LOVEFiLM

Lovefilm took money from my account unauthorized. They have been "investigating" the unauthorized transaction for a week now and this is the final letter that they send to my fiance (along with so many others, I cannot paste them):

Dear Stanford,

Thank you for your email, and apologies for any confusion caused.

I have chased this up for you, and it would appear that your query is
Still being investigated. While the payment trace will allow us to find
The account responsible for the unauthorised payment, it's unlikely that
The account will be in your name. As such, the Data Protection Laws in
Place mean that we can place the account on hold to prevent further
Payments, but we will not be able to take any other actions, such as
Refunding the payment.

Please contact the fraud department of your bank as soon as possible to
Request a refund of the payment. As the merchant party, we cannot
Investigate instances of fraud, which is why your bank will have their
Own internal process to follow with regards to reclaiming any lost
Funds.

It may also be beneficial to report the theft to the police as your bank
May need a crime reference number for their investigations.

I hope that this is helpful and if we can be of any further assistance
Please do not hesitate to contact us.

Please let us know if this answered your question.
If yes, click here:
https://www.lovefilm.com/help/feedback.html?r=p&e=R476fbb*******a4e8d46ee0fd*******b7

If no, click here:
https://www.lovefilm.com/help/feedback.html?r=n&e=R476fbb*******a4e8d46ee0fd*******b7

Kind regards,

Adam

Customer Services
LOVEFiLM.com
Let's watch another one
www.LOVEFiLM.com

I've used love film for around a year now, a few months just paying month to month, a 6 month subscription (pay upfront for 6 months and you save more money) and now payed for another 3 months ontop of an extra month that just got paid for.

Pro's: easy to use
Easy to organize (can seperate your DVD's or games in up to 3 lists if you have a 3dvd subscription letting you organize which you want to arrive more easily).
You can rent for as long as you want (so long as your still a member)
Free delivery back and forth.
Quick delivery for the most part.
Great selection of games and DVD's

Cons: Some items will be taken up by others slowing down you getting it.
Doesn't have every game and does not have games on dreamcast or systems before that (does have Xbox, PS2 and Gamecube however) but this is understandable really. Modern systems have plenty of there games on.
Sometimes delivery is slower than hoped.

Overall though with 12 months experience I've found it to be reliable and very worthwhile. I used it for a few reasons, it allowed me to wait for games to go down in price while I played others (making it's money back), let me try multiple games and DVD's I otherwise wouldn't have tried or would have payed tons for and finally to be able to play and watch those games / DVD's I wanted to play or watch that I knew I didn't want to pay for as I'd only use them once.
It's one of the best services I've used in a long time and they deserve a good rep.