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Got the same experience like meghna, i bought a purse worth 74dollars included shiiping, when i checked my bank it was 84.00 and the next day another 1.66 deducted to my bank account, now im trying to reach out to them they say the same thing dollar equivalent, and i sent them again another email asking them about the tracking number nobody responded me, iordered mine 10/26 heres hoping ill get it as expected what im worried about is how to contact them.im not gonna recommend this online website.
Got the same experience like meghna, i bought a purse worth 74dollars included shiiping, when i checked my bank it was 84.00 and the next day another 1.66 deducted to my bank account, now im trying to reach out to them they say the same thing dollar equivalent, and i sent them again another email asking them about the tracking number nobody responded me, iordered mine 10/26 heres hoping ill get it as expected what im worried about is how to contact them.im not gonna recommend this online website.
Luxurygemshop.com - Horrible customer service. While paying the total was showing as $99. Later when I checked my account, it got deducted $112. When I contacted the customer service and asked for a refund of this additional $13, I was shockingly answered that anytime there can be a change of charges on the order, because it is being shipped internationally. I failed to understand how does that matter as USD 99 will be applicable only in US and even if it is shipping from elsewhere, when the converted charges are showing in USD, that amount is calculated in USD. There cannot be other way round. Also if there is any slight difference in conversion rate over a span of 2 days, that cannot lead to as big amount as $13. Anyway I feel strongly disappointed and I do not even know what to do or when it will reach. There is no place to track the package. I feel cheated and my money is wasted.
What they show and what you get in the mail are two different purses/wallets, they show the real one on the site and send you a fake. Plus charge an extra $13 for shipping that doesn't shop up until you see your charge card.
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