• Luna Blanket

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Overview

Luna Blanket has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Luna Blanket ranks 231st among Bedding sites.

How would you rate Luna Blanket?
Top Critical Review

“If you want to get what you didn't order, order here.”

Jenna E.
4/1/20

So let me start by saying that my Occupational Therapist prescribed a weighted blanket to me, but I had to pay out of pocket. I looked and looked until I found one that fit my specifications (cotton, glass beads, fun color) for a decent price. Enter Luna! All the different color options really caught my eye. I ended up going for a 15lb Mint Green Queen size. Placed my order and anxiously waited and waited. Finally it came (after some delivery delays)! I opened the box and... it's grey. And 17lbs. Not what I ordered at all. I message the company thinking this would be an easy fix. I sent photos like they requested and left the blanket in the package. They said I had to pay out of my own pocket AGAIN to return it, they'd give me a refund or partial refund, and I'd have to go through the ordering process all over again. I told them it was unacceptable that I had to pay for their mistake and wait even longer for something that was PRESCRIBED to me. Now I am being ignored by the company completely, they have my money, and I have an order that is NOT MY ORDER. Beginning to think this is a scam website that only sells the cheap, grey, Chinese knockoffs you can get all over Amazon or Wish.

Reviews (1)

Rating

Timeframe

Other

Thumbnail of user jennae19
1 review
0 helpful votes
April 1st, 2020

So let me start by saying that my Occupational Therapist prescribed a weighted blanket to me, but I had to pay out of pocket. I looked and looked until I found one that fit my specifications (cotton, glass beads, fun color) for a decent price. Enter Luna! All the different color options really caught my eye. I ended up going for a 15lb Mint Green Queen size. Placed my order and anxiously waited and waited. Finally it came (after some delivery delays)! I opened the box and... it's grey. And 17lbs. Not what I ordered at all. I message the company thinking this would be an easy fix. I sent photos like they requested and left the blanket in the package. They said I had to pay out of my own pocket AGAIN to return it, they'd give me a refund or partial refund, and I'd have to go through the ordering process all over again. I told them it was unacceptable that I had to pay for their mistake and wait even longer for something that was PRESCRIBED to me. Now I am being ignored by the company completely, they have my money, and I have an order that is NOT MY ORDER. Beginning to think this is a scam website that only sells the cheap, grey, Chinese knockoffs you can get all over Amazon or Wish.

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