• LuminaBright

LuminaBright

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Overview

LuminaBright has a rating of 1.06 stars from 121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LuminaBright most frequently mention customer service, solar lights, and full refund problems. LuminaBright ranks 93rd among Solar sites.

  • Service
    5
  • Value
    6
  • Shipping
    5
  • Returns
    5
  • Quality
    6
12
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Also there is no phone number or customer service where you can get in touch with.
How would you rate LuminaBright?
Top Positive Review

“Very Happy With LuminaBright Product Performance.”

Jimmy R.
5/9/19

I ordered the Lumina Bright solar yard lights five (5) weeks ago and have been completely happy with my purchase. This was the first purchase I have ever made online without ever reading the reviews before I ordered. I waited till after the purchase and then began reading all the negative reviews. Well, after reading the reviews and reading every complaint that after contacting LuminaBright. The customer was told to clean the battery contacts. After receiving the solar lights, I read the directions and installed my new outdoor lighting system in various areas of the yard and every light worked great for three (3) weeks. Then I had one that stopped working, then two, then three. So, I removed the four screws on the back of the solar plate, removed the battery only to find that a bed of ants had populated and accumulated white specs of food or it was their eggs because there were a bunch of tiny black ants inhibiting the battery connection with the contacts. Anyway, I removed any insects and/or debris, I gently cleaned the battery contacts and the light works as if it is brand new. Please guys, be a man! Don't be so dramatic about a minor defect in the product. A real man could have fixed the problems they are having instead of crying about the problems. #1 They don't make things as good as they use to and #2 Not too many products today are made in the great USA.(We voted to Make America Great Again So, Lets Keep America Great for as long as we can) This was probably an American company operated by an American and marketing and selling a foreign made product to provide for Him/Her self and their family.

Top Critical Review

“Waste of Money”

Karen J.
10/1/22

I purchased two new lights. Neither of them work. I looked up the manual online and they mention taking apart the light to see if the wires are connected. First, I shouldn't have to do that on a new purchase. Secondly, I don't have that small of a screw driver to open it. I don't advise buying this product. They should be held responsible for their product.

Reviews (121)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
Thumbnail of user jamesb4445
1 review
2 helpful votes
March 10th, 2021
Verified purchase

Sorry to say that I got sucked into this SCAM! I received the same form letter as others mentioned here. 3 defective lights and they will only refund 65% BEWARE!

Tip for consumers:
3 lights DOA. Garbage.

Products used:
Solar powered spot lights.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cs996
1 review
4 helpful votes
January 22nd, 2021

I bought a solar light in hope I would receive it within two weeks. Six weeks later I am still waiting... after numerous letters I am still awaiting a reasonable answer "they'll check" with the delivery people DPD, still waiting to hear.
I believe this company is a scam and they should be banned from advertising on social media.
Why do I have to give star rating. My rating is *******

Thumbnail of user jamesk1384
1 review
8 helpful votes
September 30th, 2020

I should have been suspicious when the OutdoorBright.com page came up there is no company address or phone #. Site is not interactive so you can not give a rating. They can put what ever they want and means nothing. Lastly, you have to pay for shipping to return your defective product. We ordered 3 lights and none of them worked morn than 3 days. Oh yes, they make an offer if I didn't want to shipped the defective product back they would credit back 60% of the purchase price, Stay away from this company.

Thumbnail of user karenj1930
1 review
0 helpful votes
October 1st, 2022

I purchased two new lights. Neither of them work. I looked up the manual online and they mention taking apart the light to see if the wires are connected. First, I shouldn't have to do that on a new purchase. Secondly, I don't have that small of a screw driver to open it. I don't advise buying this product. They should be held responsible for their product.

Value
Quality
Thumbnail of user davidb4079
1 review
5 helpful votes
April 1st, 2020

My wife spent 334.27 Feb 2019. We could never keep any of them working. You could take out the battery, put it back in and they would work for a few days and stop, then repeat the procedure. Tried returning them for new ones. Return was a nightmare, had to chase them and prove they had the return before getting new ones. New ones had the same problem. All of them are at the town dump- pure junk. DONT DO BUSINESS HERE

Thumbnail of user susanm3009
1 review
2 helpful votes
May 25th, 2021

We live in Minnesota and ordered our lights in Dec 2020 when there was still snow on the ground and frozen ground. We JUST put them up in May only to find out that only 4 of the 9 WORKED. Contacted the company and they said, "Sorry, over 90 day return policy." We just wanted replacements for products that DO NOT WORK. SO - Try them immediately or get stuck with broken products. We will not be ordering from them again

Service
Value
Shipping
Returns
Quality
Thumbnail of user pattyl154
1 review
13 helpful votes
March 19th, 2019

Horrible! They falsely advertised as having 7 bulbs. Ones with only 4 bulbs arrive. Also, one was broken! Came in flimsy mailing packaging... not a big box. Wouldn't refund me 100%. Said that they would give me 50% back and just keep their terrible product. I will NEVER buy from them again and will tell everyone to stay away. I can't believe they can get by with falsely advertising their product!

Thumbnail of user dong191
1 review
17 helpful votes
March 10th, 2019

I purchased 5 of these lumina bright solar lights for approximately $200.00. Save your money or purchase this type of solar lights from Amazon Home Depot or Lowes. My purchase stopped working within 20 days and this company doesn't stand behind their products. Bad company and return policy. This is why they say buy American

Thumbnail of user cathyc191
1 review
11 helpful votes
March 23rd, 2019

My light is missing parts. I got a phone number from my bank statement (no packing invoice or return info included). I was told it is not returnable and given an email to send a picture to customer service but the email came back as invalid. Customer service number now has recording that says no agents available to answer the call. What happened to all the glowing reviews on the internet- they are missing along with the facebook ad that I ordered off of. Would have given no stars if that was a choice

Thumbnail of user jimmyr81
1 review
4 helpful votes
May 9th, 2019

I ordered the Lumina Bright solar yard lights five (5) weeks ago and have been completely happy with my purchase. This was the first purchase I have ever made online without ever reading the reviews before I ordered. I waited till after the purchase and then began reading all the negative reviews. Well, after reading the reviews and reading every complaint that after contacting LuminaBright. The customer was told to clean the battery contacts. After receiving the solar lights, I read the directions and installed my new outdoor lighting system in various areas of the yard and every light worked great for three (3) weeks. Then I had one that stopped working, then two, then three. So, I removed the four screws on the back of the solar plate, removed the battery only to find that a bed of ants had populated and accumulated white specs of food or it was their eggs because there were a bunch of tiny black ants inhibiting the battery connection with the contacts. Anyway, I removed any insects and/or debris, I gently cleaned the battery contacts and the light works as if it is brand new. Please guys, be a man! Don't be so dramatic about a minor defect in the product. A real man could have fixed the problems they are having instead of crying about the problems. #1 They don't make things as good as they use to and #2 Not too many products today are made in the great USA.(We voted to Make America Great Again So, Lets Keep America Great for as long as we can) This was probably an American company operated by an American and marketing and selling a foreign made product to provide for Him/Her self and their family.

Thumbnail of user richardd1613
1 review
1 helpful vote
April 16th, 2021

I bought 3 LiminaBright solar lights in December 2020.

One light worked for about a week and then went dead.
The other 2 lights never worked.

Products used:
LiminaBright Solar lights

Service
Value
Shipping
Returns
Quality
Thumbnail of user rogerh239
1 review
5 helpful votes
December 16th, 2019

STAY AWAY, FAR AWAY from this company.

The product they ship is complete garbage! Lightweight plastic, low grade electronics used in the manufacturing.

I purchased 10 of these light and with-in 3 days a few became defective and didn't work. After a week all are defective (lights not working at all) and screws rusting / condensation under lens from water penetration. Now company even though they say no hassle returns on their website are giving me a problem with return and not wanting to refund full amount of purchase price because original packaging is no longer available. Credit card company has been notified and disputing this charge.

Also you can purchase similar on Amazon for 1/2 price (not that I would purchase these either as they are likely of the same poor quality).

Thumbnail of user patk315
1 review
3 helpful votes
November 14th, 2019

Waste of my $300+. Lights work extremely briefly and then you can't change the batteries as the battery compartment doesn't even come off. They don't stand behind their products. Can barely understand their customer agents. Won't replace products and won't issue refunds. They just say they don't understand. This is just awful and I am disgusted by this whole thing. Sick to my stomach. BBB got my complaint as well. TOTAL SCAM!

Thumbnail of user kgs7
1 review
1 helpful vote
November 8th, 2021

Wow, so I got an advertisment from this company to my email claiming that they were some of the best lights for a enormous saving for lighting up your yards. I was excited and about to place an order when I started to read the reviews, and man am I glad I did... Every review, except from one person who kept saying they work great you just need to "Man up clean the battery" (WHAT!) lolrotf he must work for the company.
So for all of you who gave the warning DON'T BUY THESE LIGHTS! Thank You, Thank You, Thank You, for saving me money and heart ache!

Thumbnail of user angelam1363
1 review
0 helpful votes
March 23rd, 2021

Do not bother wasting your money on these solar lights, I bought 3 and only 1 is working. I purchase these in winter and only put them out in the garden on first day of spring - no refund as past 90 day guarantee.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianp432
1 review
5 helpful votes
July 29th, 2019

These lights worked for ONLY ONE NIGHT. When I contacted customer service, they suggested that I remove the battery and clean the contacts. I could not even open the battery compartment. When I finally reached a human being at Lumina, the person was unable to communicate with me other to read a manual in barely intelligible English. She suggested that I return the lights at my cost. However, Lumina refuses to issue a refund unless all of the original packaging is still intact. They then offer a 50% refund and let you keep the crappy lights. Stay away from this lousy product with no customer support.

Thumbnail of user rays245
1 review
7 helpful votes
April 22nd, 2019

I bought 4 of these solar lights. When received, only one of them worked. I have tried everything with the other three to no avail. Terrible instructions in case something is wrong.
Terrible communication when trying to talk to someone about this. I am putting them back in the mail today. I would advise, if you are looking at reviews all of these, including mine should be a warning for you.

Thumbnail of user chriss1091
2 reviews
11 helpful votes
March 18th, 2019

When I saw ad with many great reviews and pictures showing lights with 7 bulbs, I looked around for some other reviews. Didn't find any but seems others like me experienced the same thing. Claim of 90 day returns but No packing list, phone number goes to recording with no chance to leave message. Product worked for 1 day. Clearly not a reputable business.

Thumbnail of user raymondl108
2 reviews
4 helpful votes
May 4th, 2019

I felt these may have merit as they were advertised on a reputable web site. Was I WRONG. These lights are total CRAP. Not worth the time to open up and set up let alone have in my yard. Total garbage. They offered the 65% discount, when 100% do not work at all why would I leave this garbage in my yard. Stupid offer and worthless lights. Stay away, don't waste your time and I wish I would have seen these comments sooner. :(( (

Thumbnail of user gaylea16
1 review
5 helpful votes
June 15th, 2019

I ordered 5 (for about $150.00) and was excited when they came. One was working when they arrived but never again. The other 4 worked one night. From other reviews I've read, it's a waste of time to request a refund. Now I'm embarrassed to tell my husband how much money I wasted on them. Gayle in Arkansas

Thumbnail of user tomi58
1 review
1 helpful vote
July 8th, 2019

Ordered 8 lights in March and only 3 of 8 work; one was received with a broken post. I complained and at the end of March and received an email with a request number to send in a picture of the broken post. I tried to reply but the email never went through. I complained again and was sent an email to log into the site and after logging in was given an online message that read: This page doesn't exist. I am thinking this is / was a scam. The two pictures attached show (1) the 6 of which 2 only work and (2) show the light with the broken post in the box.

Thumbnail of user lizc127
2 reviews
6 helpful votes
June 9th, 2019

I ordered 5 of these lights on May 20 and just placed them in my yard about a week ago. Anyway, only one was working after 2 days! I have read several of others reviews today, and feel stupid that I did not read them prior to ordering. Anyway, I am writing to the Ohio Attorney General and filing Internet Fraud on them if I do not get a full refund, and suggest everyone write as well.

Thumbnail of user elizabeths663
1 review
2 helpful votes
October 22nd, 2019

These worked great... for about three weeks, so I contacted the company and was instructed to remove all screws, take out the batteries, dust them off, and reassemble. That worked... for about three more weeks. I was just told today that I will need to do that about every 3 weeks due to moisture buildup. It takes about 5 minutes per light, and I'm sure the teeny tiny screws will eventually strip from being worked so much.

Thumbnail of user lisar583
1 review
0 helpful votes
July 14th, 2019

Wish I had read these reviews before wasting my money. These things are pure junk. DO NOT BUY THESE LIGHTS. The return system is just as bad. This company should be ashamed selling these products. I'm contacting the BBB. Someone needs to check on this company and their business practices. This is how one of the lights arrived to my house. It was completely broken and of course, not working.

Thumbnail of user pamelab276
3 reviews
8 helpful votes
April 14th, 2019

Ordered 4 solar lamps which were shipped in a plastic bag without packing materials. Film over solar lamps missing on all 4. One light was on inside the box. Clearly these were returned items reshipped to me. 2 out of 4 worked. Wrote customer service that I was returning on their unconditional return policy and they offered to give me 65% of the purchase price minus $20 to ship it back. Unbelievable.

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