Lowes.ca

I purchased light bulbs for my bathroom that wasn't compatible and I returned it through Purolator, with tracking which shows it's been returned to them for 3 weeks now. I have emailed them about my refund which has gone ignored. No refund, no product. They are a scam online. I don't recommend buying from them.

I ordered a 25,000 BTU barbecue online, and I was delivered a 20,000 BTU one that was identical. When I contacted someone from Lowes, they said they didn't have a 25,000 BTU one in stock. I'm like "So, you just send them a lower model, and hope they don't notice?". Then they said, they would forward my complaint to upper management. I had to wait for a couple days before someone got back to me. We finally came to an agreement, that I would get the same discount on the 20,000 btu one (as it was not on sale).

In the end, I was fine with the resolution. I just don't like that they tried to slip it by me, and the fact that it took a couple days for someone to get back to me, as I feel is it's a serious "mistake".

I decided to give Lowes another chance since the Pandemic has... hopefully passed. Unfortunately nothing changes. Out of all my online purchases Lowes has to be the worst. Half the time the order is cancelled because the item is out of stock even though their web site for the specific store shows its in stock. I'll continue shopping at lowes in person, but never again online, they have the worst communication and honestly they should not be in the online business!

Zero customer service - came to lowes twice today to purchase a high end air conditioner- both times zero customer service. This store is an example of one that should shut down and go online. Horrific! I will take my money elsewhere.

We bought a patio door and had it installed by Lowe's installation. We were very impressed by how quick the install went, the guys were great. And my new patio door looks amazing. Thanks Lowe's installers!

Lowes.ca customer service is absolutely useless. Their people are obviously reading from a script and have NO relevant information to provide. Will never order from them again. Save yourself the trouble and walk into the store. The online ordering site is completely dysfunctional

Went to Lowe's Pickering with a plumbing problem, that my plumber couldn't fix. I was a bit sceptical about going because of previous experience but as luck would have it Noel was there to help me fix my plumbing problem. He was unbelievable helpful and he also has a great sense of humour. We need more people like Noel in customer service. 4 stars because it was my first great service at Lowes.

Carly from the kitchen design centre was excellent, very helpful and knowledgeable, great customer service and could help or direct you with anything you need! Highly recommend! Need a new kitchen, ask for Carly!

Promised on 10$ discount but later mentioned as product not eligible. Poor customer service and poor implementation

I went to purchase a swing glider last Saturday and was told that as a contractor I was entitled to a 5% discount. In order to save myself shipping fees I borrowed my friend's van. I went back to the store on Tuesday to get the item. I was told the 5 % discount was included in my bill of sale. When I checked my bill thoroughly I realized I never got the discount. I went to customer service and explained the issue to the manager Kevin O'Donald. Me. O'Donald gave me a hard time and in an arrogant way refused to honour store policy. I decided to return the item and promise myself to never shop there ever. No wonder most reviews are so bad. The good ones are probably all fake reviews.

I'm very disappointed in the lack of customer service I experience today at 2:30 in the wire department, I noticed two employees in the flooring department and I asked if they could help me locate a skilled person re: wire so I could pick the correct wire and buy the correct amount! I heard them page someone but nobody showed up! Also, no open cash registers, was forced to use self serve!

I am in the build industry.
This is my first negative review.
The Lowes search engine is the worst I have ever seen. I find product physically in the store try to find and order online to no avail.
I can't believe their IT department and corporate have allowed this to go on for so long. They have lost most of my business due this fact. Couldn't imagine how many more people they have lost because of this

I tried on multiple browsers, multiple computers, and my cell phone, but the order would not go through. Multiple payment options also attempted. Customer Service reached out to, provided no help. Very pathetic website...

I watched a video where this crazy Karen refused to let a Lowe's driver leave. You know what Lowe's did? They fired that driver for recording this Karen and are threatening to sue him because he posted the video on a public site. Wow okay so I am never shopping at Lowe's again, and you should too if you think kidnapping is wrong

Very disappointed with the outcome of my Kitchen. In July 2021 I had worked with the kitchen department for my new kitchen which was targeted to be an 10 week delivery. When I had paid in full (which had to be done to place the order) it was explained that it was now a 10-12 week delivery. 13 weeks later the cabinets delivered. The inspector/installer who has previously measured my kitchen for the dimensions had come to install 2 weeks after the delivery, only to find out that he had measured my kitchen incorrectly and my 18" & 9" cabinets had to be reordered to a 15" & 6" cabinet. I was not credited any money back for these cabinets. The reorder had taken another 3 months and the installer had made another mistake placing a hole for the handle in the wrong location. Now a new door had to be ordered. It has now been another 5 months, this is now a year since I have paid for my kitchen and has not been completed. I have reached out to the Lowe's kitchen team and have not been responded to. I strongly recommend that you do not use Lowe's for any kitchen project, especially if you need to hire them to measure and install.

Never ever buy extended warranty from Lowe's. After facing any problem we have to deal directly from where they buy the extended warranty. They don't help

My wife and I went to the Etobicoke South location to browse paint and the service was invisible. Nobody was there to assist us and when I asked for help, they twice page the same person, but they didn't reply.

I would definitely not recommend this location.

When we went on the website we were informed that the washer dryer combo was in stock. But then we had to wait for over a month for the delivery. When we called lowe's to find out when our order was coming they kept hanging up on my wife. For customer service I give lowe's a big fat 0. I will never shop there again

This all happened within a few days actually. Online deal for snowblower. Their site said one item available and we tried to purchase it said none available then. But when I went back it changed to one available so I called that store only to be told YES there is one here we'll hold but we can't do a phone purchase you'll have to go online once again I did so and once again could not complete the purchase. My husband is ill and it's an hour away so we need delivery. Customer service at the head office said we can't fix it. So we went back on their website this time there was another kind 7 snowblowers available it said so we paid for one and paid delivery as well. A few days later,today, we get an email they had none available and cancelled our order! I called head office again and they said there are none! Can't help us! We had shortly be seeing our full refund or our lawyer will be called. We are so disheartened by Lowes. So I went online to Home Hardware and found an even better deal and picked it up today THANKS HOME HARDWARE! Wish I could rate LOWES A 000. Please Lowes don't apologize we don't want to hear it.

Don't buy anything from Lowe's unless it's a consumable product like cleaners, batteries or screws and nails. I bought a storm doors with the handle set. The handle broke after a year and their answer to replacing it was to contact Larson in the States to get part. They had one right there in the store, on display on a door and refused to sell it to me. Lowe's. You lost a customer.

Over the years use to make purchases in the store with No problems.
Last week made attempt to purchase on line only product from lowes.ca-THE worst experience ever!
1.System limit on items that you can order!
2. Absolute nonsense with inventory- updated by vendor?!
3. No follow on status of order- have to find out yourself!
4. No providing tracking of order by carrier!
5. Order canceled and money still not returned to account!

All of the above is absolutely different at Rona, where I paced absolutely same order and RECIVED within 48 hours! What a service.
And one out 3 orders that canceled by rona- money returned within 24 hours of cancelation!
I will never ever buy on line from Lowes! Rona only-Very professional!

I tried to make a simple purchase online from Lowes and wanted a courier to pick it up. That session started hours of frustration, phones calls, and wasted time. The cart would show items added, but when opened, it would say your cart is empty. After many retries, the contents would show. Once I eventually had an order completed, I ran into another glitch. They have nothing on the pickup thread to allow courier pickup. After three phone calls, I found out that you have to put the courier's name in my contact info but still use my phone and email. Another kluge!
After three canceled orders and a fourth that continued showing an error, I gave up.

I am most grateful for the kindness, expertise and courtesy extended to my husband and I today Oct 8th by Renato and Lenny. Very efficient and patient.