Lowe's

We bought a fully-assembled, brand-new electric golf cart from Lowe's store #2656 on 12/13/23. Almost immediately, the golf cart had pieces fall off including the wheels from the stripping of the bolts during assembly. We asked to return it since it was a damaged product and they refused to take it back and instead wanted Coleman (the manufacturer) to repair, with us paying the delivery charge. After doing so and sending to a recommended shop by Coleman, the cart remains unfixed with Coleman and Lowes fighting over whose fault. We are frustrated with false advertising about the return policy, the poor assembly and the lack of help by the store personnel. We want our money back and will never do business with Lowe's. We are preparing a Texas Lemon Law filing to get the government involved. The bottom line is don't buy expensive items from Lowe's, there is no return policy.

I was at Lowe's on Malabar road Palm Bay FL yesterday MAR 28,2024 around 4:00 PM to buy a water softener. But the guy who was assigned to give customer service ignored my present. He said that he had other customer to taking care of. For this kind of his service, I walked out of Lowe's to go to Home Depot to buy the water softener instead.
I think Lowe's customer service managers should look into this to avoid further problem in the future. Otherwise Lowe's will loose lots of good customer like me.

I purchased flooring for 2 bedrooms from Lowe's in Sarasota Florida they sent Eryk Szulborski to install. This guy was the best worker. He worked alone n worked til 8:30 pm til the job was finished. He was polite kind respectable he cleaned every thing up, also moved the furniture by himself n left the rooms spotless n put the furniture in its original place. Because of Eryk i will be using Lowe's for my future projects n recommend Lowe's to all my friends n neighbors. Lorraine DelCore *******030

I am a long time customer. Horrible Customer Service. I had purchased with cash Lowe's made floor laminate. There were two boxes of floor laminate left over. I could not find the receipt and attempted to return it for a store credit about 45 days later. Store manager stated too many returns? Lowe's Return Center also would not authorize a credit. That's how they treat their customers? Very disappointed.

I ordered 2 items. $179 each for a $358 total. My card was immediately charged 3 times. $179-$179-$358 for a $716 total. Yes the charges were pending. However there was a hold on $716 on the card meaning I can not use that credit. Is this legal? I called Lowe's and spoke with 4 people. Everyone knew about this and says it is how Lowe's places charges. That means debit cards too.

I won't be going back to Lowe's. I didn't like the place before, now it's just too much.

We were 1 day late returning $200 items during CV29 lockdown. Lowe's has a 90 day policy, no exceptions. We even offered to do an exchange. We both are in the vulnerable age group and told to stay at home. We will return all recent purchases and never set foot in their stores again.

This is absolutely the worst place to by appliances. Lowes in beechgrove indiana and as company do not care about your purchase. We spent 3k on appliances and the delivery people couldn't be bothered, it was a mess lazy people and customer service is a joke we have a fridge sitting garage because lowes won't find a tech to take doors off for 2 days now unbelievable company

Power Washer Briggs and Stratton on sale 174.75. Called to get one non available in US ask for rain check or similar items at that price, told no available. Made complaint to FTC

Ordering packing boxes, ordered enough to get the "free shipping", next day text says "ready for pickup", ordered as a guest, called customer service, she says one was for pickup, one to be shipped, yet all one order. CSR was nice, assured it was all cancelled, but how can one order, one payment end up split with have for pickup, have shipped for free because I hit the threshold for free shipping? HOW? Their site is a mess.

Lowes is second to home depot for a good reason... their return policy. Its the second time they would not return a product because i either lost receipt or replaced the card i used after admitting it was a lowes item. Home depot on the other hand returns anything they is one of their store items without proving sales with a store credit! Mr. Lowes is it really worth losing a customer for not issuing a store credit for 20$. Really?

Lowe's refused to acknowledge that their packed stores were spreading virus but when they refused to postpone their spring black sale, that validated where their priorities are! My heart goes out to their employees serving rude, selfish, inconsiderate customers buying flowers, ice chest etc. Hope those that have been following rules will remember to shop at Home Depot only after this is over!

All of the staff are wonderful, caring, helpful and nice which is hard to find in the world! Lorey Howerton and Forrest are 2 of the names that come across in my mind at this time, but there are others and I did not forget about the other wonderful staff! Every hardware store should model this location on everything on how they do business, how the employees interact with customers, etc.
From: Rita J.

The card service is really bad and prices are too high. Never going here again. Apparently even this review thing sucks bc I need to type more words.

So, we went to the store in Killeen TX to purchase pressure washer and right from product help and checkout was awesome. The gentleman that helped us get the pressure washer was honest and straight forward with us. Also the lady at the checkout her name is Neomia as well also was jovial and easy going also helped us with the checkout as well as saving money. I usually don't do reviews too much but I promised her that I will definitely do that. Neomia we appreciate your service and continue doing what you doing.

This company is nuts. They just raised their interest rate to 31.99 percent even for contractors! All I can say is bye bye Lowe's. Spent a lot of money with you but never will again. Bye

Ordered some items order number *******. They never sent me an email giving me status and now they tell me they don't know what the status is. I have called customer support twice and they have not been able to resolve it. Because they say it a store issue, no it is a Lowes issue. I keep getting the run around and I still don't have my order and it has been two weeks. I need it know! I would never order anything from Lowes again because they do not care about their customers. You cannot even talk with a manager. They say call the store. The issue is I order the items through Lowes Web site and they did not give me a choice to send the parts to my house. They forced me to pick a store so I picked one that was the closet. Now they tell me corp is not responsible I have to work with store. Why is that when I ordered them from Lowes, not the store. Just another way they can give you the run around and take no responsibility screw the customer. You cannot even call cooperate to log a complaint. Not a good way yo run a company. I recommend no one should buy anything from Lowes because they don't care about the customer!

Never buy anything from Lowe's. They are SCAMMERS disguised as a reputable company. I received a Primo water cooler advertised as "new". The box was torn apart, the the top and bottom gone and only styrofoam to support. I had no option but to dispose of the remnants. It's very possible that we received a REFURBISHED item. The previous PRIMO we owned lasted us almost 10 years with the pump sort of failing at the end. Instead of trying to figure out to fix it, we ordered from Lowe's thinking their price was decent for the item because Sam's Club and Costco were out of Primo's under $200. A little over 2 months, it's defective (does no cool water and everything comes out warm). We contacted Lowe's who, gave them the whole spill about the "no box" and the circumstances. They assured us that this was not a problem, and that Fedex will take care of boxing it at their expense. So we scheduled for a pickup with Fedex noting that there is "no box" and faced no objection. A Fedex rep showed up today and said he won't take it without a box. This resulted in additional hours spent over the phone and they prompted me to re-scheduled another pickup with them, saying "this time we should have no issues", adding an apology that "it wasn't noted correctly". I thought that was that. Then some Fedex supervisor called me changing his tune and saying they WON'T take it as it and that even if it was dropped off at a location, it won't get accepted. I do not have a vehicle that fits the cooler and I shouldn't be liable for driving 12 miles to drop it off at a location, but I wanted to find out if there is a distinction between a pickup and a dropoff. I have now started a credit card dispute and I'm in the process of submitting a complaint with BBB.

Do yourselves a favor and spend the extra money, if you have to, to buy your appliances from a trustworthy source to get a "brand new" item with a reliable return policy. I purchased another unit through Costco knowing their guarantee is trustworthy. They have their own staff to pick up large appliances if a customer is not satisfied. Lowe's simply scammed us, exploiting our limitations.

They don't return calls. My 3 year old GE dishwasher with an extended warranty hasn't been fixed in three weeks. They don't return phone calls. They don't honor the service contract.

My Trex deck was done in September -October of 2018 by JWC construction. It was put in with no spacing, the board are curling and coming up. I paid $*******. 00 to Lowes who I believed was a reputable company. Was I wrong! There not even willing to send professional to even look at the deck. Its been a nightmare for close to 3 years. When rains I have a pool on my deck. I've given up talking them they've offered me $2500 for what is a $9000 repair job. Do not use Lowes there customer service is ridiculous. I'm taken them to court for not responding to the problem. Also I have a letter from Trex saying problems are due to bad installation.

Went to lowes to buy a washer and dryer. Wrote a check the I hope Mike goes to helln decided I did not want to deal with them. I cancelled the order must have left check behind I told the I did not want the appliances this week I receivek
From a collection agency that the guy at lowes turned in my check and sold it to a collection agency which means they expect me to pay for his thievery I am so tired of being treated like this. This is how old women are often treated

We ordered a dishwasher from the North Stockton, CA Lowe's. Delivery was promised a couple of days ago, and it never arrived. No one at Lowe's has returned our phone calls and emails. No follow-up, and terrible customer service.

Ordered a LG front loading washing machine (WM3600 model) from their Sandy Springs (Atlanta) location. Paid at the store on Jan 5,2022. They said that it will take a few weeks to deliver and gave us a date of Jan 22. They also said that the delivery company will call us the day before the delivery and give a more specific time for the delivery date.

3-4 days later, we got an email that said the delivery date had been changed to Jan 19th. No more phone calls or emails.

Suddenly one day (Jan 18th), my wife hears this huge banging on the front door (like when the cops show up). It was the Lowe's delivery guy with the washing machine. Since I wasn't home and given the loud / rude banging, and given the lack of notice (no phone call the previous day, no other email), she said she is not comfortable having it installed when she was alone at home. The guy said a few rude things and left. Didn't hear from Lowe's for 3-4 days more.

Then again the same guy showed up... this time on a Saturday. Again with no previous phone call or email to let us know about the delivery. But since I was at home, I said let's do it. He brought the new washer, took out the old washer... and was about to leave.

I asked him why he is not installing it and why he was not using the new hoses that we had paid for. He immediately raised his voice and said that we haven't paid for the hoses and he won't install it. Made a big deal of showing me his order from Lowe's which didn't have the water hoses listed. So I took out my receipt and tried to show him the installation fees of $30 and the water hoses of $32.38 listed on the receipt. He refused to look at the receipt, said he doesn't have any spare hoses, said he doesn't work for Lowe's (just a delivery company) and said he is just going to take back the new washer. So I said that is fine, as long as he brings back my old washer back into the house. He left in a big huff... and then came back with a new set of water hoses and installed the new washer. The washer works fine.

I special ordered a door for my bathroom at the store. It resulted in 6 weeks of waiting, not knowing where my door was because nobody called me to update me. When the door finally arrived it was the wrong one because the "Manager" of the department never showed me an image to help explain what LH vs RH means when ordering a door. I will never order anything from them again.