail of user priscillas251
1 review
0 helpful votes
February 20th, 2024

Heartbroken that Age Perfect has been discontinued. It is the best lipstick I have ever had and doesn't bleed.

Products used:
Lipstick

Value
Quality

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About the business

Discover groundbreaking, high-quality products from L'Or̩al Paris, expert in head-to-toe cosmetics from hair colour & make up to skin care & Men's grooming

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